I was a patient at your facility for approximately 2 weeks, recently discharged. Where some of your staff was quite attentive the opposite was the case in too many situations. Frequently my medication was placed on my night stand during the night and the attendant did not even check whether I had water to drink after taken the medication. My roommate was rather incapacitated and required the assistance of at least one member of your staff to put him to bed. A Few nights my roommate and HIS helper, a lady with a strong, hard to understand accent started the process as late as 11:30 PM and it lasted as much as 1 1/2 hours to finish the job, which normally took no more tan 1/2 hour. !The two were having a good time chatting and kept me awake as late as 1AM . I seldom had the feeling of compassion for me as a patient but rather felt as though I was a subject of your facility. Pressing the button for service usually took 20-30 minutes for a response although there were times when I needed help sooner than that. Most commendable were you physical therapy staff, especially that of one gentleman by the name of Alfred and his boss Diana (sp?)who although he did not have to checked on me frequently and made me feel that someone he truly cared for. I could cite other instances of dissatisfaction but all in all I would never choose your facility if fate would cause me to need help again.
Why would a moderator have to approve my evaluation???????