|5 Star||18 ratings|
|4 Star||3 ratings|
|3 Star||3 ratings|
|2 Star||0 ratings|
|1 Star||18 ratings|
My mother is here now it's December 2015. First let me say she has had several health problems and has been in and out of at least 6 different facilities so I have expirence with these type of places. This place is terrible I have been told several times they were to busy to help me if I need to get my mom up it takes a. Act of congress to do anything here. The nurses are rude they don't care at all about any patient as a human they treat them worse then dogs as if they have no thought process I wish they would talk to the patients one nurse told my mom" buck up and bear it" FYI she just broke her femur bone. The food is awful so I'm told. If your a nurse you need compassion for patients and loved ones I see none of this here.
Genesis Urology Hillcrest was a nice place to go to when it was Scripps Health care. Sice the transition,the staff is noticeably less friendly, difficult to make an appointment,on hold too long,they can't answer the phones at the moment. I am in the health care field and in my last visit last week, I noticed in the exam room that it was dirty. The table they asked me to sit on had a very dirty foot step and it had drip marks all down the side. no telling what that was and what was growing there. You would think in a medical facility with MERSA all over the place they would clean and disinfect after each patient. Good Doctors but poor sanitation and increased ruddness.
I wouldn't put my dog in here. Worst place ever!
SHORELINE HAS THE BEST STAFF, THE STAFF DEVELOPER ARELENE IS VERY HELPFUL, THE SOCIAL WORKER MERCY YOU CAN GO TO HER FOR ANY ANSWERS. THE MDS NURSE IS HELPFUL ALSO. I RECOMMEND THIS FACILITY.
My loved one was at this place, and this place just changed my view about nursing homes. The administrator there is so helpful and helps in every single situations. the whole staff is so accomodating that I have no words.
keep up the good guys. You guys have helped my loved on walk again and she is loving it.
I have had my parents in and out of different facilities. This place is the best place to be. They really took care of their patients as well as the families. They are kind and compassionate to our needs, and explained everything that needed to be done. We brought our mom home better than she was before going to the hospital. They really make miracles there. The atmosphere was so lively and happy they really helped us all.
I have filed a complaint with this facility and the doctor "assigned" to my sister to the Department of Health. Do not send a loved one to this place….let them die at home where they would receive, aside from love, …care and compassion.
My daughter has been at this loving facility for years, she attend school each day and then as she puts it "comes home to people I know" all the staff has been very caring and loving towards her and it gives me peace of mind to know that she is well taken care of. Thank you to all the staff.
This place Is A Joke, the Nursing staff is so rude And they fired some of the best ones, plus the new administrator is no use that is why they have such a low score on the survey!
Marlora is a nice and clean facility.
Wow, how do I put this into words? I walked into this beautiful place that felt more like a hotel than a care center. Then I watched as my mother received therapy for what felt like an all day workout! She progressed so fast that her doctor sent her home faster than what he planned and she has been doing great ever since. We hope she does not need it, but if she does, we would not receive care anywhere but Regency Oaks!!!
I just discovered that a registered sex offender (from Meganslaw.org) lives in Bixby Towers. He is a convicted rapist. When I called to ask why we weren't told and to ask what safeguards were in place to protect the employees and residents, the man with whom I spoke was arrogant and defensive, saying the rapist had a right to live there, that he was very nice and had lots of friends. He indicated that safeguards were none of my business. When I asked if we needed to get attorneys involved to find out how my mother is being protected, he rudely said "go for it."
Think twice about exposing your loved one to a place that is this uncaring and supports a registered sex offender.
Great, clean place.
The complaints in the review below are way off. I've seen the staff and the seniors. All seemed to be happy and cheerful. They're friendly and also treat their residents fine.
The customer service I recieved was absolutely terrible. The people I had to talk to were unbelievably rude, had no idea what they were talking about, and when I voiced my complaints they would hang up on me. I actually had to go down to their main office and request to see a manager. I've dealt with bad service before but this was unforgivable.
Bixby Knolls Towers is the worst skilled nursing facility that I have ever witnessed.
The staff is second rate in every area. The food is poor quality. The rooms are dingy. Their so-called rehab staff lacks skill and talent and communicates poorly with the residents.
The staff lacks energy and enthusiasm. They dress poorly and are not bright and cheerful.
Patients are placed in poorly fitting wheel chairs. The staff does not spend adequate time assisting patients with their self care and ambulation.
It is the last place in the world where I would want my parent or myself.
Pacific Palms Healthcare is one of the best Skilled Nursing Facilities I have been to. It is super clean, does not smell bad at all and the nursing staff is very loving and caring. I would be more than happy to send more of my family there in the future. They have excellent rehabilitation, they got my mom in and out after her surgery so quick. I would recommend them to anyone in the local area.
My mom is a staying there. The problem I see is that they have a few people that really care and the rest of them or just there for a paycheck. The place is all ways clean and most of the time the smell don't hit you when you enter the door. They need serious help in washing and combing minority hair.
Good bedside manner, good customer service.. Best care..staff are awesome.. !!!
i would NEVER take a loved one to this facility!! my father was taken there on a wed. to help ween him off of his trach--- by friday afternoon my father could have died. Their equipment did not seem up to par. oxygen was going to be given--that did not work. table fan by my dads bed had dust thicker than thick on it…not good for any patient!!! asked for them to clean it on thurs…returned on friday afternoon--still was not cleaned/taken out. Ambulance needed to be called --took 45 min! said my dads vitals were good--when in fact THEY WERE NOT. so luckily my father was only in there for 2 days…