Administrator is horrible, it hates his employees and only cares about the "numbers" for him and lies to the employees
|5 Star||29 ratings|
|4 Star||11 ratings|
|3 Star||4 ratings|
|2 Star||9 ratings|
|1 Star||53 ratings|
Administrator is horrible, it hates his employees and only cares about the "numbers" for him and lies to the employees
The buildings are old and falling apart. There are plumbing problems. The facility lacks cleenliness. There are horrible smells throughout the place. The Cna's do not have a caring attitude. Getting help from the staff is slow. It is as if they do not care about the residents. There is a lack of communication between the facility and rseidents. A resident can either sit in their room all day or sit outside in the heat or cold. The recreation room is small and not wheel chair friendly. It is also locked on many days.
Phoenix Mountain nursing facility is wonderful. The facility is always clean, the staff are very friendly, very helpful and very knowledgeable.
Its more like a personal residence then a nursing facility. They have great food menu and options, a great activities calendar, events, and more.
We would highly recommend this facility. Cannot say enough positive things, very pleased with everything and everyone
this place doesent derserve any stares
My sister spent about 40 days here after being released from the hospital following a serious hip fracture. She did NOT have a pleasant stay.
One of our biggest concerns: We were told that she would have physical therapy at least 6 days each week, yet she only received 2 to 3 sessions a week, and this was the main reason she was there! In fact, she left with less independent mobility than when she came!
Other serious complaints: 1) The hallways and patient rooms stunk strongly of urine & feces most of the time, and were especially putrid in the late afternoons & evenings. 2) When visiting I ALWAYS saw & heard multiple patient call buttons beeping & flashing continually, often while staff stood around. 3) Several times my sister was left sitting on the toilet for long periods of time with no help to get up & get back into bed, even though she kept pressing her call button. 4) Our sister's food was extremely salty, even though her doctors ordered a salt-free diet. 5) At one point, staff ran out of our sister's pain & some of her other meds and she had to go without until they could get more. 6) Rarely would anyone come to take our sister to activities (as promised), so she missed out on the socialization she sorely needed. 7) The housekeeping staff consistently lost our sister's laundry.
Now I see why Grace is listed as one of "The Worst Nursing Homes in Arizona" but sure wish we had researched it before we placed her there. See http://www.greatplacesinc.com/top-10/best-and-worst-nursing-homes-in-the-u-s.aspx
This place was a nightmare. My 34 year old daughter was sent here to receive iv antibiotics for 7 weeks after surgery on her spine. I read a review that was just like what we experienced from the moment we walked thru the door the smell is overwhelming . staff are few and very hard to find. Its like a do it yourself care facility . They have alot of people on adivan my daughter told them she didnt want it but they kept trying to to give her it anyway. The bed sagged and was worn out , we asked for something with more support and were told there was nothing else. Anytime i asked any questions they got mad or just ignored me. She had a 101 and102 temp for 5 days but the doctor said that couldn't be …. cause they had no record in her chart showing a fever. I was trying to figure out how to get her out of there. Results from blood tests came back and she had an infection , they said it was from the iv and they wanted to take it out , she said she would rather go back to the hospital. I was so glad she was leaving i packed her stuff as fast as i could. I agree with the review l read i wouldn't send my dead dog or cat there ………
I have had a great experience with the friendliness of the staff and their response time to my needs. They seem to try their best and provide a good experience for the patients and those who are visiting. The new remodel is very nice and welcoming. It gave a great first impression.
I have been visiting someone at North Mountain every week for months. He needed care for the ventilator, and he needed therapy too. The nurses and CNAs are so nice to him. They even hold his hand when he needs it. I have seen him get a lot better. He doesn't even need the machine to breathe for him anymore. He can stand up and walk now, and after being in bed for months in the hospital, that's a pretty big deal. This place is good. There seems to be a lot of staff around all the time, and they are friendly too. I'm glad he went there.
North Mountain Medical Rehab is by far the worst place to place a loved one.
Filthy, Lazy, Unorganized, poor food selection and no one knows what is going on from one shift to the next. They didn't do any blood work for 10 days after my mom was placed and only did the blood work after I threw a fit and said I wanted her levels checked. My mom had just came off dialisys and a really and major surgery prior to coming here…
The Dr doesn't call back when asked. I called and left a message for Jason the "CEO" he never returned my calls therefor shows what kind of place he's running!
Call buttons didn't work. Room temperature never worked and worst of all
is the "PATIENT CARE" is sooo bad! They lied to me several times.
I asked for my mothers weight and 3 weeks later they said it was 176 told me and a day later they said that oh they were sorry but it takes time for the computer to update the system "NOT" BUT She lost 15 lbs in those 3.5 weeks there. DO NOT TAKE A LOVED ONE TO THIS FACILITY! THEY ALSO LIED ABOUT THE NURSE PATIENT RATIO IT'S LIKE 1 NURSE TO 16-18 PATIENTS! CNA's don't come for a long long time. The ytel you to unrinate in the bed and they'll change it when they get there… Just horrible!!
You have to be the one to speak up and stay on top of any facility for a loved one and don't back down! You don't want them to bury their mistake do you! Makes me sick that I had a loved one there at all… Don't learn the hard way take my advise and don't go here.
Grace Healthcare is understaffed and poorly managed. Patients personal belongings are often stolen. I believe that much of the staff cares for the patients, however, I don't believe that the administration has very little compassion for their patients. They clearly only care about their bottom line.
****Nearly every person that spends any amount of time in this facility, gets an infection.****
This place has become my family's worst nightmare. I am convinced that they do not want their patients to get better. Longer stay = more $ and that is so wrong. They all ask what "our goal for loved one is" well its to get better and go home. They use every excuse to keep them there and take so long to get anything done many people do get worse there. My family member has lost 20lbs in one month there. The CNA's are some of the sweetest people I've met and that's about the only good thing. Sadly they do not call the shots and their hands are tied when it comes to making decisions. I have had CNA's tell me to move my family member from there because they know there is no hope at this facility.
Was placed in facility expecting daily therapy for help in recovering ability to walk after surgery. Did not receive any help for 4 days (only began after I requested it). Was expecting 3 hours of therapy each day but never received more than 40 minutes -- the massive daily amount that I spent sitting/laying down did nothing to improve my condition.
I left this place after only 4 hours, it was that bad! When I was shown my room, I walked in to find my roommate laying on the floor, & she repeatedly asked to have her briefs changed. I waited over 3 hours for pain medications & after an hour past my scheduled iv antibiotics, without getting them, I left. Do not recommend.
The aides are overworked, under paid and very inexperienced. The turn over there is extremely high. Very little dignity given to the residence. I visit there 1-2 times a week and am appalled at what goes on there. Reporting to the proper agencies takes months for a resolution.
My son Paul MCCullough was there 8 1/2 years, he loved the place, and everyone loved him. He had great care, and like he said This is not the Hilton,because the food is institutional, and can't be spiced up, but everything else great. I think someone being there that long, their opinion should be respected, and he still would be there but Got took him home. He had suffered enough.
Come for the food. Leave for your life. You'll be sold on the setting, but if it's high quality medical and care giving you're seeking, look elsewhere. Promises of physical therapy and wound care expertise for my wife weren't kept. One nurse admitted that she had little wound care experience outside a classroom setting. Upon taking my wife to an outside medical specialist he was appalled at the condition of her wound and "wrote up" the facility. They use the nearby Mayo Clinic ER as a "dump site" for patients who exhibit any issues; they can't cope with medical emergencies on-site. Mayo's medical staff expressed annoyance. In speaking with a physician who was once in Acacia's employ, she confirmed the poor care patients received -- and which was the basis for her resignation. Final warning: If you complain about the care, you can expect retaliation by the nursing staff and administration. They don't like "trouble makers" and will find a convenient excuse to send you packing.
I chose this place for my Mom because I was told they had a great Pulmonologist on staff. My Mom was on a ventilator when she arrived and 2 months later was able to come home without anything but oxygen! We were so happy. The Respiratory Therapists were so kind and always there to help. She didn't get to work with the Physical Therapists very often, but when she did my Husband and I were impressed with their knowledge and patience. The building looked a little bit older, but they were going through a big renovation when we left. Looks great so far. Hopefully we won't have to go back to a Hospital or Rehab Center, but if we do, we would for sure go back to North Mountain.
My mom was taken to Ridgecrest after a hospital stay. She had experienced a bad reaction to pain meds at the hospital and was afraid it would happen again. The staff at Ridgecrest were absolutely wonderful with her. They cared for her like family and helped her to regain her strength with lots of encouragement. She went home renewed. Unfortunately she had a bad year, with a fall, followed by a surgery, followed by an infection. And each hospital stay ended with a trip back to Ridgecrest - which she requested every time. Mom did pass away. And after a few months my brother and I went to visit the staff at Ridgecrest. We were greeted with open arms, hugs and even tears. They are a wonderful group of people we were blessed to have in our mom's life at the end.
My opinion is that; One Star is being generous here!
NEVER AGAIN WOULD I SUBJECT, USE, OR RECOMMEND THIS FACILITY!!! This IS the worst place ever for a loved one to be cared for and treated at.
Incompetent & lazy staff who could care less (and it's even worse on weekends) when assistance is needed! The phrase "It's Not My Job" is used to often by staff members. They are exceptionally slow responding to ones needs, or answering "Call Buttons!"
Sold on the quality of care…they need to look in the mirror! Asking fIve (5) individuals working on the floor the question "that if they would stay there if they were ever sick?" - ALL ANSWERED - "NO!"
Complaints are well received, but fall deaf ears! While phone messages went unreturned.
I received wonderful care and attention at La Estancia. The smiles and willingness to please made my stay so much more pleasant than I ever expected. The prompt attention to extra coffee and butter on my breakfast tray and "tucking" in my feet meant so much to me. They provide the kind of patient service that other facilities only wish for.
This DUMP doesn't even merit one star! I was terrified that their incompetency and total lack of care and respect for my loved one was going to cost his life. I stayed by his bedside almost the whole time and witnessed one gross negligence after another. These ranged from him falling out of bed shortly after admittance, no water for 6 hours, laying in urine, having urine bottle spilled on him by staff member, getting insulin shot and no food for close to an hour and then lied to that it had only been 10 minutes.Given milk when his chart said he was allergic. The staff is so rude and very hard to understand(accents).Equipment is in disrepair and the food is horrid!!!! Please if you have a loved one in there GET THEM OUT or plan on taking up residency yourself! I got my boyfriend out of there immediately and was prepared to call the police to expedite it!
I have a friend who is staying here. The second you walk in the door you are overwhelmed by the smell of feces. His room fortunately does not smell, however it is always very dirty. There are stains on the floor that have been there for over a week. Supplies are thrown all over the room and they often reuses supplies over and over without cleaning them. The staff do not always wear gloves. They often spill formula and other fluids and then they do not wipe them up. We have to ask repeatedly for him to get his diaper or clothes changed before they actually will. He is on a feeding tube and sometimes when I come the feeding bag is bone dry. The staff is constantly asking me for directions on how they should be doing things and I have absolutely no medical experience outside of common sense. The staff is often very rude and give us bad attitude when we make a request. My friend told me that he often goes 7+ hours at a time with out a staff even poking there head in his door to check on him. I feel my friend is getting severely neglected here and I am working on getting him transferred somewhere new as soon as possible.
very dirty all around. The room was dark and plain. The staff just placed my loved ones food tray in front of them and walked out. My loved one is a stroke patient who cannot feed themself or talk and a high risk for choking. Then 15 min later, staff came and took the tray right out without her taking one bite. My loved one has decubs and has lost alot of weight after being there only 2 weeks.
My elderly mother has, in the last two years, been in 5 skilled nursing/rehab centers in the greater Phoenix area. Life Care is one of the cleaner facilities. But, the care provided is terrible, and, the staff, from the registered nurses on down, are careless at best, to incompetent at worst. Medicines were discontinued without doctor orders and not discovered until we inquired. My mother was left unattended in a wheelchair for hours, and, was "dropped" by staff when transferring from bed to wheelchair. I believe I am being generous in giving Life Care a 3-star rating. If you are able to visit very often, oversee everything the staff is doing for your loved one, and, the stay will not be longer than a couple of weeks, Life Care is okay. But if not, do not choose Life Care for your loved one.
I am so thankful that there are still people who care!! The admissions team is amazing, helped emliminate all of my stress when trying to pick a facility. The nursing staff is so helpful, you can tell there residents actually feel like they are at home. There doctors are great too, they can communicate with the nursing staff to actually get things done. You would be silly to put yourself or family member any where else.