Staff is constantly losing my grandfathers clothes, and when we did get them back they reeked of urine and feces even after we trying washing them several times. They let their laundry build up and don't return clothing for days or possibly never in our case. Some of his personal items have dissapeared as well.
My grandmother is very ill and so her power of attorney has asked the nursing staff to contact him in case there is an emergency instead of my grandmother. In spite of this, they contacted my grandmother late at night to relay some disturbing news and she ended up crying all night.
Also when we try to contact Elms Haven regarding a bill or insurance information, they do not respond to our messages.
At this point, we wish that we had kept my grandfather at home and taken care of him ourselves. Especially after seeing the hefty bills, that are not worth the care he is being given. I do not reccomend this nursing home and if you are thinking of Elms Haven for your loved one, ask them to show you the outcome of the State Inspection Deficiencies. Or look for yourself at http://local-nursing-homes.com/nursinghome.cfm?detail=inspections&home=elms-haven-care-and-rehabilitation-center&provNum=065238. They are due for another inspection this year and I am anxious to review the results.