User Submitted Reviews

Provo Rehabilitation and Nursing Provo, Utah 84604

We should have done more research of facilities when we were looking for a place for my husband. He wasn't there two days before we decided we were moving him somewhere else. The response time for calls for assistance was often 45-60 minutes. Some of the nurses were impatient and seemed uncaring. The food was terrible. My husband is on a renal diet, which they knew about. For one dinner he was served the entire meal (nachos and ice cream) which was unfit for a dialysis patient. The only substitution available was a small side salad and a cup of peaches. The bathroom was filthy. The furniture for visitors was mismatched, uncomfortable and broken.

Provo Rehabilitation and Nursing Provo, Utah 84604

DO NOT bring your loved ones here! Recently Provo Rehab and Nursing has undergone new management (new ED and Operations Manager). They're also currently lacking a DON, which has seem to make the nursing staff slack. Call light response times are outrageous and their nurses and CNAs seem uneducated. With the change in management came a lot of staff quitting. Unhappy staff = unhappy residents. Please, if you love your family, keep them out of Provo Rehab and Nursing.

Provo Rehabilitation and Nursing Provo, Utah 84604

Sara Salazar helps with patient planning and things to help patients go home. She is fantastic! I have never had a better advocate helping with patients. She shows genuine concern and truly helps the patients.

Stonehenge of Springville Springville, Utah 84663

Art City nursing is probably the worst place you could put a loved one. Not only do they have a large number of prisoners, but they hire young 16 year old girls who could care less about caring for your loved one. On many occasions residents are left in their bed unshowered and unchanged. If a resident turns on their call light too often, it will be ignored. I know all this because I was a 16 year old female cna here a few years back. It's the last place is put anyone I love.

Heritage Care Center American Fork, Utah 84003

I was there about 24 hours and have never received such horrible care in my life. They couldn't get my meds straight, they deliberately withheld pain meds. Very disrespectful and incompetent! I was afraid for my life! Do not take anyone to this horrible place!p

Provo Rehabilitation and Nursing Provo, Utah 84604

Do NOT take anyone to Provo Rehab that needs more attention than just short term rehab.(and I doubt that care is any good either.)

I am not necessarily blaming the overworked, underpaid nurses and aids for the HORRIBLE care my mom received, but I am blaming the doctor in charge there, the management and especially the owners. Because of their GREED and "I don't give a damn" attitude, with PROFIT being their ONLY concern, people become unimportant. I have dealt with Provo Rehab on many occasions over the last 3-4 years, and no matter what "new" management or owners they get, the horrible care continues.

Provo Rehabilitation and Nursing Provo, Utah 84604

I wanted to share my story about my time at Provo Rehab. I was diagnosed with a large brain tumor which extended down and into my brain stem. October 2012 I had surgery to remove the tumor. The operation left me unable to stand, walk, talk, swallow, or even breathe. I spent about a month in the hospital rehab then came to Provo Rehab in November, 2012. At that point, it was unclear weather I would ever get off a ventilator much less walk or have my breathing treach removed. I was totally dependent on the Provo staff and could do nothing by my self. I started working with physical, occupational, speech, and respiratory therapy every day. Additionally, the nursing and aid staff took wonderful care of me while I was rehabbing.

It is now October, 2013 and it has been a very very hard year. However, I AM HOME!! The great team at Provo Rehab never gave up on me! I am now off the ventilator; I had my trach remover on September 26, 2013; I can walk, talk and do almost any thing by my self (even jumping jacks). I am continuing my therapy from home and plan to start college next semester. I want to be a social worker so I can work with others in the rehab world and share my story.

Thank you so much Provo Rehab!! I would have never made it with out all your help and dedication.

Liz Rodriguez

Provo Rehabilitation and Nursing Provo, Utah 84604

I have had several relatives who have spent time in this facility, and I strongly reccommend that you take your loved ones somewhere else. My Grandmother was here, and the care was so bad that we had to take her home and care for her ourselves because her condition was worse after being there for a while than it was when she got there. They were trying to push her in a wheelchair, and didn't realize that her foot was wedged in between the footrest and the ground. She ended up with a huge gash in her leg, and her leg was almost broken. A few years later, my mother-in-law was put into this facility. We were there visiting her, and watched them give her morphine five times in twenty minutes. We were questioning them about why they were giving her so much, but our concerns were ignored, and we were told that they were the medical professionals, and we needed to butt out, and let them do their jobs. My mother-in-law died about ten minutes later. My wife was admitted to this facility about one month ago. My daughter and I were visiting her yesterday, and she began to get very sick. I pushed the call-button for the nurse, and ten minutes later no-one had come to her room. I went looking for a nurse. When I found one, she was more concerned with arguing with me about whether or not she needed to go check on my wife than she was with actually going to check on her. She finally agreed to go check on her. We were halfway back to the room when my daughter came running out of the room screaming for help. My wife had had a seizure, and almost died. If the nurse would have responded fifteen minutes earlier, instead of ignoring us and then arguing with me, this could have been avoided. I went and spoke with the Business Manager about what had happened, and he was professional and courteous, and I appreciate his professionalism, but he isn't the one taking care of the patients. This facility has a long history of incompetence. Do not put your loved ones into this facility!

Provo Rehabilitation and Nursing Provo, Utah 84604

0 stars this place is Horrible and should be shut down…

Provo Rehabilitation and Nursing Provo, Utah 84604

No matter what your told this is not a rehab facility. We were told that they had the resources to rehabilitate our wife and mother. They do not put together a individualized care plan. The staff and care is disorganized at best. They failed to make any real attempt to wean her from the ventilator. We had to make the decision to have her placed in a different facility.

Heritage Care Center American Fork, Utah 84003

This place is not safe for anyone. they caused pain and suffering to someone very special to me. as a result of there negligance and poor care she passed away. and they tried to cover up the fact that she was injured in there care and laid all alone in a room in blood for more than a hour. this place does not care about the people that are there they only want money. they put on a really good show but that is all it is a show. they are negligant in the safety and care of there patient and will cover up there mistakes even when it costs a patient there life.. its sad that this place can do so much harm to patients. Please dont take a loved one to this palace they deserve better.

Heritage Care Center American Fork, Utah 84003

Thithis facility is not a good choice for anyone to take a loved one. The care is very poor and the staff and management will tell you what you want to hear and will take no responsibility for there poor care. And blame the patients for there problems. It's not a good place at all there is no respect for the patients or the family's. They hide behind a web of lies and devote.

Provo Rehabilitation and Nursing Provo, Utah 84604

The facility in the Tower is the best I have seen. But the nursing care is lousy. I kept begging the nurses to get my mother on antibiotics for a UTI but they drug their feet until she went into Septic Shock and is now in ICU. I thought the PT, OT were fairly good. The intensive rehab at Utah Valley was incredible but they only allow very short, l.5 week, stays. I would never put a loved one back in Provo Rehab again because my mother would have died there had she not had an advocate watching over her. We had to threaten to call 911 ourselves to get them into action.

Heritage Care Center American Fork, Utah 84003

I put my husband in this home 16 years ago. He was 31 years old and was in a coma. He lived there for 21/2 days when his feeding tube was clogged because of lack of being flushed and later they took out the tube and re inserted it without an x ray machine or ultrasound machine. The tube was inserted inside his lung instead of his stomach. The machine was turned on by the nurse and his lungs were filled with chocolate milk of some sort and because of their negligence he was dead within 20 hours later.

My sister in law was put there this last July 2012. She was there for 6 days and revived a call that she had passed away. We were told they brushed her teeth and left her for ten minutes knowing she aspirated. When they checked her ten minutes later, she was dead.

Two relatives dead, 16 years apart only because of their lack of care and their negligence.

Provo Rehabilitation and Nursing Provo, Utah 84604

Horrible food! The staff is inept, and they don't communicate with each other. After 2 weeks in their care, my mother was rushed to the ER and almost died.

Provo Rehabilitation and Nursing Provo, Utah 84604

DAY 1: No one there to meet us when being admitted. Family had to track down nursing staff for the room. Equipment for the family member to be effectively and safely transferred to bed was locked up and the nursing staff could not get to it. Family member was left on bed pan for an extended period of time.

Provo Rehabilitation and Nursing Provo, Utah 84604

I was very very dissapointed in the care which my Mom was given, She had to back to the Er and at 5:00am when I went back to gather her things , the Nurse told me she had never recived her meds.

Provo Rehabilitation and Nursing Provo, Utah 84604

Poor facility, poor management, and overworked staff. Would not recommend to provide consistent, effective care.

Provo Rehabilitation and Nursing Provo, Utah 84604

Poor Management, Overworked Sstaff

Provo Rehabilitation and Nursing Provo, Utah 84604

Provo Rehab is the best! The staff is so amazing and caring. My experience there is unforgettable. I will definately refer this place to anyone having surgery.

Provo Rehabilitation and Nursing Provo, Utah 84604

awesome place!! The staff are amazing, the therapy was wonderful. They really made me feel like home.

Provo Rehabilitation and Nursing Provo, Utah 84604

The Doctor of this facility does not attend to his patients very well. If needs are required he does not respond. He rarley meets the patients. The other staff seems to care and respond well to the needs of the patients. The stars only reflect the doctor otherwise I would have given a much higher rating.

Provo Rehabilitation and Nursing Provo, Utah 84604

Were there three days for recuperation of pneumonia. Friendly staff, beautiful room in new wing, good care. Food mediocre. Very willing to help and very accommodating staff.

Provo Rehabilitation and Nursing Provo, Utah 84604

Horrible care, horrible food and the maintenance is not good in the building. Sometimes it stinks really bad!

Provo Rehabilitation and Nursing Provo, Utah 84604

Horrible care!