User Submitted Reviews

Albemarle Health and Rehabilitation Center Charlottesville, Virginia 22902

The facility is beautiful, but care is absolutely awful. My elderly mother almost died from their total lack of care. She was over-sedated from their polypharmacy (narcotics/benzos/antipsychotics) and stopped eating resulting in severe dehydration with significant weight loss, fell out of her chair sustaining an injury to her head, got a bed sore and a urinary tract infection. Thankfully, we got her to another facility in time to save her. She got lots of IV fluid, treatment for her UTI and stopped all the sedating medications that they had been giving her. She is once again awake and eating. There was a total lack of compassion and no communication at Albemarle Health anda Rehab …it was all about the money. You would think that for $285/day you could at least count on receiving the very basics of care! I think that they kept adding more and more drugs to shut my mother up --she has dementia and yells at times. They almost succeeded in shutting her up permanently. Wow . . .

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

Please do not put anybody here. My mom quickly went down hill because of lack of stimulation and being left in her room to sit and rot. We were fortunate to move her to a beautiful facility where she is back to herself and kept busy all day doing some activity. The food there is not fit for my dog either, they could care less if you eat or not. Just take the food away and tuff if you didn't eat. Administrators never take your calls you are just put through to voice mail never to get a return call. Many of the CNAs are not vern. Ice and they have a hard time keeping anybody good working there, there is always a big turn over. My mom was left sitting in her chair with crap on her yellow blouse no one bothered to change her. The administrators are fake and dishonest too. There is nothing good to say about this place. I feel sorry for people stuck there with no loved ones to check on them it's a crap hole.

Monroe Health & Rehab Center Charlottesville, Virginia 22901

They don't come when residents push buttons. Disorganized staff - not much care for patients - maybe too little staff for all the patients. Smells bad. This is so far the worse nursing home my dad has been in after hospital stays. PACE is wonderful but needs to find a different partner as this is a black eye for them.

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

Charlottesville Health & Rehab is a bright and open place for people to recover after a hospital stay. When you walk in the door you feel the positive and caring energy from the staff right away. The rooms and hallways are clean and best of all, they DONT SMELL! The gym is huge and there always seems to be people In there on the equipment. The patients all appear happy and well taken care of. It's a place that I would want my grandmother for rehab or longer term care!

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

I am only giving this facility 1 star because the form is making me. I wouldn't give it any part of a star. This facility is worse than terrible. It is under-staffed and the cnas and nurses have way too many patients to even provide decent care. RUN THE OTHER WAY. If you care about your loved one and are reading this please do not put your loved one there. My mother went in able to walk with a walker and feed herself. After several very serious infections there (mersa, cdiff) from neglect, she left that facility unable to walk or feed herself. I could go on and on about how awful this facility is but I get too upset just thinking about the place and the neglect of my mother. Oh BTW, on two different occasions, she was left in bed for 3 days. RUN THE OTHER WAY.

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

My spouse has been at Ch-ville Health and Rehab for several weeks. I have been very pleased with their nursing and cna staff. In addition their therapy has also been exceptional. I am not as familiar with administration, but in speaking with Brady, Sarah, and Ted they have all been informative, nice, and professional. I definitely would recommend this facility in the future.

Monroe Health & Rehab Center Charlottesville, Virginia 22901

They do not deserve one star!!!! Nasty place, looks good when you come in the lobby and the dinning room. But that is it! Third floor smells all the time. Patients roam into each others rooms. I guess that's alright but if a patient is eating in their room, the roamer takes the food! Mom sometimes ate in the dinning room, never with any help. She would mix her food in her juice glass and of course no one is watching. When the staff thought patients were done, they would collect the food and mark a ticket by percentage of consumption. Mom hardly every ate but played in the food and they would mark 25%…..REALLY? My Mom while there got a fractured hip, lost weight and a lot of her cloths were missing. Now she is in a facility that takes care of her, doesn't lose her clothes and is helped with her meals. She has actually gained weight!!! Above all she is HAPPY Again and so are we! DO NOT TAKE A FAMILY MEMBER TO THAT PLACE!!!! IT NEEDS TO BE SHUT DOWN!

Monroe Health & Rehab Center Charlottesville, Virginia 22901

The stresses I encountered from the billing problems I experienced here far outweighed the stresses of watching my mother slowly die with dementia. I couldn't get bills, and because of that I couldn't verify charges. Charges were still unresolved a full year after Mom died. If you miss a bill, they cannot reproduce one for you--you just have to take their word for the charges. They don't see a problem with billing you personally for a patient for which you are simply acting as Power of Attorney.

My social services representative was young, inexperienced and ineffective. She was hard to reach, and never followed through on my requests. Quarterly care reviews were all hind-sighted, never proactive, and no one could ever answer questions--they always referred you somewhere else.

Stolen property is a way of life here. Granted, some of it is due to dementia patients coming into the rooms and taking things (there was no real monitoring, and names on clothing doesn't mean a thing), but anything new--Christmas presents, etc.--even on the nursing floor, never lasted long enough to even be worn by the patients even once.

Every 6 months I got a corporate questionaire asking how things were handled at entry into the facility; they never asked how things were going once you were there, even on the third or fourth mailing. And, after Mom died, I never got any followup questionaire about overall experience or improvement suggestons. Once they've got you hooked and got all the money the can out of you, they don't seem to care.

I don't have a real gripe with the actual nursing care Mom received, except that they did as they pleased (and I had to pay for it), even though I made requests throughout her stay which were ignored.

Overall, this was a horrible experience, and I will never use Trinity Mission again. I don't know about other facilities, they could be just as bad. There were some individual employees who were excellent. The overwhelming administrative problems should never have been a problem, however--that part should run smoothly in the background, so you can focus on your family member without stresses added to that situation.

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

AVOID at all costs. This facility is horrible. Management is incompetent. The nurses while as nice as can be are under-staffed and over-worked. My mother was NEGLECTED while she was in there to the point she had several serious infections. NO ONE should be submitted to this disgraceful, terrible, horrible, rotten facility. Additionally things were taken from my mother that we will never get back. RUN THE OTHER WAY quickly.

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

I would try to avoid this facility at all costs. They are always understaffed (not the nurses fault) and extremely overworked. My mother went in walking with a walker, able to eat food, and coherent. Several months later she was finally moved to a decent facility. However, she has to have pureed food, can barely hold a cup or spoon, is wheelchair bound and had 4 infections caused by neglect. Do your loved one a favor and do your research. Avoid this place at all costs. Many of the nurses are very nice and as helpful as they can be. I fault the administration who is terrible and has no clue what really goes on in their facility. IMHO, they do not deserve a star.

Monroe Health & Rehab Center Charlottesville, Virginia 22901

Not a good nursing home .my wife just lost an uncle who was in this nursing home and while he was on dialysis was not given a proper diet. some of his clothes were stolen. when my wife went to pick up his wheelchair they acted like they didn't know where it was and would not look for it. My wife refused to leave without the wheelchair and finally after waiting for 45 minutes they found his wheelchair in the hallway and name taken off the wheelchair. As an agent of the medical directive I requested medical records to make a decision on keeping treatments going or stopping all treatment. The nursing home refused to give me any records. I did report this nursing home to the state.

The Laurels of Charlottesville Charlottesville, Virginia 22901

This facility is not recomendable to anybody, patients are not change on time, the restrooms are dirty, a lot of medications errors, some nurses treat badly patients and family….all this issues are not re adressed by the Don or administrator…Cna's are very rough if anybody want to take a family member to a facility, I'd recomend to use another facilities there are a lot of good options…

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

Left my 72 year old mother in her own urine soaked bed for 3 hours! They treated her like an animal! Avoid at all cost! I had to take her home and wait to be admitted to another facility. LOts of lip service but no action! Horrible nurses that do not understand that it is their responsability for patient care!

Monroe Health & Rehab Center Charlottesville, Virginia 22901

Horrible facility! I personally worked there for a few weeks and dealt with horrible attitudes and you could clearly see that MOST of the people working there did not care at all. Second floor had the worst workers. Did not care for the residents and ignored some of their needs. Administration was usually rude and manipulative. Do not put your loved ones there!

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

Was patient there after open heart surgery. Couldn't believe the state of Va would allow such a facility to exist. Insects on window sill and ceiling, poor nursing, no phone jacks in rooms and marginal food. Finally called Dr and had him transfer me to a better facility

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

The facility is understaffed and has horrible customer service.

Monroe Health & Rehab Center Charlottesville, Virginia 22901

Resident who hit my mother and I am told by CNAs, hits other residents, is allowed to freely roam the hallways and not confined to her room.

They serve watered down Orange Juice with meals and Frozen Apple Juice with meals for the residents.

Phone rings off the hook when trying to get the nurses station….when answered the person is usually rude.

Clothes and slippers disappear out of residents rooms no longer to be seen again.

Administrator is rude and of no help

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

The staff at this facility make Charlottesville Health and Rehabilitation Center an excellent place for you loved ones to receive care. My uncle will require skilled care for the rest of his life, and he receives excellent care from the staff. I would highly recommend anyone to visit the facility, and see for yourself. The rehab center is excellent. You will see the individuals who strive to make this experience as pleasant and caring as possible. The nursing staff is wonderful. The administrators really care for the individuals. There is great pride in making everything the best it can be. The building is very clean; you can tell that it has been made a priority. I feel humbled to see my uncle receive such caring attention from medical professionals. I highly recommend this center.

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

terrible care, terrible customer service

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

Beautiful facility, friendly and attentive staff, we couldn't be happier.

Monroe Health & Rehab Center Charlottesville, Virginia 22901

Trinity Mission is horrible. They clearly work only to have a paycheck and have no remorse for any resident under their care. I would NEVER suggest Trinity Mission to anyone. No one deserves the treatment they give. You might as well take care of yourself then have them do it for you.

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

WONDERFUL FACILITY!!! Some of the nicest people I have ever been around! I was there for over a month recuperating from triple bypass surgery!!! Excellent Physical Therapy Dept!

Charlottesville Health & Rehabilitation Center Charlottesville, Virginia 22901

My father was a patient at the Charlottesville Health & Rehab Center for three weeks. He was placed there to receive rehab after being a patient in the hospital and needed a lot of care as he had C-Dif. The care he received by the staff

was above and beyond what we expected. The therapists worked with him and the CN's were amazing. The facility was cheerful, clean, and my Dad has nothing but good things to say about his experience there. The only negative is the bed wasn't the most comfortable.

Monroe Health & Rehab Center Charlottesville, Virginia 22901

These people hurdle us through therapy like cattle!! The therapy room is so crowded, you can't move…..is that lagal?