User Submitted Reviews

Upland Rehabilitation and Care Center Upland, California 91786

Worst experience ever. Filthy rooms. Bathroom that smelled like pee. Forgetful staff. My mother was there for 3 days and is a diabetic. They had no diabetic diet for her and every single time they brought food it was something she was unable to eat. When they said they would bring her something else they NEVER CAME BACK. The nurses took an hour to change the lady's diaper in the bed next to my moms on several occasions so the room smelled like feces. They left a commode full of urine in the room for the entire 3 day stay. The nurses are nice but nice doesnt cut it all the time. The call button for my moms bed was not plugged into the wall so my mom was calling and no one came AND the staff was aware of it because when we finally got someones attention they knew the button was not working and they mentioned how they gave it to the patient in the bed next to hers. Then proceeded to give her the working call button and leave the other patient with no call button at all!!!

Horrible horrible facility. It was HELL.

Upland Rehabilitation and Care Center Upland, California 91786

The place appears to be ok, however I found a a patient hanging off the bed needing warmer clothes. Response for assistance very slow. The staff was alerted of my Mother history of bladder infection and did not take action for over a week. My Mother was dehydrated, lack of fluid for over a week and half, was taken to the hospital. It was confirmed my Mother had a bladder infection, a day or two from death door. No oversight of patients care. If the family can determine health issues what was the trained staff doing, nothing.

Upland Rehabilitation and Care Center Upland, California 91786

Have a parent there now. Positive is the staff seems very caring, and kind. Negative is staff is VERY slow answering calls for assistance. Parent has said it takes so long to get a bedpan it's often too late by the time it arrives, and when it does arrive in time, it takes way to long for someone to come back and remove it. Twice when I was there, I pressed the call for a bedpan and waited at least 15-20 minutes, nobody came. I got the bedpan and figured it out myself then left it in the bathroom, and it was 45 minutes later when someone finally came. Wound drainage tubes are not being addressed appropriately. We've frequently heard other patients down the hall yelling out for a nurse or staff to help them so it's clear my parent isn't the only patient not being attended to promptly. Also note while visiting that the staff only seems to come in when required for meals or meds, there's no checking in periodically to see how they're doing or if they need anything. It appears this facility is WAY understaffed, and we've heard staff complaining in the hallway about their work and patients. If light rehab is needed this facility is certainly sufficient, but for patients with more needs, this facility is clearly not staffed well enough to provide a quality level of attention and care to all patients.

Heritage Park Nursing Center Upland, California 91786

A very caring facility. I have had my father (81 years old) there for about 3 months. He has never been in the hospital prior to this situation. The WHOLE team from Heritage Park have given the best they can toward my father and the family. They are not perfect, but they genuinely try to deliver the best care. I highly recommend this facility.

When looking for a care-facility, always ask, "Can I possibly provide a better care for my loved ones compared to a nursing facility?" Don't compare against perfect situation, but compare with reality and always think about the patient.

Dan from Diamond Bar

Upland Rehabilitation and Care Center Upland, California 91786

My Dad has been very ill over the past few months. He's been in and out of the hospital more than 4 times in just the last 45 days, staying anywhere from 4 to 7 days. After his last 7 day stay it was brought to our attention that he could go to a skilled nursing facility for after care before going home. I was absolutely against it, but in the end it was his decision to go. So I took him to Upland Rehab with HUGE skepticism. My Dad means more to me than I could EVER put into words and I'm VERY overprotective with him. He's been there for more than a week, and in this time his care has been top notch. He's getting quality and loving care. Since day one the staff has been loving,supportive, professional and tireless in caring for my Dad. I could not be more at ease than if I were doing it myself! Lol! THANK YOU FROM THE BOTTOM OF MY HEART!! To EVERY staff member who has made my Dad's care their #1 priority! I'll never forget you all…and honestly believed you've made a difference in his physical, emotional, and spiritual well being…much love to you all!!

Upland Rehabilitation and Care Center Upland, California 91786

I guess its hard to be fair it's got it's good stuff & it's bad stuff theres some woderfull caring staff members & therapist! And eventhough there has been recent remodelling going on the restrooms next to the nurse station still smell funny like insecticide I know the need adequate ventilation since the hallways can get stinky. And the food can probably be improved.

Upland Rehabilitation and Care Center Upland, California 91786

I was a prisoner at this house of horrors after a bilateral mastectomy. The hospital transferred me there for "rehabilitation". My parting words after being able to have myself freed after a day and a half, were to the effect that I was their worst enemy, a lucid person with Internet access.

Buzzers and alarms, including mine, went off literally all night without being answered. There is absolutely no rest from 6PM until 6 AM because of the noise. Attendants DO NOT ANSWER patient's call buttons. I was without so much as a Tylenol for 12 hours. My drainage containers weren't checked or measured until my family arrived and demand it.

It is dirty. The filthy mop used to do corridors and rooms was a breeding ground for infection. The bathrooms were stinky. The food, inedible.

If you mast send someone there. Check them during the Night, after visiting hours. Demand good care or have them referred to the State inspectors.

Upland Rehabilitation and Care Center Upland, California 91786

Great place! They exceeded every expectation that we had with flying colors. Nothing but good things to say! Great food, loving staff, large and clean rooms.

Upland Rehabilitation and Care Center Upland, California 91786

Horrible place, DO NOT send anyone you care about there if you want them to come out a live. Unprofessional disorganized and bad attitudes

Upland Rehabilitation and Care Center Upland, California 91786

my husband was in this wonderful facility in the beginning of may and the staff were more than helpful, they were very kind and caring. The therapy was great and my husband was ready to go home after knee surgery in less than two weeks. I never thought a place like this could be so great. We are very grateful for the unexpected wonderful care my husband received. we were so concerned when we knew he had to go to a skilled nursing facility but the friendliness and knowledge of all the nurses made us feel better right away. I would recommend this facility to anyone.