Not the place to take a loved one to.Very careless.
|5 Star||10 ratings|
|4 Star||1 ratings|
|3 Star||2 ratings|
|2 Star||1 ratings|
|1 Star||17 ratings|
Not the place to take a loved one to.Very careless.
I've lived in NOC for 40 yrs and visited about 20 different nursing/ rehab facilities. This one is in the top 3 if I had to pick one for myself or a loved one. I spent about 2 weeks visiting daily last month, I never had to ask for anything because they made sure my visit was stress free. The only complaint I can think of was the Starbucks coffee machine was out of order for several days. once you smell the coffee you notice when the machine was out of order.
My mother recently spent twelve days at Windsor Gardens in Fullerton, California after hip replacement surgery. We were really disappointed with her short term care there. Upon arrival, I had to insist that she be added to the therapy roster. At discharged she was sent out without a walker or even a cane to assist in her continuing home rehabilitation, even as this was directed by their physical therapy manager.
While Windsor Gardens appears to be well quipped for long term convalescent care, in our opinion it is not well equipped at all for short term rehabilitation. Our recommendation would be to NOT use Windsor Gardens for short term rehabilitation.
Very friendly and caring staff. Warm welcoming interior colors and smelled clean. PT/OT was great. Some very small rooms, very much delayed response time to patient call lights, lost items, and delays in daily personal care. Staff..including supervisors …seemed pushed to their limits. Minimal management help on weekends. Doctor was kind but seeèmed to have his own agenda. Family member discharged with residual issues. Somewhat disappointing….seems lots of important stuff fell through the cracks. Lack of communicarion and system not fluid. Management needs to invest in their employees and train them.
We've had several family members in this facility over the last 12 years and have never had a problem. In our experience, the staff has been responsive, caring, and treats the residents with respect. They have been very good at keeping me informed of the status of my family members. I don't know if some of these reviewers were really at this same facility. I've never seen anyone be abused or ignored. There are, of course, times when they cannot immediately respond as they are in the middle of helping another person but they do respond as soon as they can….not hours later.
My father was in St. Elizabeth for a short time. 3 to a room, dirty, drab, poor response to patient needs. One of his roommates was quite violent and aggressive. After he tried to attack the others in the room we asked for my father to be moved. A neighbor was recently in there. When we went to visit, her diaper had overflowed and soiled her nightgown and sheets. She and here room mate had been buzzing for help for quite a while with no response. When I went to find someone, they did respond. I just had another relative that needed to go into a facility and did not even consider this place. Before you admit anyone, go in, look around, ask questions.
I was a patient there for two weeks and the care that I received was EXCELLENT! The services that I received from the occupational/physical therapists, speech therapist, nurses, physicians assistant, case managers, activities personnel, and housekeeping were outstanding! In addition, they made me feel welcomed and did their best to make sure that I was content and happy. They were all so friendly!
I highly recommend this place and give it an A +.
KUDOS TO GORDON LANE FOR DOING A GREAT JOB!!!
As these facilities go (and most of us have an idea of that) this one is not bad. A big PLUS is that it is CLEAN, and there is not the usual bathroom smells that seem to linger in most places. The staff and physical therapists have worked well with our loved one. We are fortunate to have one of us at the facility about 10-12 housr a day and we stay on top of everything, and make sure things get done. The staff, for the mostpart, is responsive to our requests. However, based on what we have witnessed, I would not want my loved one there alone day in and day out….much of the staff seems to need to be "asked", instead of taking care of obvious needs on their own. Our experience is only with the first floor (short term) patients; we are not familiar with the long term care. I am concerned that no one seems to know when visitors come and go. There is rarely somewhat at the front desk and it doesn't appear that there are any security cameras which, in this day and age, seem necessary! I would suggest that anyone needing to place someone in a care situation, at any facility, or in home care, STAY ON TOP OF EVERYTHING that is happening!!! Even if the facility or the caregivers are highly recommended, you really can't be too careful!
Horrible Horrible place to be. They place all "trouble makers" and people who pay through medical or medicare in the end of the hallways. They rarely come to change or ask if they want to go to bathroom, and I often find the nurses sitting in their station chatting even though consistently I've told them there is call lights on. They just don't seem to care. They are consistently threatening medical patients… and I've seen them be aggressive to the patients. Really- not a place to be. They hide phone chargers, or break cellphones so that they can't contact their family members to call and complain about what they are actually doing to the patients.
This facility has gone downhill. We are currently faced with the awful decision of uprooting a fragile elderly person or putting up with substandard care. Its not as clean, friendly or responsive as it used to be, and now our family member is starting to get infections he never had before. It is terribly understaffed.
This is an outstanding facility. I am in the health care field and am very familiar with other care centers. My mother broke her hip and she has received superior care in all aspects. The center is clean and bright. Everyone on the staff is competent, friendly and goes out of their way to be helpful. They are responsive to any concerns that I have had. The staff, including everyone from the physical therapists, doctors, social workers and administrators have been excellent.
Do not send your love ones there! There is lack of Staffs, especially nurses.
Terrible place to have your parents stay! Took my Mother their to have 24-hour care, they have a mis-manage doctors/staff that is only out for profit. A lack of care on patients getting better, my mother was in and out of the hospital twice for Terrace View Care not giving her medications to her. If you have a choice, send your loved ones somewhere else.
I felt the facility has made a complete turn around from when my dad was admitted 1 year ago. He was recently admitted a second time. I felt it was completely different then my first experience. I really didn't have any complaint that went unresolved. I was even able to meet the administrator without any problem, she was very compassionate and welcoming to me. I felt reassured my dad was in good hands. I really liked that this time he was in his own room that looked like a studio ! I will say they can work on the food menu a little more, so the food will be as good as the care my dad received.
This facility is VERY understaffed. Not enough nurses to properly and safely care for patients. A lot of corners are cut during care. Hire more CNAs! Preferably ones who speak a bit more English…
This facility is not patient friendly. The DON is a great asset to this facility. This young African-American woman makes up where the facility lacks in customer service. She gives 100% and truly cares about her patients.
nursing staff nice but not into bedside nursing,they never know what is going on with the patient and they donot communicate with eachother. hurge language barrier. Needs more CNA's for am and 3-11pm shift.
This is a horrible place!!! The rehab department is unethical and the manager of rehab only cares about money and not the quality of care of the patients. Do not send your loved one
Nurses have their backs to the patient alert light board. They do not pay attention to this board. Patients can go for a couple of hours without a lit light being noticed.
Sometimes told by nurses they have to go to bed in the afternoon when they don't want to.
Left in the cafeteria down stairs for hours at a time without bringing them their food.