Hallways are clean and clear of patients sitting in wheelchairs all day. No funky odors when you walk in. That's the GOOD news.
THESE ARE THE PROBLEMS:
1) Place must be short-staffed, as "I'll be back" is common response when you use the call button. Then nobody comes back for 1…2…3 hours.
2) Website says they're certified in my problem but all that means is certified Dr/nurse stops in once a week to check you. Staff nurses do their best--sometimes w/ good results, sometimes not. Then you have to wait until the next shift comes on, if you're lucky, a nurse on that shift will be able to resolve the problem.
3) MANY (NOT ALL) AIDES BEHAVE VERY UNPROFESSIONALLY. They are loud and impatient, rush you to move, stand, walk, to point you could sustain new injuries. They inappropriately vent anger/frustrations on patients (e.g.-AM shift aide never returned to empty bedpan. Next shift came in and exploded that she "shouldn't have to take care of somebody else's shit"--she was referring to aide from previous shift and she was right about that but she should take it to her supervisor, not to patient who;s already mortified they're using a bedpan.
4) KITCHEN PERSONNEL ARE APPARENTLY INCOMPETENT AND ILLITERATE. Either they weren't cooking what the menu offered or they couldn't read who ordered which foods. VERY FEW MEALS arrived containing foods that were actually "ordered" from their menu sheets. It was borderline-incredible that it could be so consistently wrong. When you complained it took a very long time for a reply and often "the kitchen [was] closed" or was out of whatever you actually ordered. The meats were steamed and gray-- repulsive and mealy. Very bad food service, which, that should be the least of the problems. Any short-order cook could help them. One aide shared on a weekend "Oh those young kids, on weekends they just want to get done and get out early." Who's running the asylum? And one final thought--- grilled cheese sandwiches consistently were made with one homely slice of American cheese. One slice??? Is the budget that tight? That is something mgmt should be ashamed of and correct immediately.
Overall it was not a happy experience. The setting was OK but the people and procedures and the way they performed their work left a bitter feeling of "GET ME OUT OF THIS PLACE!"