User Submitted Reviews

The Plaza at Lubbock Lubbock, Texas 79416

My loved one's experience at The Plaza at Lubbock was horrible. The first few times I went to visit were fine and it seemed like a good place but as I continued to visit I witnessed a nurse being very rude and impatient with my relatives roommate.The nurse went in to give both my relative and her roommate their daily medication, the nurse said "I like you because you don't give me any problems,(referring to my relative) but her thats a different story" (referring to her roommate). The nurse said " I don't have time for this, I'm trying to go home" as it was a Friday night at 7pm, the elderly woman was refusing to take her medication because the nurse crushed her pills and made it into a paste. and the woman was wanting to see what medication was being given to her as they have mixed it up once before with another patient, which caused her to hallucinate. The nurse was tossing things around on the table and walked out. The elderly woman only speaks spanish and every time I have gone to visit, either I or my relative have to translate for her and the staff. I asked a staff member if they had someone on staff that is bilingual and she said yes but she's always busy. They claim this woman is just being "difficult" but I have been there enough times to say she has legitimate reasons for being "difficult". As I was walking out I noticed there was vomit in the drinking fountain so I informed a staff member and she replied with " Yea, I would be careful where you drink out of in this facility" and I said "excuse me"? she then apologized and said she will have someone clean it up. The next time I went to visit I was told by my relative that a man in scrubs that has never been seen there before went into her room and tried to undress her roommate but the woman refused and he forcefully threw her onto the bed and she began to yell and woke my relative up so he left the room. This elderly woman has no relatives in Lubbock and has parkinson's, she violently starts to shake every time a staff member walks into the room. Also my relative has been infected with ring worm in different parts of her body as well as a woman in a different room, This means they are not sanitizing properly and they serve only sides to the main dish during dinner sometimes because they run out of the main course. I do not recommend this place whatsoever.

Heritage Oaks Nursing and Rehabilitation Center Lubbock, Texas 79413

It was awful. Not fit for anyone.

Golden Age Nursing Home Lubbock, Texas 79410

It is not a place for people to live…. It is sad & patients are neglected.

Southern Specialty Rehab & Nursing Lubbock, Texas 79407

This facility has allowed a therapist to abuse my brother-in-law and the state will be called in to investigate. The therapist should be, at least fired, at the most, charged with a crime.

Resident's have the right to feel safe in this environment and my brother-in-law no longer feels safe around a certain employee.

It is being reported that this employee has slapped him and pinched his trach enough to make it bleed and it was painful.

This should not be allowed to happen to anyone. My brother-in-law- is helpless to defend himself, but he can comunicate with a letter board and has done so!

Heritage Oaks Nursing and Rehabilitation Center Lubbock, Texas 79413

The staff was professional and very compassionate. Not only have I recommended others, but I have returned twice. Nursing staff was very kind and the director gives out her cell phone number if you have any problems.

Mi Casita Nursing and Rehabiitation Center Lubbock, Texas 79410

Ive found that the staff finding residents that can be discharged to the community,that the staff finding them places to live,does a very poor job.

Crown Point Health Suites Lubbock, Texas 79424

I would not recommend this facility for anyone that will be alone there, the aged or someone who can not take care of themselves.

Crown Point Health Suites Lubbock, Texas 79424

This place is disgusting. Upon visiting a friend I found her in bed covered in her own waste. She had told me she had not seen a nurse all day. I immediately asked a nurse to help and was met with complaints. I found two needles in her bed when we lifted her out. I filled out a complaint and came back the next day. I was met with screams and insulted from the day nurse because I was supposedly lying about what I saw. She proceeded to scream at me and tell me to leave. DO NOT COME HERE. I am worried about what the other patients are going though and I will be contacting the BBB.

Heritage Oaks Nursing and Rehabilitation Center Lubbock, Texas 79413

Monday 03/26/2012 at approx 0800, my mother Lola Benitez was sent to the ER at Covenant Hospital for replacement of her feeding tube. The surgery was completed by 1100 the same day. She was released from the hospital , but Heritage Oaks could not pick her up and return her to the nursing home due to some failure on their part of overbooking patients. This is totally un-exceptable for a business that has been evaluated as one of the highest health care facilities in Lubbock. My mother was laying in that hospital for 7 -8 hrs before we (the immediate family) were notified about the problem. I even requested courtesy calls from both the nursing home and hospital to let me know when she was picked up and safely delivered, but received nothing. I'm appalled that this type of service is condoned in the City of Lubbock. My parents have spent their whole life there and should be treated properly. Please do your best keep this from happening again. Thanks.

Crown Point Health Suites Lubbock, Texas 79424

A good place to go if for merely a rehab for hip or knee replacement. If elderly and sick patient care is inadequate. Patients aren't checked on in timely manner, nurses at night did not always give medicine, beds were not changed when soiled, patients not given regular baths (had to ask over and over). Water was not replenished in patient's room throughout the day. In experienced nursing staff.

Lakeridge Nursing and Rehabilitation Lubbock, Texas 79424

They left my Dad sitting in his room where he couldn't reach the call button for almost an hour. If I hadn't called, they wouldn't have even known he was back from a treatment. The also wouldn't respond to his call button for 45min to 1 hr when he needed a bed pan and then complained he had soiled the bed. Many times I couldn't speak to him because they either didn't answer the phone or said the phones were broken or just lied and said they checked with the nurse and he was sleeping. How can then know to check when I just called? When I insisted to speak with him, - he was awake. I have the impression that they just don't care!

Heritage Oaks Nursing and Rehabilitation Center Lubbock, Texas 79413

Our mother was admitted to Heritage Oaks a month before her death of Alzheimer's Disease. The staff at HO treated her very well, and respectfully, and we were very pleased with the way they treated her. They are quite firm about making sure you can pay, but it's worth it. Recommended.

Lubbock Hospitality Nursing and Rehabilitation Cen Lubbock, Texas 79414

Most of the nursing staff are very helpfully and careing to the Patients!

The nursing home has went threw some renovations, and all the rooms look very nice.

They have activities every day, and they even have the very own hair salon, not free, but not expensive!

And the food, well let's just say it looks so good I eat it!!! LOL

Heritage Oaks Nursing and Rehabilitation Center Lubbock, Texas 79413

Best place to take your loved one!