It's a nice place.
The average user rating for nursing homes in North Carolina is 2.9 out of 5 stars based on 1,026 ratings.
|5 Star||331 ratings|
|4 Star||85 ratings|
|3 Star||53 ratings|
|2 Star||84 ratings|
|1 Star||473 ratings|
It's a nice place.
My dear friend and traveling companion of 30 years was transferred to Springbrook after a hospitalization. She suffered from terminal cancer but I and the family felt that a try at rehab would be better than Hospice. It was immediately recognized that the facility was understaffed with minimally trained nursing assistants. Patient calls for assistance were left unanswered for periods of half an hour or more. The rehab staff was good and the patient began to make some progress. While the bed was being changed by a negligent, poorly trained nursing assistant, the patient was allowed to roll out of the bed on to the floor, resulting in emergency transfer to the emergency room. After a brief stay at the hospital, she was transferred to Hospice, where she died a week later. Springbrook did not cause her death, but the sub-standard care she received made her final days much worse for her and her friends and family. I could not recommend this facility.
Smells of urine and feces, the staff is less than helpful and never reads patients records, unsupervised patients who are high risk fall. It will be the demise of your loved one.
My wife recently spent 3 weeks at Hillcrest Raleigh for rehabilitation from back surgery, and now that she is being released I can say in retrospect that I am glad we chose this facility for her recovery. Hillcrest is well-staffed, employing what seems like a "small army" of people, which translates into a surprisingly high employee-to-patient ratio. The employees who cared for my wife have all been very friendly, caring, and encouraging throughout her stay. We got to know most of them on a first-name basis. The facility itself is clean and well-maintained and, as far as I can tell, well-run. The food is pretty generic but nutritious and appropriate in quantity. I rate Hillcrest at 4 out of 5 stars not as a "ding" but simply because I believe there is still room for improvement (hence not a full 5 stars). If either my wife or I need rehab in the future, I would probably choose Hillcrest again.
The staff at Lake Park is a home run! My Father had a long journey this past year and Lake Park was a very compassionate place. I stopped by one evening when looking for a facility and I spoke with a very gracious and understanding Director of Nursing Karen. Making these decisions are never easy; however, my Family was lucky to have found Lake Park as they delivered on what we were looking for. They worked collaboratively with us and I cannot say enough good things about the staff. Thank you and God Bless to Director of Nursing Karen, Admissions Director Toni, Nurse "Chicago Robert" ( you helped me and my Father so much with our talks, God Bless you my Brother! ), Nurse Robbie, Nurse Kim, Nurse Pam, CNA Christa ( I can still see you sitting with my Father and him enjoying your company! You are a sweetheart! ), CNA Mary, CNA Donald ( you helped my Father and me in many ways! ), Facility Manager Dennis and others who's names have escaped me at this moment. They recently gave the facility a makeover. In my Travels I have seen facilities that have been updated, not updated, and ones that use granite counter tops as smoke and mirrors. The most important thing is what is at the core and the core is the staff. Lake Park is a Home Run on the most important thing being the staff and the updated facility is icing on the cake. Thank you and Godspeed to you all at Lake Park. Tim Kessler
I highly recommend the Shannon Gray. The overall care was excellent.
Therapy was so good and helpful, they make me feel comfortable and safe. Thank you very much. I would not mind coming back if I have too.
Salisbury center has the most caring staff.
I feel blessed to be in a place like this, I am pleased to be at the Shannon Gray.
I would not give this facility even one star. A corporate company in Ohio owns it as a tax write off. Same company has 5 star facilities over the country so they know how to run one. But they choose to let this one go to hell. I lived there for 1 1/2 years. The State of NC turns a blind eye when they inspect. I wouldn't let a dog die there. Please go elsewhere!
This is a terrible place Constantly short of help. The nurses are overworked. The nuse/patient ratio is outrageous. Night shift frequently are short of aides. The residents and staff are frustrated. Very high turnover rate. The DON is incompetent and insecure. She vents her insecurities on the staff. Constantly short of necessary supplies; the nurses pay out of pocket for these deficiencies. The place is a hellhole.
My husband was a recently a patient at Pruitt Neuse NH. The staff were friendly and helpful; however, the time frame between requesting aid of any kind could be hours. Help with patient hygiene and bed changes were practically non existent. Wound care nurse (for wound care 3 times a week) was not done per proper protocol with improper coverage of wound and care. I personally believe the facility is understaffed significantly. Also, the food was horrible. I would never recommend this facility to anyone.
Patients not feed, given a bath, medication not give. Smells like urine and feces. Nurses will not allow authorized family to see medical records. Local hospital doctors do not recommend this facility.
The entrance smells fine, but the rest of the facility smells so bad, you can't stand the smell. We had to take the resident outside who is a family member. We were unable to tolerate the odor coming from the residents room. The time of day was 3pm on a Thursday, so it wasn't for lack of staff or late at night.
Carolina Rehab has the best therapy staff around. They go out of their way to help their patients. Patients get therapy over the weekends more often compared to other nursing facilities. Keep up the good work helping your patients get safely home.
Not a good nursing facility to put your loved ones. There is always a shortage of staff. I've seen a lot of things first hand and for those reasons this facility gets one star from me.
If you are thinking of putting a lived one here, DON'T. My husband was in this facility for only 14 hours and was rushed to the ER due to them not suctioning his tracheotomy and he drowned on his secretion!
I visited this facility and spoke at end to the staff and administration about my concerns prior to and the day he was admitted, and they still let him drown.
Do not put your loved one in this facility if you care about their well being. The staff has been observed taking cash from patients as well as coercing them into signing powers of attorney and putting their assets at the disposal of the staff.
My Dad was on the rehab side a few times, nurses, Doctors were very nice, in fact all employees were great !
Unfortunately his wife and her son admitted him into the nursing home side last December 2015 .
The administrator new her son lied to him about signing in short term when it was long term.
I his daughter was marked down as a granddaughter and my sister was down as a step child . Her son was marked down as his son and her daughter as his daughter.
The place smelled like urine so bad.
I feel admin3should have been more on the ball.
However staff was very friendly and
My friend was put in this facility to recover from surgery upon entering her room there was dried blood seen on her bed rail and on floor. Also feces on floor. This place is filthy! She had them bring her a bed side potty to use and it also had feces on it where it hadn't been properly cleaned. Nurses are inattentive to patients when they push call button. This place should be closed down!
This has been the worst care my Mom has ever received. She has had to go into rehab 5 times and this is the worst place she has ever been. There is an extreme lack of communication and half of the staff seems to not care. It seems they are short staffed
They are new and were still waiting on equipment fit proper care. It is a beautiful place but there are issue that really need attention.
My mother is currently a patient there she is constantly left wet, soiled, without a call light. Her food is not hot or delivered on time sometimes not until 7:00 pm. She is not well cared for I visit daily to make sure she is clean due to staffing shortages. I would not suggest this place for someone you love or care about.
This place is really bad. Management does not like Hospice interfering and will pretty much tell you. Our loved one was brought a cold lunch tray daily because he was not taken to the dining room. So many more reasons not to put someone there. MY DOGS GET BETTER CARE IN A KENNEL.
Just wanted to respond to a comment made on this sight back on 1/20/15 regarding new nurses and poor management as the reason for the low star rating. These "new nurses" in management have hung in there and been able to work together as a true team to put things in place for nursing staff which have resulted in a new star rating review of now 4 stars and this is an awesome feat! They have done and continue to do a great job with the residents and staff of STLC and continue working towards getting that 5th star. My grandpa has been a resident at STLC for almost 1 year now and I could never imagine him anywhere else.
One star only. The place smells horrible. The patient was left in bed at 11:30. No breakfast had been served. The staff must not have been expecting any visitors to this one patient. The patient's hair was extremely greasy. She needed a bath desperately. It was obvious this patient is being neglected.