Horrible place to put anyone. Threats made Against residents and nothing done by management after complaints made.
|5 Star||23 ratings|
|4 Star||3 ratings|
|3 Star||2 ratings|
|2 Star||7 ratings|
|1 Star||46 ratings|
Horrible place to put anyone. Threats made Against residents and nothing done by management after complaints made.
I know someone that worked at this facility and as I'm reviewing facilities for my mother I wanted to add this into the mix. First off the facility is nasty as I am told that roaches are everywhere. Yes its Florida but Roaches are crawling out of sock drawers. I am told that the nurses hide form the cameras that surround the hallways and take naps at night especially. Proper notifications are not being given to family member when residents have accidents are fall so bruises are covered up and left undocumented. The residents are only being changed sometimes ones during the shift because there isn't enough supplies or linens to go around. Its not that they don't have it. I have a friend who was a RN there and she said the supply room was full. They are cutting cost and making residents suffer. The resident to CNA ratio is never right. CNAs are accused of not caring but in all reality this place doesn't treat their staff right. My friend pointed out an article of where the owner or people associated with this company was arrested for Medicare fraud in 2016. Not a place for my mom and you should think about it too.
My mother was a short term resident at this facility and was there less than two weeks before being taken to the hospital. On Friday, March 11, I visited my mom, she was feeling very weak and nauseous. She had diarrhea and thought it was the food. The next day, Saturday, I went again for a visit, and was told by the rehab therapist that mom did not want to do therapy that morning because she had diarrhea, felt dizzy and was extremely pale. She just wanted to lay down. I convinced her to go outside a little in the wheelchair and after 20 minutes she wanted to go back to bed. I asked the nurses, specifically the unit nurse, to call a doctor because she was not feeling well. She already had gotten c-diff twice before and they knew her history. The unit nurse, Blanca, told me that she will order lab tests for that night but they wouldn’t be picked up until the morning. Sunday morning I went to see my mom and something didn't feel right. When I stopped by the nurses station I was told that she was given Imodium the night before. The day nurse, who spoke very little English, didn’t know how she was feeling. She said her computer was showing red and when it turns green, she can see how she was doing. Why is it that you don’t know how my mom is doing, it’s 10:30, have you seen her today? When I walked into her room it was mayhem. The CNA told me that my mom was having diarrhea and was lifeless. My mom laid on her bed literally lifeless, no movement whatsoever. I started yelling, crying and demanding that they call 911. After getting a hold of the unit nurse, my mom’s nurse took her vitals. She had over 101 fever, her BP was extremely high and she was unresponsive. They called a non-emergency transport because she said that my mom was stable. When the medics came to get my mom she was feverish, as they put in their report “confused and unresponsive”. Once they got her to the hospital, my mom had over 102 fever, diarrhea, BP was 176 +, dehydrated, WBC was 50,000, potassium was very low, and was in congestive heart failure. She also came back positive with having c-diff, yet the unit nurse at The Terrace said that her stool didn’t have the c-diff smell. If I hadn’t gone Sunday morning to see her my mom would have died that day or shortly thereafter. Now, why would anyone want to put their loved ones in this facility? If your loved one is at The Terrace, keep a close eye on them, if you feel something is not right, speak up, report it and be proactive on behalf of your loved ones.
This is a mixed review of this facility and I will begin with the positives.
I commend the admissions coordinator for working diligently to get my mother into Plantation Bay as this was not an easy task. I was very pleased with the efforts made by the admissions coordinator and would like to say she is a very lovely and friendly lady. The daytime front desk lady is also very nice, friendly and warm and she works very hard at what she does. I never got to meet the Social Services coordinator but did speak to her on the phone and she too is very nice, friendly and personable.
The facility is a nice, very clean and modern facility even though the phone system is antiquated. There doesn't seem to be a way to leave a voice mail message for anyone and the front desk people have to always take a message.
The facility has a lot of large windows and I believe this is very important in a nursing home and also, it doesn't have that smell associated with most nursing homes I've been inside of.
Now for the negative.
My mother was at the facility for ten days for respite care so that I could take a very much needed break. My mother has end stage dementia, she cannot walk nor can she stand up on her own. My mother is unable to ask for what she wants and needs and she is unable to express her feelings.
The very first afternoon when I took my mother to the facility, the admissions coordinator was gone for the day and no one seemed to know what room my mother was supposed to be in. Someone finally took us to the room and almost immediately, the CNA tried to put my mother into bed. It wasn't time for my mom to go to bed and when I asked the CNA why she was trying to put my mom in bed, the CNA became insulted and huffed out of the room. This is the way it started out and it went downhill from there.
The evening nurse however was very nice and we sat down and went over everything pertaining to my mother. I asked that my mother be fed dinner so the CNA brought my mom a tray. I apologized to the CNA for being short with her and all was good after that.
I put my mother's things away and went home. I returned the very next day to sign papers with the admissions coordinator then went to see my mom. Before I went in however, I received a call from the day nurse telling me that my mother had fallen out of her wheelchair but she wasn't injured. I told the nurse to put her seat belt on and I was told that they aren't allowed to restrict the patients/residents. Soooo… I suppose it's alright to allow them to fall out of their wheelchairs and split their heads open?
When I went to the facility and after signing the papers I went to see my mother and saw that the seat belt was locked around her waist. I then went to her room and saw that she only had one thin blanket on her bed and her bed was right next to the air conditioning unit. I asked for more blankets and was assured she would get them but she never did even after I called numerous times requesting them.
The weekend came and I went to see my mother again and to get her laundry. I had provided plenty of clothes for her but for some reason there were a lot of dirty clothes in the closet. I noticed an entire bag of clothes missing. Not dirty but completely gone. I inquired about the bag but no one seemed to know what I was talking about. Great.
I looked at the supplies I had taken to the facility originally for my mother and noticed that they hadn't been touched. My mother wears a pad in her diaper all of the time because she is incontinent but none of the pads had been used. I also brought a certain number of denture tablets to use in the denture cup and they were all still there, none missing. The toothbrush and toothpaste was in the exact same spot where I had left them and I know they had not been used on my mother.
I spoke to the nurse about this and I spoke to the CNA about this but no one would take responsibility and no one would give me any answers. I asked if and when my mother had been bathed and again, no one seemed to know.
I returned to the facility the very next day with my mother's clean laundry and again asked these very same questions and again, no answers. I took my mom to the day area and while sitting with her I noticed that her face was red and when I felt her, she was hot. I notified the nurse who attempted to take my mother's temperature but couldn't for some reason. We took my mom to her room and put her to bed, the nurse put a cold cloth on my mom's head and told the CNA to take her temperature. (?)
The nurse gave my mom some Tylenol and as it turned out, my mom had a fever. My mother only gets a fever for two reasons. She either has a cold which she didn't have OR, she has a urinary tract infection. I have been my mother's caregiver for six years and I know when she has a UTI. I'm sure she had one. The nurse assured me she would send my mother's urine out to the lab to be tested. This never happened as I found out the day my mom left.
No urinalysis done and no antibiotics given.
Again I asked about the bag of clothes and after about an hour, the manager on duty approached me and said she found it in an office. She told me she couldn't give it to me however and I would have to return on Monday to get it. I wasn't allowed to take the shirts that I paid for. Why not?
The shirts I brought are long sleeve t-shirts with the ends of the sleeves sewn shut. My mother wears them to bed and they are sewn shut because my mom on occasion, digs in her diaper at night and creates a huge bio-hazard mess. Sewing the sleeves prevents this from happening.
The facility would not allow my mother to wear her night shirts because they claim that it restricts the patient/resident. Soooo… restrict the patient/resident from digging feces out of their pants but allow them to wear a thin hospital gown so they CAN dig in the feces out of their pants, smear it all over the place and possibly put it in their mouths. (?)
Another odd restriction they have over there is a no-bib policy. My mother is a messy eater and she wears a bib at home to protect her clothes from being soiled and stained with food. Because of the no-bib policy, every one of my mother's tops are stained. The reason for the no-bib policy is to protect the patient/resident's dignity. Soooo….it's okay for the patient/resident to have food stains all over their clothes, chunks of food all down their shirts and this does what for their dignity?
So far I learned about three of their restrictive policies. No seat belts, no restrictive clothing and no bibs. There is no telling what other policies they have.
Okay so yesterday was my mom's last day at the facility and prior to picking her up I called over there and asked if they would give my mom a bath and wash her hair. This wasn't done. When I went over to the facility and saw my mother, she was sitting in her wheelchair in her room facing the window. I smelled her hair and it did not smell like her shampoo. It smelled dirty. I packed up my mother's belongings and while doing so, took an inventory of her things. My mom has to be catheterized twice a day, once in the morning and once at night to prevent UTI's.
I brought enough catheters for ten days plus two. Almost all of them were still there. I also once again looked at the denture tablets and all of the ones I brought ten days prior were still there, never opened. The toothbrush and toothpaste were still in the same exact position where I had left it.
My mom is under Hospice care and they provided an ambulance to take my mother home for me. While waiting, I signed my mom out, signed for her medications, etc. and asked the nurse about my mother's urine test. He didn't know anything about it and after looking in the computer and even calling the lab he told me that the test was never ordered. Nice.
Fast forward to my mother at home:
After my mom got home I took her to her bedroom and undressed her to give her a much needed bath and to wash her stinky hair. I discovered that my mother had bruises on the toes on her right foot which is odd because my mom can't walk nor stand up. There is also a big red and blue bruise above her left elbow which I suppose happened when the facility lost the arm pad on her wheelchair. Under my mother's left breast is a very red, very 'angry' looking, weeping open rash that I am sure is painful. I took photos of all of these things.
Later on that evening when I put my mom to bed for the night I had her take out her dentures like she has done for years. OH.MY.GOD. Words cannot describe just how disgusting my mom's dentures were. They were SO bad that I threw up a little in my own mouth. I am glad I had on gloves because they were so slimy they would have slipped out of my hand. My mother's dentures were completely CAKED with food, they were covered in some whitish color slime and the smell simply gagged me. It took me quite a while to brush and sanitize my mom's dentures and it only proved that NO ONE in that facility had EVER removed my mother's dentures. I knew they hadn't soaked them because as I said, none of the denture tablets were used.
I was absolutely horrified at what was on those dentures and I feared looking at my mother's natural teeth she has. It was worse than I had imagined. Her teeth were just as bad if not worse than the dentures.
I felt so sorry for my mother for being so neglected at the hands of people who are BEING PAID to take care of people like my mom. I feel sorry for the rest of the people who are forced to live in this facility. How DARE they neglect my mom the way they did!
I want to add that I put in a call to the Director of Nursing at the facility and she promised she would call me back as soon as she had my mom's chart in front of her. This was yesterday. It is the end of the day now and I still haven't received a call from her. I don't expect I will.
Because of all of the neglect and lack of care given to my mother I decided to file several complaints. I contacted my local Ombudsman agency, I contacted the Department of Children and Families and I contacted AHCA. An agent with DCF came to my house today and took my complaint. She assured me she would investigate this matter and get back to me.
My next complaint will be to my attorney.
Do your loved one and yourself a favor. Do NOT put them in this facility if you love them. Believe me when I tell you that not even a dog deserves to be placed there. Maybe they don't have restrictions against dogs.
Because of them my Mom is gone. This place should be shut down
I visited my brother-in-law twice and the staff were very pleasant and the facility was spotless and didn't smell. He is well taken care of and my sister gets calls if anything out of the ordinary happens.
The staff is very nice and responds quickly. The major problems I found were two: 1) getting your meds at the right time. I.e., diabetic meds - it's essential to get insulin before meals and pill after meal. This was not followed. Also, being awakened at 6 am for Omeprazole was totally unnecessary. It is a pill I take with breakfast. 2) the food is awful, fit for homeless dogs. They steam their eggs and don't taste nor do they have the consistency of eggs. Other meals not appeasing in appearance and sometimes unhealthy. They should learn from Jamie Oliver for a winning, healthy meals.
Occupational and physical therapy staf super nice.
Entire hospital smelled, people left at dining tables by them selves, hallways and rooms not clean, bathroom had feces and urine all over the toilet. Nurses were somewhat sparse, they didn't seem too friendly either. This has got to be one of the worst ones i have seen, and the people there deserve to be treated and taken care of a lot better.
Disappointing, no compasion shown here. Less than 1.
I recently had a wonderful experience at the Oaks of Kissimmee with my mother. The staff is so caring and thoughtful.
It is difficult for me to give one star. This facility is shockingly even more awful then what you're reading in reviews.
My mother has been given meds to increase her appitite and while she is on dialisis the facility dialisis equipment is forever malfunctioning and the nurses neglect the residence yet smile. and grin to. appease family members. No one ever answers the phone and don't even attempt to call your loved one! Good Luck
I am getting my mother out of this awful place by the weeks end. I have never been so unhappy with a facility for my mother whom is a stroke surviver on dialisis.
Oaks of Kissimmee took great care of my mother for her rehab stay. We were very pleased with the cleanliness of the facility and of it's caring staff.
The worst, I personally saw a member of the staff hit a poor old lady, I had to take out my mom today, one of the therapist punch the door after my mom refuse to change her dress, very abrasive staff. The food was nauseating. I don't know how this place is open. Why the federal government give the permission to operate?. Don't put a love one in that place.
Not happy, very disappointed . I had the impression and the hope that this place was going to meet my mother's need when she was transfered over after she was hospitalized for a week. My mom is in a very bad stage of her life and the sad part is that she only has been there just for month. I dont recognize her anymore and. I feel guilty and regret the fact that she ended up there, thinking that she was going to be treated for her condition and helped her to heal and offered her the treatment necessary for her condition.
The did something to my dad. HE died from this place!!
My father has been in Southern Oaks health Care Center now for a month. He has received excellent care from concerned personnel/ CNN/ Nurses. The weekend RN has been most resourceful, dedicated to patients. She and other nurses have dedicated extra attention to my Father as he is a diabetic with wide swings of sugar levels. He has now stabilized and is doing well, even enjoying himself. The facility is kept clean, carpeting smells fresh, and daily personal requests for specific food items are welcomed by Dining Staff. Thank you Southern Oaks personnel!!
This is the worst place I have ever seen
This is the worst place to go. If it your planning taking any of your family member over there think it twice. I will personally call the state, the ombusman for elderly and handycaps people to make a complain. They are a bunch of inresponsible people taking care of elderly and handycap people. This center should not be open. I am an eyewitness seen people crying because they can not take the food to their mouth and no body help them. It should be close. Sorry Ii I can rate this it will be -.00000000001
The best. Nurses very professional and caring.
No e-mail or voice mail system for any employee associated with Plantation Bay Rehabilitation makes communication virtualy impossible. What this facility does make possible is neglect of patients. Bed sores, poor nutrition and general neglect of residents, especially the older people who can not care for there own needs, should cause concern for anyone looking to place a loved one for rehabilitation! Very poor care!
its nasty dirty , cock roaches small spiders running around and more the state should have given them a worst rating some of the nurses even smell like stale beer i rate them 1
Mom had a horrid stay here which ultimately led to her death!! The managing staff is combative and defensive. When confronted with a problem they are all smiles and give plenty of lip service. It doesnt wash with us!! They lack properly motivated staff and basic organizational skills you would expect when caring for the elderly in their final years!Specifically mom had an open wound that was not properly cared for which led to SEPTIC SHOCK and other infections that in the end KILLED her!! Most of her clothing and items were lost, Harsh you might say? Yes but deservedly so. Ask the director Josh about any issue and he will gladly smile and tell you what you would expect to hear and then fail miserably to follow through. They ignore your phone messages, fail to return calls and then hide out in offices when you visit them and pretend to be busy!! So very frustrating!! STAY AWAY FROM THIS HELL ON EARTH!!!!!
My 84 years old father has been in their care for 10 weeks. The staff while friendly and helpful, is undermanned and very slow to respond to room calls. My father is recovering from a stroke and is unable to get out of bed on his own. His dentures were "thrown out" with the trash after a meal which he eats in his bed, and the Center accepts no responsibility for the loss.
very happy with the services. people are very friendly,and they care a lot for their patients. Every time i visited my mom i felt like home. place is very clean and no bad odor .
This place is really not a good place.Even the ambulance drivers told us not to put our loved one in here.The nurses at the hospital said the same thing.I wish so bad we had found somewhere else.Biggest regret was putting our loved one here.