My 95 yr. old father with late stage Alzheimer's spent 5 days "respite" at Hillbrook, in conjuntion with Millcreek Hospice. This visit resulted in a marked deterioration in my father's condition. Many things promised for his care were never or very lately delivered (on the last day). Calls for staff assistance were remarkably slow. During the 2nd night it took 20 minutes for staff to get my father to the toilet and then left him there for another 10 minutes! One of the staff looked like they had been asleep. Another day, there was a 20 minute gap of time when our family couldn't be there and my father went to the bathroom by himself when he could have broken a hip or bone or hurt himself. He could not remember the call button due to his Alzheimer's, about which we often reminded the staff. Despite other such patients having a sensor/pressure pad, he wasn't given one until the last night. Being very frail, he has often fallen at home. Even after we registered our complaints to administration at Hillbrook and staff at Millcreek, very little that was promised or hoped for was delivered: a sensor pad, commode, stimulating pad and more, until the last night. And then, only after shouting at staff were the sensor pad and commode provided…late the night before he was scheduled to leave! Our family had to frequently remind staff to alternate pillows under his hip to help heal his bedsores. We had to request a sore to be cleaned before putting on a bandaid. There was NO hot water for at least 4 days, so he had to take a cold sponge bath. Promises to take him out into the sun never materialized. Everyone acted very nice, however, no amount of niceness could compensate for the poor care and oversight. The food was the S.A.D…very processed, very little fresh fruit or vegetables, including margarine and canned food and high glucose corn syrup…not designed for wellness at all. It was often noisy, hammering on the wall outside his room and loud voices, and there were many interruptions creating disturbances and robbing him of rest. Alzheimer patients were wandering alone around the hall; other patients were crying in distress and pain, one of which I assisted by finding staff for her. Despite apologies from both Millcreek and Hillbrook, no one took accountability and we still don't understand why his care was so poor. If our family didn't stay with him round the clock, I hate to think how he would have been treated. I would never recommend this facility to anyone who needed 24 hr. care!