The facility is very nice and clean. There are no bad smells. Employees are not sitting around but busy helping the patients. Call bells seem to be responded to quickly. The employees smile and speak in the halls. It has a very nice dining room with table cloths and a big screen TV, and also a big covered front porch with rocking chairs that is a good place to sit outside. There is a library where families can visit in private. It has a large nice living room and a separate room with a fireplace for games or parties. My Mom likes the people and is happy there.