User Submitted Reviews

Solaris Healthcare Coconut Creek Pompano Beach, Florida 33073

Thank you to the staff including the marketing rep who welcomed us, and the administrators and rehab staff for giving my mother exceptional loving care. Their professionalism is unquestionable and I am grateful.

Solaris Healthcare Coconut Creek Pompano Beach, Florida 33073

I cannot recommend this facility, The Health Center of Coconut Creek, to anyone looking for a safe, healthy place for their loved one because of my personal experience. The facts are that my mother got two serious bacterial diseases there despite going there only for physical therapy before returning to her home. She was transferred from the hospital to THC to regain some strength and balance and was ready to be released after one week there since she was walking on her own, throwing a ball, etc. However, she contracted pneumonia and C Difficile, Clostridium Difficile, a life-threatening bacterial infection of the colon while at THC. The nurse on the night she became so ill had a thermometer that was not calibrated correctly, and only after my brother, who is a medical professional, showed her the correct temperature on his mercury thermometer did she get a different thermometer and realize that my mother’s body temperature was close to 103 degrees, not 101 as her thermometer was reading. That’s a critical difference. Instead of moving my mother to a hospital, the doctor decided to treat her at THC. She did receive the correct oral and intravenous antibiotics but was not put on the recommended clear liquid diet, and she was discharged after two weeks when her stool culture was negative. No further cultures were done. The biggest problem is that she was discharged by the doctor at THC without any follow-up antibiotics given to her and also without any prescriptions for follow-up oral antibiotics. In addition, she still had diarrhea at THC before she was discharged which is a red flag. When we asked about that, we were told, “It will go away soon.” One week later she was in the hospital again, more ill than before, because the C Diff had not been cured. She never recovered from this second debilitating round of C Diff. When she went into THC, she was healthy, continent, and physically able to take care of herself. She contracted the diseases there that eventually took her life. As stated by the attending doctors at Bethesda West Hospital when she was taken there by ambulance after THC discharged her, she should have been sent to the hospital to be treated when she contracted pneumonia and C Diff at THC. She wasn’t. She also should have been given a course of antibiotics to take at home instead of stopped cold turkey when she was discharged from THC. She wasn’t given them, and this had disastrous, heartbreaking results for her and our family. Beware! Ratings don’t tell the entire story, but personal experiences from patients’ loved ones do.

Margate Health and Rehabilitation Center Pompano Beach, Florida 33063

I rate this facility 3/5 because it is kept very clean everywhere, and the nurses always wore gloves when attending to me. Also calls are answered quickly by nurse assistants 80% of the time. However, it could take numerous requests and sometimes hours for a nurse to respond. There was very little attention to medical care (checking surgical site, changing dressing, bringing pain meds, attending to patient's hygiene) unless the patients took the initiative to ask for nursing services and was savvy enough to know what to request. Doesn't seem most nurses wanted to be there. Care and attitude varied greatly. It seemed "hit or miss" depending on how the care-giver felt that day.

Food was terrible! It's cooked without salt or seasoning even for those who are not on a restricted diet. No condiments are brought on the tray so the patient can add some flavor. Vegetables and fruits are canned. Food is bland, cold; mostly inedible. Such a waste! Nursing care and food reflect little compassion or respect for the patients!

PT and OT is good but not enough for someone there primarily for therapy. I was covered by insurance for 3 hrs/day but usually received 45 mins. in the AM only. Would like to have had sessions morning and afternoon. The therapists I had seemed to take their job seriously and really want to help the patient!

Solaris Healthcare Coconut Creek Pompano Beach, Florida 33073

This facility is terrible. My mother in-law was there for 8 days and for most of the time she was ignored. She was in severe pain due to cancer and had to plead for pain medications. Her legs swelled up from edema to the point that fluids were leaking from them. My sister in-law had to stand by the nurses station demanding someone get up and do something.

Upon her arrival the doctor introduced herself and was never seen again during her stay.

Solaris Healthcare Coconut Creek Pompano Beach, Florida 33073

This facility is awful. My mother was placed here for rehab after knee surgery. She didn't receive any pain medication until the morning after she was admitted. She hasn't been given regular therapy since she has been there and the nurses do not come for an hour after you call. The food is awful and they do not give you what you order. I am looking into moving her immediately. Do not place your loved ones here.

Margate Health and Rehabilitation Center Pompano Beach, Florida 33063

No patient advocate. Case workers do not provide information. Over-medication is their motto, followed closely by their convenience in the therapy schedule. You must be vigilant if you or your family goes there.

Margate Health and Rehabilitation Center Pompano Beach, Florida 33063

RUN, don't walk! Scary place. They don't provide basic hygiene for patients, dinner not provide some nights, they roughed my grandmother up when moving her to the point where her ribs hurt so bad she cries when touched. She was supposed to be monitored for oxygen needs, but even when short of breath, was not provided oxygen without my coercing. Management completely enept.

Margate Health and Rehabilitation Center Pompano Beach, Florida 33063

The facility is clean and the food good, but the staff spend most of their work day on their personal phones. Both nurses and aides interact minimally with patients without any compassion or integrity.

Solaris Healthcare Coconut Creek Pompano Beach, Florida 33073

They have taken the best care of my 86 year old dad during his rehab for hip replacement. Top ratings for nursing, meals, physical therapy, care plannint, and access to everyone at the facility. They also have access to the full range of specialty doctors to cover my dad's needs during this stay.

Margate Health and Rehabilitation Center Pompano Beach, Florida 33063

had a great rehab experience.

Solaris Healthcare Coconut Creek Pompano Beach, Florida 33073

Great caring staff of physio,occupational and nurses. The staff is on the ball at all times.

Solaris Healthcare Coconut Creek Pompano Beach, Florida 33073

My family and I are extremely dissapointed in the nursing care our loved one recived at this facility. The communication between the staff and patient was very poor. The family members that were listed were never contacted by this facility for a meeting to discuss anything at all. The patient had no idea of the plan of care to be expected by the nursing staff and therefore was in total limbo the time they were there. The lack of care and concern for the patient is totally unacceptarble The therapy department did a great job and was the saving grace for the patient! We are thankful for that! This facility looks good according to the star rating, however they must present a different set of standards to the state than the ones they set on a daily basis. I am very objective and know that patient care can be an extremely difficult job! I would suggest that this facility hire some additional nursing staff that has the loving care of their patients at heart. After all the love, respect, and care of our elderly is a very important part of all of our lives!