User Submitted Reviews

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

I was a patient at your facility for approximately 2 weeks, recently discharged. Where some of your staff was quite attentive the opposite was the case in too many situations. Frequently my medication was placed on my night stand during the night and the attendant did not even check whether I had water to drink after taken the medication. My roommate was rather incapacitated and required the assistance of at least one member of your staff to put him to bed. A Few nights my roommate and HIS helper, a lady with a strong, hard to understand accent started the process as late as 11:30 PM and it lasted as much as 1 1/2 hours to finish the job, which normally took no more tan 1/2 hour. !The two were having a good time chatting and kept me awake as late as 1AM . I seldom had the feeling of compassion for me as a patient but rather felt as though I was a subject of your facility. Pressing the button for service usually took 20-30 minutes for a response although there were times when I needed help sooner than that. Most commendable were you physical therapy staff, especially that of one gentleman by the name of Alfred and his boss Diana (sp?)who although he did not have to checked on me frequently and made me feel that someone he truly cared for. I could cite other instances of dissatisfaction but all in all I would never choose your facility if fate would cause me to need help again.

Sincerel;y

Nick, Lindheim

Why would a moderator have to approve my evaluation???????

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

laguna hills is the most awful skill nursing facility in orange county. I asked thrm for help and they just walk away pretending they didnt hear me. I asked another nurse and she replied rudely, "what!". I asked where my wheelchair they said they'll find it, but never return. Go there and find out for yourself. Make sure you are alone and there is no family present. They eill treat you like crap. If your family is there, they will be a littlr bit more attentive when you ask for something. Two thumbs down for this facility.

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

Please, somebody down, management is bad, food is bad, and the place is dirty. Staff do not work as a team, when other staff is asked to help they always say is not my patient and they do not help out, often you are alone for almost 2 to 3 hours if company is short of staff, other nurses do not cover or offer to help, and not to mention pills all over the place, residents do not get all the medicine they need, lets just say everything is wrong including the water sometimes they have to fix pipes and the water comes out with dirt.

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

If I could give this place 0 star, I would have done that. Place is filthy, smells worse than public restroom. Staff very unhelpful. I wish health department shut this place down for the sake of poor patients.

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

Our family member was at this place for the majority of 2012. During that time these are the events that happened and why I would not recommend this place.

*Doctor was not called when patient had a change of condition

*Eventually due to family assistance patient went to hospital and was put in ICU

*Family members were laughed and mocked when we suggested a change of condition and the doctor should be called

*Patient was told to poop/pee in diaper when asked to use bathroom or bedpan

*Patient developed open sore on bottom while at this place

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

In August 20, 2012, my father was admitted into the Country Villa Nursing Home. On September 4, he was rushed to emergency for severe dehydration and his kidneys were failing. Only two weeks earlier he had been to the kidney specialist and the kidney specialist told him his kidneys were in good health. The emergency room doctor said, "What did they do to him there?" After being admitted to the hospital, the nurse commented, "They ignored him." Country Villa staff would not get him up to go to the bathroom. They told him, "You are wearing a diaper. Go in the diaper." I would never, never send anyone there again. Today the hospital is sending him to another facility. They will not send him back to Country Villa. If your insurer wants to send your loved one to County Villa, BEWARE!!! If I could give County Villa no stars, I would.

Palm Terrace Healthcare & Rehabilitation Center Laguna Hills, California 92653

Beware of Physical Therapy at Palm Terrace. Money is more important than the patient. If you are on medicare, you are a cash cow. They keep you there as long as possible to soak the system. If you are forced to send a loved one there, watch them like a hawk. Insist on attending EVERY progress meeting and on knowing the goals and expectations beforehand. Bet they will try to squirm out of giving them to you. All they want to say is he/she hasn't met the goals yet and needs more time.

On the good side the nursing staff is great and they have cleaned the place up quite a bit with a remodel. The food? Surprise your loved one with In and Out every once and awhile. Trust me, it will be appreciated.

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

My mom recently broker her shoulder and spend 2 weeks not only in pain but a lack of staff care and total frustration. The staff usually took approximately 10 minutes to answer call button and was told to just pee in her diaper that it was okay if they couldn't get to her. Thank God my mom is 100% mentally alert and told them exactly what they could do with their diapers and time constraints! She used the bed pan a couple of times and since the bed pan was placed propertly the bed became wet and the two times it happned the same assistant told her that we will just put a sheet over it. My mom once again insisted on new sheet and sleep wear! the doctor only looked at her chart and Never EXAMINED HER

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

Horrible people and treated me awful!!!!

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

Recently, I spent two and a half weeks at the Country Villa Laguna Hills Healthcare Center (December 3-21, 2011). There were about six people who performed professionally.

I wish I could say the same for the rest of the staff. I quickly learned that if I rang the buzzer at night, there would be a 15 to 30-minute wait, even though my room was directly across from the nurses’ station.

The staff often did not listen, and sometimes complained about being overburdened. One of the persons gave me the wrong meds twice. Fortunately, I always asked what each pill was for. The Physical Therapy/OT program was good. However, their scheduling coordinated poorly with my IV schedule. They came in every day at the same time and would have to return later due to my IV. This could have been corrected so easily; but was not.

As a diabetic, I was given a “regular” menu. The food was less than desirable. (I averaged a pound a day of weight loss during my stay there). They were severely deficient in meeting my dietary needs.

In their quest to provide a clean environment, they forgot to respect my needs for comfort. I was removed from my room on a cleaning day and left alone to just sit for several hours in an empty room with no TV, no reading materials or any items of personal comfort. My broken bed was not taken care of for 2 days. As a result, I suffered neck pain for many days.

My concern is: who advocates for those who have no voice? I can’t imagine being at Country Villas without an advocate 24/7. Few people took the time to care.

Laguna Hills Health and Rehabilitation Center Laguna Hills, California 92653

Friendly greeting by dr and phys therapist, nurse could answer ?s, receptionist was friendly, staff were friendly. So far so good. Far superior to other nursing home, where the staff rolled their eyes when I asked for updates, yelled at the patients, lined up patients in wheel chairs in the hall ways, never talked to the dr or pt.

Palm Terrace Healthcare & Rehabilitation Center Laguna Hills, California 92653

The people that work here are loving and caring to my momma. What more can I say. I visit often so I know there dedication to our elderly.