2 Star User Review
The stresses I encountered from the billing problems I experienced here far outweighed the stresses of watching my mother slowly die with dementia. I couldn't get bills, and because of that I couldn't verify charges. Charges were still unresolved a full year after Mom died. If you miss a bill, they cannot reproduce one for you--you just have to take their word for the charges. They don't see a problem with billing you personally for a patient for which you are simply acting as Power of Attorney.
My social services representative was young, inexperienced and ineffective. She was hard to reach, and never followed through on my requests. Quarterly care reviews were all hind-sighted, never proactive, and no one could ever answer questions--they always referred you somewhere else.
Stolen property is a way of life here. Granted, some of it is due to dementia patients coming into the rooms and taking things (there was no real monitoring, and names on clothing doesn't mean a thing), but anything new--Christmas presents, etc.--even on the nursing floor, never lasted long enough to even be worn by the patients even once.
Every 6 months I got a corporate questionaire asking how things were handled at entry into the facility; they never asked how things were going once you were there, even on the third or fourth mailing. And, after Mom died, I never got any followup questionaire about overall experience or improvement suggestons. Once they've got you hooked and got all the money the can out of you, they don't seem to care.
I don't have a real gripe with the actual nursing care Mom received, except that they did as they pleased (and I had to pay for it), even though I made requests throughout her stay which were ignored.
Overall, this was a horrible experience, and I will never use Trinity Mission again. I don't know about other facilities, they could be just as bad. There were some individual employees who were excellent. The overwhelming administrative problems should never have been a problem, however--that part should run smoothly in the background, so you can focus on your family member without stresses added to that situation.