what a caring place and people
The average user rating for nursing homes in Arkansas is 3.2 out of 5 stars based on 373 ratings.
|5 Star||158 ratings|
|4 Star||24 ratings|
|3 Star||18 ratings|
|2 Star||24 ratings|
|1 Star||149 ratings|
what a caring place and people
My mother-in-law was transferred from JRMC to Whitehall Rehab on a Friday afternoon.
After the initial "sign in" she was ignored for the rest of the weekend. I asked one of the nurses about her dinner meal and was told" There wasn't a name on the door so we didn't know anyone was in there. (Even though the door was open and there was a least two others in the room). She did start to receive better care(meals were brought and she was checked on) once her name was posted on the door (Monday). The family didn't have to bring food from home or remind the staff she was in the room. She is incontinent and her care was not very good. On more than one occasion she was left in wet diapers, the family started writing a time and date on the diapers to ensure they were changed on a regular basis. There was one outstanding lady who took great care of my mother-in law, but the rest of the staff had a very poor attitude. I rate the Whitehall facility as one of the poorest in Jefferson County. (I have loved ones in other facilities) in the county and their care has been so much better. I regret that my wife and I thought that the Whitehall facility was good.
Very friendly staff, family like environment. They care about their residents and it shows. Take good care of the residents. They have a soup of the day before lunch for the residents, it's a great place.
I walked into the facility for the first time and I was almost knocked over by the smell. It smells like the toilets overflowed and it was allowed to sit for a while. The nurse who came in my moms room was trying to look at her wound. I asked where her gloves were and she said she passed them on the way in. My mom is in a diaper and has a pressure sore on her bottom. She is in there for rehab to get her strength back, not to lay in a diaper and soil herself. I'm afraid she will get another infection. She was told no pain meds because the Zyvox she was on is an antibiotic. Turns out it's to keep stomach acid down. Not an antibiotic at all. I pray my mom gets out of there quick.
When you live far away from your loved one it's a difficult situation. The staff has been unprofessional in phone calls. They are not forth coming in the health and physical care plans for my mother. They do not have a long term bed for her to move to once rehab is over yet they will not send referral packets out. She can not go home and needs a long term care facility. When all you have to go by is the way they speak to you I have no trust or confidence in this place. I would never recommend this place to anyone.
While my father was in this facility he caught scabies and the hardest time getting rid of it. And he was not the only patient to catch this. It seemed like almost everyone in his wing was getting it including staff. The nurses seem to be inexperienced and unknowledgable and there always seems to be a shortage on staffing. Not the best facility around and definitely not a five star rating.
RVHR provided excellent care to my ailing uncle during his time of need. Staff is friendly and welcoming and rooms are impeccably clean.
I like it here
DO NOT PUT YOUR LOVED ONE IN THIS FACILITY. THE STAFF IS COMPLETELY UNPROFESSIONAL, UNCARING, UNQUALIFIED, AND RUDE. THEY COULD CARE OR LESS ABOUT THE DEFENSELESS RESIDENTS THAT DEPEND ON THEM TO DO THE JOB THEY WERE HIRED TO DO. IT IS HEARTBREAKING TO SEE HOW TERRIBLY NEGLECTED THESE LOVING RESIDENTS ARE.
I agree with the post from 2012. Patients with a high level of care should not be placed here. Due to new Obama laws if you are not dying of a disease, you do not qualify for hospice, or at least this is what we are told. This is sad to me. Pain medications are given an hour to two hours late, changing is not done every two hours, call lights are not answered in an adequate time. To specify more on this, we have had a call light on for 45 minutes, and not have anyone come so we ended up changing our family member ourself and turned the light out. Watching your loved one scream out in pain is not the way you want to see them in their last days. They should be on comfort measures, with pain medicine given on time. If I could underline the "On Time" I would..I understand we aren't the only family who has someone in the home, but this is still over the top in my opinion. We have been requesting for a change in diet for almost two weeks now. Our family member can't chew anything, nor drink out of a straw yet being served Fried Chicken, Pork Chops, etc. Seems like the blaming game went on for a few weeks. Getting desperate we put in a call to the DON who informed us that the diet change order was put in last night which means that the staff was dishonest with us for almost two weeks. Every meal we would ask why the diet hadn't changed, and we were told that they had submitted it to the kitchen, but the kitchen must not have updated their records yet. You need to have a full time family member around in order to assure your loved one is getting the proper care, fed, changed when needed, and meds on time. Sadly I know we don't have that much time with our loved one, it is going to be hard. We just want for them to pass with dignity, no pain, and knowing they were loved. The way any normal person would like to be treated.
Worse place in the world they lie to you
In April 2015 my mother went to this home for rehab but we all knew the outcome. She had cancer and it was spread threw out her body. The nurses and staff were the best I have seen and been around in a long time. Our mother just wanted to go home she was tired. She was only there for a very short time. Here second day she went into the sleep, she was preparing for her journey. Within 48 hours she went home to her father our creator.. I have never experienced such caring and kind staff. They let all 9 of us kids along with grand and great grandkids friends and family stay there 24 hrs a day. The staff was great with our mom and I give a great big thank you to the nursing staff and all the others.
Thank you so much for being so kind and caring to our mother and family.
The care there is much better than it has been in the past. My mom is getting the best care I can hope for. She is always clean. The home smells good. I am so pleased.
My mom was signed up to go here for Rehab after Bypass surgery. When we checked into the Facility the staff was arguing amongst each other. The administrator apologized to me and said that that never happens. The next evening my mom was rushed to the hospital. The night nurse did not monitor her oxygen or check on her through the night. Our Dr at the Heart Hospital said that if she went much longer without oxygen she could have had brain damage. Speaking to other residents there I learned that the staff argues constantly in the halls when visiting family is not around. Protect your loved ones and keep them away!
Old and disgusting. Turn over rate is very high and staff has overall bad demeanor. I wouldn't put my dog in this place, let alone my family member.
My grandmother and grandfather there a few times for therapy. The place was amazing!Everyone was friendly and compassionate from housekeeping to nursing to therapy. They helped both grandparents return home safely and gave them the best care ever. Hiram Shaddox has many heros working there in my eyes. God Bless each one of them! My grandma was there while they had a state inspection going on and they passed with no tags. That says a lot about them….
The administrator doesn't care about the dignity of there residents. The residents who become bedfast are expected to use the bathroom in there briefs, because bedside commode's are considered a health hazard. Families aren't notified of medicine changes . Apparently if a CNA doesn't want to work to much, or at all, they just forget and leave their portable call apparatuses at the nurses station or anywhere else but in their pockets, where they should be. Their are a few good CNA'S out there , but few, and lots of unhappy residents and family members." ONE STAR "
For profit business. Not for care of residents.
Very good nursing home.
I received rehab for total knee replacement here and couldn't be more pleased with the care I had. Wonderful therapy department. The center is clean and food is absolutely delicious. The nursing and administrative staff was very attentive and welcomed me to their home. I would highly recommend that you consider Silver Oaks for your healthcare needs.
The staff is very compassionate and the building is so clean! I would highly recommend this place to anyone who needs rehab or long term care! There staff is the absolute BEST!
I witnessed physical, verbal, and mental abuse of the residents. I overheard staff violating HIPAA. The facility was so hot, everyone was sweating and uncomfortable. The staff said the administrator wouldn't allow the air conditioner to be turned on so they wouldn't have a high light bill.
My relative received multiple fractures, one from a fall and others from an unknown origin. I witnessed a male staff member kiss my grandmother and told her he loved her which is extremely inappropriate. Frequent UTIs. Every time I visit she is not clean and she has had a few pressure sores. They can't keep a decent administrator there and the CNAs are uneducated and overcompensate when I go there.
I brought up my concerns to the administrator and they were not taken seriously, probably because I don't have POA and they aren't legally required to listen to my concerns.
I deferred the responsibility as my grandmother's primary caregiver to "professionals" because she needed more care than my wife and I could provide. I have been bitterly disappointed at the level of care that she has received there and I am saddened at the quality of life my grandmother now leads.
I have no confidence in this facility and I hope anyone reading this will trust my judgement and look elsewhere for their loved one's care.
As of the time of this review they have maybe 1 or 2 stars for their overall rating. April, 2014
My Mom was admitted to Heartland for a short time before she was returned to hospital. When ready to discharge from hospital she refused to return and I had to begin my search all over. Staff was rude, if you could locate them. Facility was cluttered and smelled. The other patients there never smiled, they seemed like they were just waiting to die. Concerns taken to Administrator were never addressed.
I recently placed my Dad at Southern Trace in the rehab wing. We felt like we were in a 5 star hotel. The accommodations were top of the line and the best in Saline County. The therapy staff was outstanding. The nurses and caregivers were very attentive to my Dad's needs. And the food……let me just say I gained weight just visiting and enjoying the activities and food. There will never be a question in my mind if anyone in my family needs services provided by a nursing home / rehab center!!!