What ever you do; don't put a loved one in there!
|5 Star||169 ratings|
|4 Star||38 ratings|
|3 Star||31 ratings|
|2 Star||46 ratings|
|1 Star||263 ratings|
What ever you do; don't put a loved one in there!
I will give this facility one star, only because there is not an option to give it fewer stars. My 92 year old mother was in this facility in July 2017. She was transferred from the hospital for rehab, after having surgery for a broken hip. While hospitalized, she developed pleural effusions (fluid in the pleural space around her lungs, which caused shortness of breath and difficulty breathing). She had bilateral thoracentesis in the hospital to remove the fluid, and was transferred to LifeCare in good shape, and breathing fine. She arrived at LifeCare on a Friday. The physical therapy staff did not work on the weekends, so other than being pushed in a wheelchair to the restroom and to the dining room for meals, she was not allowed to get out of bed. "Physical therapy" was to be given 4 times a week, for less than an hour each time, but as you will see below, she only received therapy a couple of times in the 10 days she was there. She was in bed most of the time, which ultimately caused her being rushed to the emergency room. By Tuesday, she was getting short of breath and the LifeCare staff put her on oxygen. No testing was done to see WHY she was short of breath. By Thursday, she was so short of breath and fatigued, she could not do physical therapy. I told the nursing staff that she needed a chest x-ray to see if her lungs had filled with fluid again (since she just had a procedure the previous week for this reason). I was told that the doctor would be notified. Friday - I found out that no chest x-ray had been ordered. I, again, told the staff that testing needed to be done, and was told that the doctor would be notified. Saturday - I could not visit, since I was ill, but later found out that the chest x-ray still had not been performed, even though I had already requested it twice. Sunday, I walked into my mom's room, and she was struggling to breath. I ran out of the room and found her nurse standing just outside of her room, in the hallway. I told him that she couldn't breath, and he said, "She's fine. I was just in there." I ran down the hall for the charge nurse and told her that she needed a chest x-ray and lab work NOW! I was concerned that she either had pleural effusions (again) or a pulmonary embolism (just had surgery, had not been up and moving around and could have developed a clot). I asked that she be transferred to the emergency room. I was told that they needed to talk to the doctor before they would call an ambulance. A chest x-ray and labs were performed at LifeCare, and she was rushed to the emergency room via ambulance with a PULMONARY EMBOLISM and SEVERE bilateral pleural effusions! Neither of these life threatening diagnoses were recognized by the LifeCare staff, and even when I brought them to their attention, they did not recognize that this was an emergency situation. Needless to say, the staff at LifeCare is not trained or equipped to handle any medical issues - even when life threatening issues are staring them in the face. DO NOT trust LifeCare to care for your loved one!! I am in the medical field, and would never recommend this facility to anyone. P.S. My mom was at this same facility three years ago, and the staff administered the wrong medication and almost killed her - major medication error. We said at that time that she would never go back to LifeCare, but, unfortunately, her insurance is very limiting when it comes to skilled nursing facilities, and she chose to give LifeCare another chance. Obviously, that wasn't a good choice.
One of the worst facilities I have ever been in. We placed our mother here for 2 days and after just those days we pulled our mother and took her home. My mother was there for hospice care and they had her set up for therapy and the food they were serving her was not appropriate for her. Do not put your loved one in this facility
I'm very upset with the director of nursing who gave my mom Morphine after my mom told her not to. My.mom told her she was allergic and she hulusinates with it. She lady said she gave it to her so she could relax. If a patient says that they don't want it don't give it to them!!!! Also she was there for rehab for hip surgery she had drainage coming from the wound and it was slightly red they never let the Dr know so when she went to her Drs apt the Dr swab the area and out came a big hematoma so back to the ER she went to have surgery again the next day she landed up with a bad infection in her hip. If the nurses would of been doing there job this wouldn't of happened.
Horrible facility. Upon first glance, this facility looks like a country club, but after my aunt spent a few days here their true colors were revealed. It consistently took up to 1 hour for her to receive her medications for pain. She also hadn't been bathed in a week, and many times was left with her undergarments unchanged and sitting in a wet or soiled adult briefs. When her physical therapy insurance benefit ran out, she was left in her recliner chair for 48 hours. Very sad. Nurses told her she was dramatic, and asked my mother to leave because she acts differently when my mom was there. Read all the reviews BEFORE letting loved ones come here. They are understaffed and their is no communication between departments.
As a case manager I have the opportunity to work with a multitude of facilities for my clients, recently I had a client placed here for a 30 day respite stay. I was pleased to hear from her family how happy they are with the care, not only is my client happier, more social and getting well taken care of, her family is pleased with the outstanding care, they have told me they have to track her down due to all the activities that she attends, we are now placing her here as a long term care placement because of how happy both my client and her family are. Julie, CM
Not enough good to say about Desert Blossom. I am so thankful that they accepted my brother from the hospital, and from day one they have been beyond caring and friendly to not only him and I but all of our friends that have come and visited. I have eaten lunch or dinner here with him here daily and the food is pretty good. The staff is just excellent. Therapy was good but the line staff from housekeeping to admissions to nursing to administration to the front desk were all just so warm and easy to talk to. Always greeted myself and my brother with a smile and a kind word. I will recommend this facility to anyone who asks shoot, even those who dont. 5 stars is not enough!
BEWARE! Desert Cove was the center picked for my grandfather after his hip replacement surgery. After reading their already low review rating I was a little uneasy placing him there. At first I was greeted by the admissions director Eric, where I discussed my concerns and explained my situation (having two little ones, which they don't allow, and living an hour away, with conflicting schedules; I explained the need of communication). I thought everything would be uphill from there on out, but I was very wrong indeed. On Saturday, 3 days from my grandfather's arrival, I visited him and noticed his wallet was gone. I reported it immediately to the front staff and the nursing staff after searching the entire room. I was told I would get a call Monday morning from Suzette the director of social services, but no call ever came. I called on Wednesday and spoke to Amy the director of case management, who I had already left a message for prior and never heard back, I asked her what the status of the investigation was and what I can do to prepare for my grandfather's next step. She provided some good information, and I was grateful, I was hoping that the wallet was just thrown in with the laundry and she told me that she would leave a packet for me to pick up that evening at my visit. When I showed up the packet wasn't there and instead I found a police report. A police report was filed without my knowledge and with my grandfather who was then only 50% cognitive (he didn't even give them the right address…). On Friday I checked my grandfather’s bank account to see if anyone tried to use the cards and noticed there were two ATM inquiries, confirming indeed the wallet was stolen. No longer could I allow the benefit of a doubt and I called the executive director Michael Oliver. After leaving a strongly worded voicemail regarding my concerns and desire to speak with him I got a call from Suzette at 4:28 pm on a Friday with a voicemail saying Michael handed this over to her and she gave a list of things starting with how she was off on Monday. The fact that the director didn't think my concerns were important enough to even warrant a personal call back is shocking to me, seeing as I left a voicemail that there was now a confirmed theft on his premises and I had a list of other issues with his staff. Again I hoped that would be the worst of this whole situation and tried to focus instead on getting my grandfather to his discharge date a week away, by this point. This last Saturday I went to visit him and asked him how the care was, in my mind I thought "well, if the care is good then I can deal with this headache for a few more days.." and this is the experience he shared with me; he said on Friday he had to go to the bathroom (he can't get up and down by himself) so he pushed his call button, a man popped his head in, so he told him he had to use the restroom, the man said he would go get someone but no one ever came, he pushed the call button again, and another person popped their head in, and again they said they'd get someone, and again no one came, he did this TWO more times for a total of FOUR times and no one EVER came…so my grandfather was forced to poop on himself and sit in it until someone came to change him. That is the most inhumane thing I have ever heard and it makes me sick thinking that someone I love had to endure that experience in a time that he is supposed to be "in recovery". In his short stay he has become a victim not only of identity theft, but of neglect as well. Please do not send your loved ones here, and I hope that someone out there reads this and has the power to do something to stop this from happening again. I share my grandfather’s experience in hope that it serves as a warning to any and all who are considering Desert Cove.
Initially, we were happy with the care. My mom arrived on a Friday evening and the night nurse did a complete and thorough total body assessment of my mom and she found bed sores that the hospital staff where she was previously had not found.
That was the extent of the good part of the facility. She had been in the hospital for nearly a month with 2 surgeries, one resulting in an ileostomy. The physical therapist at Horizons worked with her to get her up walking to the toilet. After a week, this strengthening was the extent of her improvement. While the nursing staff was nice and professional, they did not have the wound care nursing skills we were told Horizons would have. Upon arrival, my mom had an ileostomy bag and an open surgical wound that needed periodic dressing and fixed to a vacuum pump as instructed by the doctor. When she arrived, the bag and wound were healing fine. However, after the bag was changed on the second night, the bag leaked (from the top of the appliance) every night, several times a night, for each night she was there. The nurses had to continue to change the ileostomy appliance and clean up the wound as the output from the stoma (feces) would leak into her open wound. After days of this, my mom's stoma and surrounding skin was so raw and irritated, she would cry out when the nurses changed her dressing and bag. My mom is not one to cry at all or ask for pain medicine. However, despite her obvious pain, she was not given pain relief until it was out of control. She did not sleep well during the week and felt completely defeated after 5 days.
My mother has stage 4 pancreatic cancer and diabetes. It was obvious to us the staff did not know this diagnosis when she was admitted and we did not feel they were as sympathetic as they could have been. She was not given a diabetic diet, or a low acidic diet as indicated with an ileostomy. In addition, the main reason my mom wanted to go to a rehab facility was to learn how to take care of the ileostomy bag. That never happened since those who changed it did not know how to do it correctly to prevent leaks.
Other issues we encountered were the lack of response to her call button during the night. She had to wait over an hour to go to the bathroom. It was not until our family raised our voices to the staff that this wait time was reduced.
I am not faulting the individual nurses for the problems we had. They treated mom with the skills they were provided. They also addressed our concerns when we raised them. My biggest concern with Horizons is the lack of the type of care we were told would be provided. The hospital mom was at before Horizons employed wound care specialists for the type of issues my mom had. A regular RN or technician did not provide the wound care in the hospital. I do not believe Horizons employs wound care specialist like those employed by the hospital. If they did, mom would not have been in pain or have a red and raw stoma and skin from the ongoing problems she encountered.
Now that my mom is home, her wound and ileostomy is healing. After 4 days at home, the stoma and skin however are still very raw and tender, therefore she has to keep the stoma out in the air, without a bag, to allow it to heal. This would never have happened if the proper care was administered to begin with at Horizons.
this facility had bed bugs which they confirmed I reported as accurate by means of their service dog sniffing the bed bugs out of room 110. This facility inappropriately allowed a resident to wheelchair another resident outside to smoke, to cause the wheel chaired resident to stand up and fall scraping his knee and elbow. This facility inappropriately did not honor a Power of Attorney. Beware of the safety of this facility for your loved one. In addition, this facility was filthy. Complaints are filed with the AZ Dept of Health, Medicare, Social Security and Adult Protective Services.
The buildings are old and falling apart. There are plumbing problems. The facility lacks cleenliness. There are horrible smells throughout the place. The Cna's do not have a caring attitude. Getting help from the staff is slow. It is as if they do not care about the residents. There is a lack of communication between the facility and rseidents. A resident can either sit in their room all day or sit outside in the heat or cold. The recreation room is small and not wheel chair friendly. It is also locked on many days.
WE CAME FROM RHODES AND HE COULDN'T EVEN WALK. YOU MADE HIM BETTER
It seems like this nursing home is more interested in the money than in the patient. my wife went in there in April. for the first 2 or 3 weeks she seemed to be getting better. but as I was there every day to see how she was doing. I started noticing things wrong with her setup. she was on a vent, feeding tube, and catheter. It seems like every day that I went there I would find something wrong with the equipment, Catheter plugged up, feeding not working, wheel chair wheel sitting on oxygen hose shutting of her supply. etc.. etc.. After about two months her condition started to deteriorate. by the time we got her out and into a group home she was almost dead. now three weeks later see a new woman on the way to recovery..
The worst….after two weeks staff could not tell us if my mother had showered, eaten or slept thru the night…seems like this is basic information. They were able to tell us she did not want to do her rehab…we learned it was about an hour after they gave her a sedative…wonder why she had a problem doing it??? This place has to few really good people and are all talk and little action….do yourself a favor and keep looking
The therapy department is awesome! They helped me to get better again. The staff are kind and caring. The place is kept clean and I felt like i really mattered
On my mom's second night she had very bad back pain. She usually has cortisone injections every 8 weeks to control the pain. We asked for some over-the-counter pain medication from the nurse but she's not allowed to dispense any without prior doctor approval. There are no doctors around. She paged the on call doctor 4 times between 8PM and 1AM but he never called back. They just let my mom lie in pain with nothing to help her. An aid told me some of the on call docs call right back and others just blow you off.
The air conditioning in mom's rooms is broken and it is sweltering hot. No matter what we set the thermostat on the temperature just kept rising. It is after 5:00pm so no maintenance men were available to fix it.
My mom is begging for some aspirin at least for her pain but to no avail.
Also when my mom told them she had indigestion and wanted some Tums they told her no because she had taken one four hours earlier.
When mom asked to have her diaper changed they said no because they had changed it not too long ago.
Don't be fooled by the nice clean rooms. This is not a good place to leave an elderly person.
My family had a great experience at Horizon! The nurses were very attentive and caring to my mother, and always willing to answer our questions. The CNA's were also very friendly and helpful. The therapy team was fantastic, and did a great job managing my mom (who can be quite stubborn, when it comes to exercise). They made each therapy session fun, and the new therapy gym is the best around! We would recommend this facility to everyone! Thank you Horizon!
Horizon is a great facility with great caring staff!
Don't know about the treatment, but they must have been very busy this morning. I had to wait for 7 1/2 minutes asking to speak to a patient, then a little more than four more minutes for tem to come back on and ask who I was waiting for, and ask if they could leave a message. I didn't want to leave a message, I wanted to talk with the patient.
Phoenix Mountain nursing facility is wonderful. The facility is always clean, the staff are very friendly, very helpful and very knowledgeable.
Its more like a personal residence then a nursing facility. They have great food menu and options, a great activities calendar, events, and more.
We would highly recommend this facility. Cannot say enough positive things, very pleased with everything and everyone
this place doesent derserve any stares
THE WORST PLACE EVER! COMPLETE FRAUD AND WILL NOT TAKE CARE OF YOUR LOVED ONE! DON'T WANT TO GIVE IT ANY STARS BECAUSE THE DOORS NEED TO BE SHUT DOWN BUT THE WEBPAGE MAKES YOU AT LEAST GIVE IT ONE STAR….RUN FROM THIS PLACE!!
My sister spent about 40 days here after being released from the hospital following a serious hip fracture. She did NOT have a pleasant stay.
One of our biggest concerns: We were told that she would have physical therapy at least 6 days each week, yet she only received 2 to 3 sessions a week, and this was the main reason she was there! In fact, she left with less independent mobility than when she came!
Other serious complaints: 1) The hallways and patient rooms stunk strongly of urine & feces most of the time, and were especially putrid in the late afternoons & evenings. 2) When visiting I ALWAYS saw & heard multiple patient call buttons beeping & flashing continually, often while staff stood around. 3) Several times my sister was left sitting on the toilet for long periods of time with no help to get up & get back into bed, even though she kept pressing her call button. 4) Our sister's food was extremely salty, even though her doctors ordered a salt-free diet. 5) At one point, staff ran out of our sister's pain & some of her other meds and she had to go without until they could get more. 6) Rarely would anyone come to take our sister to activities (as promised), so she missed out on the socialization she sorely needed. 7) The housekeeping staff consistently lost our sister's laundry.
Now I see why Grace is listed as one of "The Worst Nursing Homes in Arizona" but sure wish we had researched it before we placed her there. See http://www.greatplacesinc.com/top-10/best-and-worst-nursing-homes-in-the-u-s.aspx
Immanuel does not return refundable security upon the death of a tenant
My Uncle lived at Immanuel from 1996 until his death April 25, 2014. In closing my uncles affairs we determined that he had made a $300 refundable security deposit. August 26, 2014, we requested the refund. We received several phone calls that the refund had been issued to his wife in 2002. (His wife died in 1998).
We have received no written response from the facility or parent company.) The facility is in violation of Arizona Statutes requiring a written response to a refund request.
Our concern is that when tenants die, the company keeps the security deposit
rather than returning it to the family