As a loved one for someone who personally pays for these services, they are completely horrible. They do not feed my loved enough and the food quality is horrible. It is stated that patients can have seconds and have unlimited coffee, but this is completely not true. They expect that anyone there signs a blank check that they fill out, there is no billing statements or explanation of benefits. It was explained that there would be exercise, but there is none. When trying to speak to the administrator, instead of having a conversation, she will hang up on you. Staff tries to claim that my loved one is going crazy or is out of his mind rather than admit that the facility's actions are improper.