User Submitted Reviews

Terrace of Kissimmee, The Kissimmee, Florida 34741

I know someone that worked at this facility and as I'm reviewing facilities for my mother I wanted to add this into the mix. First off the facility is nasty as I am told that roaches are everywhere. Yes its Florida but Roaches are crawling out of sock drawers. I am told that the nurses hide form the cameras that surround the hallways and take naps at night especially. Proper notifications are not being given to family member when residents have accidents are fall so bruises are covered up and left undocumented. The residents are only being changed sometimes ones during the shift because there isn't enough supplies or linens to go around. Its not that they don't have it. I have a friend who was a RN there and she said the supply room was full. They are cutting cost and making residents suffer. The resident to CNA ratio is never right. CNAs are accused of not caring but in all reality this place doesn't treat their staff right. My friend pointed out an article of where the owner or people associated with this company was arrested for Medicare fraud in 2016. Not a place for my mom and you should think about it too.

Terrace of Kissimmee, The Kissimmee, Florida 34741

The staff is very nice and responds quickly. The major problems I found were two: 1) getting your meds at the right time. I.e., diabetic meds - it's essential to get insulin before meals and pill after meal. This was not followed. Also, being awakened at 6 am for Omeprazole was totally unnecessary. It is a pill I take with breakfast. 2) the food is awful, fit for homeless dogs. They steam their eggs and don't taste nor do they have the consistency of eggs. Other meals not appeasing in appearance and sometimes unhealthy. They should learn from Jamie Oliver for a winning, healthy meals.

Occupational and physical therapy staf super nice.

Good Samaritan Society-Kissimmee Village Kissimmee, Florida 34746

Entire hospital smelled, people left at dining tables by them selves, hallways and rooms not clean, bathroom had feces and urine all over the toilet. Nurses were somewhat sparse, they didn't seem too friendly either. This has got to be one of the worst ones i have seen, and the people there deserve to be treated and taken care of a lot better.

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

I recently had a wonderful experience at the Oaks of Kissimmee with my mother. The staff is so caring and thoughtful.

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

Oaks of Kissimmee took great care of my mother for her rehab stay. We were very pleased with the cleanliness of the facility and of it's caring staff.

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

The worst, I personally saw a member of the staff hit a poor old lady, I had to take out my mom today, one of the therapist punch the door after my mom refuse to change her dress, very abrasive staff. The food was nauseating. I don't know how this place is open. Why the federal government give the permission to operate?. Don't put a love one in that place.

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

Not happy, very disappointed . I had the impression and the hope that this place was going to meet my mother's need when she was transfered over after she was hospitalized for a week. My mom is in a very bad stage of her life and the sad part is that she only has been there just for month. I dont recognize her anymore and. I feel guilty and regret the fact that she ended up there, thinking that she was going to be treated for her condition and helped her to heal and offered her the treatment necessary for her condition.

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

This is the worst place to go. If it your planning taking any of your family member over there think it twice. I will personally call the state, the ombusman for elderly and handycaps people to make a complain. They are a bunch of inresponsible people taking care of elderly and handycap people. This center should not be open. I am an eyewitness seen people crying because they can not take the food to their mouth and no body help them. It should be close. Sorry Ii I can rate this it will be -.00000000001

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

very happy with the services. people are very friendly,and they care a lot for their patients. Every time i visited my mom i felt like home. place is very clean and no bad odor .

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

Thank you. Was the best care for dad.

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

One of the best places I have ever seen. My mother was there until her death, and I can tell you she received the best care possible. She had been other places in the area, and the staff here at The Oaks truly cared about her well being and the family's. They may not be the prettiest building on the block, but inside you fill find loving and caring staff - and they know their residents well. I visited all the time. If I had a question or concern, it was immediately taken care of and explained if I didn't understand. That's what you want in a place where you put your loved ones. Thank you to the staff at The Oaks, I will always be grateful.

Good Samaritan Society-Kissimmee Village Kissimmee, Florida 34746

it took several phone calls over the course of a few days to get them to return my call when I needed to put mom there.

Oaks of Kissimmee Health and Rehabilitation Center Kissimmee, Florida 34741

Not a good place for your loved one. Time and time again my loved one was prescribed meds without consulting first family. Personal items are continously stolen or missuse and administration fails to correct situation. If you complain they will find a reason to send your loved one to the hospital, then they will not take him/her back at the nursing home. I only give one star for some of the staff (cna's and nurses) who really care for the residents.

Good Samaritan Society-Kissimmee Village Kissimmee, Florida 34746

The facility barely qualifies for the 1 star rating. The staff though somewhat caring is barely qualified for medical rehabilitation care. My father was there recently after open heart surgery and had to be taken back to the emergency room after 3 days. He was sent there on the recommendation by his Surgeon and that was a big mistake. There is only 1 registered nurse on the floor for all beds & only nurse assistants are there for actual care. When he was taken back to the hospital, the nurses themselves said that they would never take their loved ones there. All I can say is to visit the facility and trust what your gut tells you based on what you see.

Terrace of Kissimmee, The Kissimmee, Florida 34741

Shocked and appalled. My Mother was seriously ill and in great pain, but we were informed the Doctor would not come and see her as he did not work on a Saturday and so instead she was left to suffer whilst the staff continued to serve breakfast around her.

Terrace of Kissimmee, The Kissimmee, Florida 34741

poor medical staff not very good in emergency situations

Keystone Rehabilitation and Health Center Kissimmee, Florida 34741

food is served cold most of the time, no hot water in restroom connecting 125 and 127, takes up to an hour and 45 minutes to get someone to answer page, no aides to take you to the group activtues scheduled for outings, if you cannot get out of your room no choice in meals, nor can you go to outings if you cannot push yourself, my sheets got changed once a week if i was lucky and then only if i asked, sanitation is horrible, bathrooms not cleaned unless you report the housekeeping, showers not cleaned between people, meds not always given so keep track of what you are supposed to take and when