first of all this is not a nursing home it is skilled nursing for rehabilitation
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first of all this is not a nursing home it is skilled nursing for rehabilitation
If your loved one has to stay at this facility stay in top of the staff. Be prepared to spend a LOT of time there and don't be afraid to speak up. Watch them VERY closely. My mother was there and had horrible treatment. She was physically assulted by a CNA. The CNA was fired and the police were called. The called the police without notifying me or even giving my mom a heads up which caused my mom more undo stress. The expierence on reporting the incident was a joke. The charge nurse didn't seem to care at all and snapped at me to "fill out an incident for" which nobody could find. That was not all. They placed bandages on the dirty floor then used them on my mom's wounds which caused an infection. They did not give my mother all of her medicine consistently or provide her with oxygen all the time. They left her in her wheel chair to sleep. She was supposed to be bathed twice a week. She was there about 3 weeks and had 2 bathes. They also did not respond to alarms in a timely manner. I ended up responding to my mom's roommates alarm on 2 occasions because nobody came. my mom was also discharged with pneuminia. Who do discharges a patient who is so sick? There were some positives. I meet some of the staff on the long term care side of the facility (by the birds) and they seemed to really care about their patients. It was much different on that side then the side my mother was on. My mom was in the "Kaiser ward" as they called it.The hair dresser was great. Her prices were hig but it was worth it to finally see my mom happy and smiling.
Please check out the current medicare rating on this facility. Don't rely on past reputation. My parent was in the rehabilitation wing and within 4 days had aspiration pnuemonia, a huge bed sore, kidney failure from dehydration, and almost died.
5 years before my other parent was there and did fairly well, but things have changed. Always check current medical ratings, check on the place without warning, and compare number of nurses from place to place.
Hospitals don't keep seniors long these days, so they are often sicker and more vulnerable than they used to be for rehabilitation. Be careful with your elderly loved ones.
If the patients do not die from food poising than they may have issues about vitals not being checked and medications not being given properly. If I had anything to say about this facility is to run out of it before something really bad happens.
Very happy with the care my mom has received, both in rehab and now as a resident. She has always been clean and wearing clean clothes every time I have visited. Staff is friendly and knowledgeable about my mom's routines, medications, and other items. Facility is very clean 99% of the times I have been there. I personally think it would help to have one person in the business office Saturdays or Sundays and one or two additional people working in the dining room.
My grandmother was recently placed here for rehab. She was cared for well, had fabulous therapists, and recovered quickly. If any of my family or myself ever need rehab or long term care I will definitely be coming back here. Their staff is kind and compassionate, the facility is clean and doesn't have that urine odor some places have, their courtyard is beautiful, and they even have a garden their residents raise and use in their activities. This facility is one of the best facilities I've seen in the Denver area, and believe me I looked.
Facility is far from clean. There were random stains/smudges on the wall. The floors were sticky to walk on and the smell was a mixture of poor hygiene and chemicals attempting to cover it.
During my visit with family, I noticed three patient room "assistance lights" were on. Patients were asking for help (I could hear them calling for help). Staff would walk past the rooms smirking and would noticeably quicken their pace when walking past rooms of patients needing assistance. This is NOT what I would expect in a nursing facility. In addition, some of the staff speaks broken English, making it difficult for an able person to understand them, let alone someone with a hearing problem. The nurse I had contact with became frustrated because my family member could not understand the questions being asked.
All in all, the facilities cleanliness and staff leave you with an uneasy feeling of concern for your loved one in a time when emotions and concerns are already at their peak. If you have a choice (and are not required by Kaiser to utilize this facility) I would look elsewhere.
this is a greaat faccility and i enjoy having the thought that my mother is being taking well cared thre
Very competent staff. Friendly and helpful during my fathers rehabilitation stay. Its sad that only the unhappy families ever post on review sites such as this. Its a great place, and not deserving of the reviews of a few unhappy individuals.
Please do not put your loved ones here. They do not notify you of major medication changes, changes they made in their diet, falls and injuries, we experienced many falls and they do not answer bed alarms.Patients who need to be assisted in feeding is given finger foods instead of regular meals. I have seen the more active alzhiemer patients drugged if giving the staff a hard time when no family is around. They lose the glasses, dentures and clothes of the loved ones and they are never replaced. They pretend to care and tell you what you want to hear but never follow through with corrective actions. They seem to get alot of grief from the state but nothing ever happens to them. There are mice running around and the stench is horrible. We are miserable trying to move our loved one as memory units are sparse. You will have many tears and frustration getting humane care.
Always stinks, money hungry, patients not being properely cared for, lack of security anyone can walk in with out being questioned.
My dad has been here for a few months and they take excellent care of him. The staff is wonderful.
they have mice running in their rooms and very filthy housekeeping dont clean good the food is horriable and staff is very rude leave u in hall way calling for help and will ignore u even if they r walking by ….
I am a former employee of this facility I worked there for over four years. This is one of the worst facility's that you could put your loved ones in. Management is incompetent only out for making money. They let tons of good nurses and cna's that actually care about the residents go to get in bran new aids that will do what they want. They DO NOT put the residents first and in a nursing facility like this that is why I thought we were there. There is a few good people but few and far between.
My mother was in Elms Haven for rehab for 25 days. It was by far lacking in every department. For one, they told us initially that Mom could only stay for 20 days, check out for 3 then come back in, we didn't find out until day 18 that there was a work around and that they actually had a Social Worker there. In the 25 days, she was only allowed 3 showers even though she had bed sores. We had popsicles in the employees’ freezer for her, 3 fresh boxes were dropped off, with her name on them, she didn't eat any of them for a day or two, my brother went to get her one and a box and a half was gone. My brother would deal with the Admin and answer their billing questions, then someone different would call him and ask the same questions 3 days later. The medical staff was incompetent and totally unprofessional. They would give Mom test results that she had already received a week prior. They did nothing to help her condition and when we brought up the subject of moving her to hospice, they scrambled every way to next Sunday to try and keep her in there. They didn’t care about her; they only cared about keeping that bed filled, totally pathetic!!!
Staff is constantly losing my grandfathers clothes, and when we did get them back they reeked of urine and feces even after we trying washing them several times. They let their laundry build up and don't return clothing for days or possibly never in our case. Some of his personal items have dissapeared as well.
My grandmother is very ill and so her power of attorney has asked the nursing staff to contact him in case there is an emergency instead of my grandmother. In spite of this, they contacted my grandmother late at night to relay some disturbing news and she ended up crying all night.
Also when we try to contact Elms Haven regarding a bill or insurance information, they do not respond to our messages.
At this point, we wish that we had kept my grandfather at home and taken care of him ourselves. Especially after seeing the hefty bills, that are not worth the care he is being given. I do not reccomend this nursing home and if you are thinking of Elms Haven for your loved one, ask them to show you the outcome of the State Inspection Deficiencies. Or look for yourself at http://local-nursing-homes.com/nursinghome.cfm?detail=inspections&home=elms-haven-care-and-rehabilitation-center&provNum=065238. They are due for another inspection this year and I am anxious to review the results.
Great place to bring your love one for either long term care or rehab. The staff is well knowledgeable of your love one and there career. It is small so your love one will get all the help he or she will need.