User Submitted Reviews

Mapleview Country Villa Chardon, Ohio 44024

My experience at Mapleview was not as expected. I was ready to leave the next day because of what I went threw on my 1st day there. I requested bed grab bars on my bed and when they were put on, I almost fell to the floor grabbing it and it came off the bed into my hand. My husband caught me before I fell. When I called for help to go to the bathroom I waited 20 minutes or longer for an aide to help me. On another occasion I was not given the right dosage of medication called for and another occasion not given any night time medications that were called for. This resulted in an investigation of the nurse and was told the medication was NEVER pulled by the nurse but it was my word against hers.

My main reason for going to Mapleview was for the therapy. I can say theirs is outstanding. I was very pleased. I will say that their were some compassionate nurses and aides there but it was the others that made it bad for everyone else.

Chardon Center Chardon, Ohio 44024

place is a absolute shit show .no go!!!!!!!

Mapleview Country Villa Chardon, Ohio 44024

Was so disgusted by the quality of care the long term care resident's received. I cannot fathom how they passed state inspections. Just this past month, state has been in so many times in response to family's complaints. After talking to some of my friends who are on the nursing staff, there is much disconcerning unhappiness. I have never seen such a dog eat dog world, nurses eating their young (aides too). I didn't see one smile on the floor. Not one. I overheard, who I later learned was the unit manager, yelling a nurse on the middle of the floor, belittling her. Very unprofessional. Lunch was pure chaos. There is no order, customer service or any displays of kindness. Residents were lopsided in chairs, never offered clothing protectors, or choices of drinks. An aide just slammed a cranberry juice down in front of resident even after the resident had asked for milk. They weren't asked for choice of dressings. The rooms are disgusting. Housekeeping was standing around chatting. The "spa" room door was open and there were dirty towels and dirty briefs all over the floor. Stacks of trays from what I'm assuming was breakfast (syrup and cereals) were stacked in the kitchenette. There were flies all over. And I swear I saw these big flat beetles. These poor residents reeked of urine and feces. I don't even want to imagine what passes for peri care around there. The list goes on and on. I don't even want to know I would find after going into residents rooms, the state of their linens or briefs, how long a med pass takes or how long it takes for someone to get a prn pill. Imagine if this is where your grandma was at. And this is just from walking around. Needless to say I will not be seeking employment at the establishment. This is just what I saw and heard. Not somewhere I want to spend my days at nor where I would ever send someone I knew or loved.

Heather Hill Care Communities Chardon, Ohio 44024

This facility is very disappointing - A few years back there was excellant care, but now it is very undesirable. Nursing care was very poor

Holly Hill Nursing Home Newbury, Ohio 44065

I was at your nursing home two weeks ago.I found to be very nice , clean, and did not smell bad. The help were very nice to my friend. I was at your home years ago, it is much better

this time .Keep up the good job.

Heather Hill Care Communities Chardon, Ohio 44024

Excellent care. Everyone is very caring and nice. Therapists are extremely helpful and understanding. I would highly recommend.

Heather Hill Care Communities Chardon, Ohio 44024

The food served is a constant source of complaint by the patient(s). Looking at it - it did not look good.

Roseanne M. Baldrey

(Mother - Ruth Baldrey)

Heather Hill Care Communities Chardon, Ohio 44024

for profit mission…..terrible care

Heather Hill Care Communities Chardon, Ohio 44024

While every facility has shortcomings from time to time, the patient and families are the highest concern of the staff at Heather Hill. Every person goes above and beyond their job duties to make people as comfortable as possible during their stay at this facility. Heather Hill has had a long tradition in the community and hopefully will continue for a long time into the future as well for people from Geauga and the surrounding counties of Northeastern Ohio.

Heather Hill Care Communities Chardon, Ohio 44024

short staff also in the middle of changing owners, which affect the quality of nursing and care, the patient's room are not clean, while halls and floors are being cleaned, every day, mopped and dustied.