1 Star User Review
This place is not the place you want to bring your loved ones. Both my grandmother and grandfather were brought here and both died shortly after being brought here. Now, originally each were taken to Eden Medical center in Castro valley, for illnesses that were not terminal. For example, my grandmother has gall stones which were removed at Eden and she was released to Windsor gardens a week later. However, at Windsor gardens, she was said to be recovering well, but 3 weeks later became septic. Windsor had her taken back to Eden were she recovered again and was released to Windsor, and then somehow got Bilateral Pneumonia. She then passed away at Eden. The same things kept happening with my grandfather, he always seemed okay, like he was getting better, but after a week or so of being at Windsor, he would get sick again. He passed away after all of they back and forth as well. One day, when I went to see my grandma, I was observing the nurses during lunch time and I almost couldn't hold my tears. I watched 2 of the female nurses, literally pick on a woman with Alzheimer's who did not speak english. They were making fun of her and taking her doll from her and making her very upset right in front of me. Then, one began to feed a patient who seemed to be paralyzed and was shoveling the most disgusting mush into her mouth over and over again. She wasn't even paying attention just shoving food in her mouth while the women slowly gummed at the mush. The nurse had the food spilling out the the woman's mouth and would barely clean it off her face. All she would do is use the spoon to scoop it up and then shove it back into her mouth. There was another male nurse who came over said "hey, that's my feeder, that's my feeder", I couldn't believe it. She is a patient not an animal!. I was getting so upset watching these nurses treat these patients like animals in a zoo. I hope to never have to bring any other family members to this place. It has been a horrible experience for my family in the last year.