It's a nice place.
|5 Star||31 ratings|
|4 Star||14 ratings|
|3 Star||6 ratings|
|2 Star||6 ratings|
|1 Star||53 ratings|
It's a nice place.
I highly recommend the Shannon Gray. The overall care was excellent.
I feel blessed to be in a place like this, I am pleased to be at the Shannon Gray.
One star only. The place smells horrible. The patient was left in bed at 11:30. No breakfast had been served. The staff must not have been expecting any visitors to this one patient. The patient's hair was extremely greasy. She needed a bath desperately. It was obvious this patient is being neglected.
My mother was transferred to Shannon Gray due to being a fall risk and needing physical therapy. Our family paid out of pocket for 1 month ($6150) and within 2 days we were ready to take her home to live alone rather than being ignored and untreated. She remained the full 30 days only because we paid upfront and could find no other available bed in the area. Her medications were not given properly or at all resulting in manic hallucinations. We asked for a bed monitor on her first day of arrival and the next day it still wasn't on the bed and we were told she "roamed" the halls all night. Her roommate had wondered into another resident's room, fell in the bathroom and had to be sent to the hospital. (She was also a fall risk). Every day when visiting you could hear the alarms and see the flashing light but no one went into the rooms to check on the residents. My family visited daily and had to seek out the nurses for medicines or personnel when needed for assistance to go to the toilet, etc. We have never seem such an apathetic group as those working at Shannon Gray. They ignore and talk down to the seniors as if they aren't important. The only good point to mention of this horrible stay were the therapists. I will never send a loved one to this facility. We realize the staff doesn't get paid a lot of money to serve food and help residents with baths, changing clothes, etc but we expect them to be well cared for and respected.
03/19/2015 An Interested Visitor Writes: My father-in-law was there for not quite two months for physical therapy. Our experience at this facility was not pleasant. He was not given his correct medication and was pretty much drugged to where he couldn't do much of anything except lay in the bed or sit in the wheelchair. When we brought him home Sunday we discovered he had severe bed sores which no one told us about upon discharge and we weren't given any medication for it. He was so drugged that he had no use of his legs whatsoever and he was so pale. By 8pm that night he began getting color back in his face and was getting back to his old self. By yesterday he was actually able to use his legs to transfer from chair to wheelchair with help. I would not recommend Shannon Grey for my dog more less a human being.
I have seen staff come and go over the past 2 1/2 years. They provided good care but sometimes I had to stay on them. The managers are only as good as the floor staff makes them. Once I complained to the nurse supervisor and she fixed it however she couldn't force those girls to carry out the corrections 24 hours a day. The administrator was also very friendly and helpful. They got a nice therapy room and dad even got in the pool. They just switched some managers again in January. First place in my heart when it came to my parent!
This place is horrible.
Not every room has air conditioning. It smells. Carpeted floors in the halls which equals nasty. Because people roll their chairs through urine and feces.
There are not bathrooms in the rooms. Only in the spa room shock is tiny and nasty. Moldy.
Staff steals from residents. This place is bad. My husbands there. And I'm pulling him out ASAP!
This place is horrible! My father went there on March 23, 2014 after hip surgery. They let him lie there in his bed for almost three weeks. He has a bed sore 12cm big near his sacrum plus several more starting up his spine. He is severely dehydrated and malnourished. He has advanced dementia and can not ask for help nor feed himself. They were told this yet no one helped him with his feeding or anything. They knew he had this sore but did nothing except hide it. The employees on the units were very unpleasant and acted as if it was a great deal of trouble to do anything. Shannon Gray should be shut down! Now he is in the hospital with respiratory failure, severely dehydrated, and malnourished. What cruel heartless people work there! If you do not want to help the elderly people who are disabled and can not help themselves, get out of the medical field and go work at Burger King, McDonalds, etc. anywhere but at a facility like that. It is a money making business that preys on people because of Medicare and Medicaid and will let your loved one lie there and rot.
I felt this was a wonderful nursing home/rehab with adequate care. The staff was very caring and sensitive to the needs of the patient. The administration personnel was very kind. The food and nutrition staff were reciprocal in fixing nutritious meals.
First of all, I gave a one because you can't go any lower. Maybe a 0.25 at best. Here is my recommendation: FOR WHATEVER REASON, DO NOT EVEN CONSIDER GREENHAVEN HEALTH AND REHAB at
801 Greenhaven Drive; Greensboro, NC 27406. I have been here for 5 years, and I have tried several times to be transferred to other facilities, but for whatever reason I was denied. Usually no space. I do suffer from MRSA and that probably played a lot into it. Greenhaven has recently gone through new management, and good employees are leaving as fast as rats on a sinking ship. They are constantly short-handed with CNAs on the halls, they frequently run out of supplies, the kitchen staff does as it pleases as far as preparing food. They constantly mess up food orders and resent the fact that they have to make it right. In one week, as of May 21, 2013, they have lost their Social Worker, Front Office Manager, Payroll Clerk, and the admissions clerk and human resources person have put a notice. In three months they have lost key personnel and replaced with young, inexperienced staff that are not educated to how things are to be done with the care of the residents. They lost maybe the best or one of the best wound care nurses in the state to a better facility, because she was able to go somewhere else making more money and working half as hard. In other words: THEY ARE UNDERPAID AND OVERWORKED. Who do you think suffers from this: THE RESIDENTS! Just to let you know, I am fairly educated, (enough to know when things are misconstrued as this place is), I am of sound mind, and what I speak is the truth. I was working on my career of 21 years when I contacted MRSA, and complications from that have put me in a nursing home. Accept this if you will, but understand this. I am living my hell and that is why I am trying to tell others to keep them from making the same mistake. STAY AWAY, DON'T EVEN INQUIRE!
The problem with that place is there is not enough CNA's and Nurses working there who know and really care about the residents. One CNA for 10 people and sometimes it's 14, the weekends are the worst, there is no help. I didn't have a choice when I put my mother there, but now I do and I will be looking for another place as soon as I can. I feel really sorry for other residents who don't have families that stay on top of them.
The staff there is terrible.
horrible place, 90% of staff are rude and hard to get residents help. my mother was moments away from death, had we not found her when we did she would have died. her depends hadnt been changed in days when in actuality there required to change it or check it every 2 hours if you love your family dont send them here
Blumenthal is the only nursing home/rehab center I've been in that doesn't smell of urine and/or disinfectant. It just smells clean. The nursing staff take their jobs seriously and consistently do their best for each patient. Both of my parents have been residents - my mother was a long term resident and my father is currently there for rehab. I have no complaints.
Dad was there for just over 2 years, facility is new and beautiful, staff is very loving and caring.
After much time spent in this facility I would strongly encourage that you consider all other options. There are plenty 4 & 5 star facilities near Jamestown where patients are provided with much higher quality of care. It is discouraging with all the laws and regulations through the government and CMS that a facility like this is allowed to continue to provide care to our community and elderly population.
i was a patient and speak first hand - this place has so many problems. Some of the staff (physical therapy, occupational therapy, nursing, aides, kitchen and janitorial) were very nice….but MOST were verbal about their dissatisfaction and seemed to be under a lot of emotional stress and were looking for other employment. Just about every day you had a new face come in. Its like they were always scared and stressed out to the MAX which made it difficult to do what they had signed on for. . Understaffed, under appreciated, and underpaid -all because of two owners who are not REALLY INTERESTED in the actual welfare of the patients….this is how I saw it
A one is much higher than they deserve. Staff at this facility is the worst I have ever dealt with, and the management is even worse.
Overall care was excellent. I have told many about the wonderful staff and caring attitude. The facility is very clean and free of odor. I was very impressed.
Staff is great here and hardworking, esp social worker and med cart lady cynthia, everyone takes great care of residents, south hall is one of the best staff
Our family would give this facility a 1+. The plus is for the rehab folks who, rated alone, would merit the best grade. The general staff is unprofessional, the "doctors" (if you are lucky enough to get a glimpse of one) are inferior to borderline quacks, the nursing supervisors too "smart" to listen to patients families, and the administrative staff completely unresponsive, to a degree that it could be considered obstruction. Again, the rehab staff is excellent! This is not an Employee or vendor "beef". If you hated someone, you could send them here. It also has a tendency to smell bad. Overpriced and inferior care.
I truly do believe that now that the director of nursing has been fired that shannon gray has the potential for recovery and becoming the facililty that it should be. It truly is a beautiful place. Its hard to believe that one persons poor management skill, foul mouth, lying and devious behavior can drag a facility down. But it did. I saw it. Reading previous negative comment I can only say that they were true. Staff was alway on edge worrying if they would have a job at the end of the day. She was a pitiful excuse for a director, only concerned about her wage which she announced in meetings. Alway concerned about missing drugs to the point of paranoia( due to the fact that she has had problems with drugs. ie license was suspended for year due to this, so appearantly thought that every one was stealing them, or possibly to divert attention from herself. But in any event, like anywhere mistakes are made and can be rectified. It is truly a beautiful facility with good caring staff. With her gone and a director that knows how to manage, it will be great !!
If you are having issues with service. I would suggest that you speak with the facility administrator or Director of Nursing. We have found them both to be very helpful dealing with problems with our family. My family has had great results.
Blumenthal a great facility!
So so sad. We had a much better experience here in 2007 when my mom was there for rehab after hip surgery. Now she's in long term skilled nursing and it's not the same. She smells bad. She isn't cleaned up when she soils herself. No one notes whether or not she eats. She's cast adrift. Someone in the next room cries out "help me, help me." Is it better anywhere else? I don't know. It's tragic.