| 5 Star | 5 ratings | |
|---|---|---|
| 4 Star | 1 ratings | |
| 3 Star | 0 ratings | |
| 2 Star | 2 ratings | |
| 1 Star | 9 ratings |
Grove at the Lake,The Zion, Illinois 60099
I like that when I ask a question I get an answer immediately. Whenever my husband comes to visit me during meal times, they always offer him a tray. The food is great, there is an abundance of fruit and salads that are offered.
Grove at the Lake,The Zion, Illinois 60099
If I could give this facility zero stars, I absolutely would! This place is horrible, and I'm completely unsure of how it is still operating! The staff is very scarce and doesn't respond when the call button is pressed. We had a few incidents about which we hoped to speak with an administrator in an amicable manner, but the response we received from her was rude, uncaring, and unprofessional. Several times when I walked in unannounced, I found my mom sleeping in feces and urine.
We have also spoken with other residents' families and their experiences have not been favorable either. Other families also spoke of abuse and neglect, which I can believe, given the rumors. Please do your research (there are plenty of articles online regarding incidents that have occurred here) before deciding on making this place your loved one’s home.
I'm glad we chose to move my mom from this place to another, but wish we had known about how unclean and unsafe the environment is, how rude the staff is, and what nonsense goes on here earlier.
Grove at the Lake,The Zion, Illinois 60099
THIS PLACE NEEDS TO BE SHUT DOWN! STAFF VERY RUDE AND DISRESPECTFUL. EXPLAINS A WHOLE LOT OF WHAT IS BEING HEARD IN THE MEDIA ABOUT ABUSE, NO ONE IS QUALIFIED TO WORK THERE.
Grove at the Lake,The Zion, Illinois 60099
I have researched nursing homes for years and the goal of care in a nursing home is to help individuals meet their daily physical, medical, social, and psychological needs. Grove at the Lake does all this for my father and then some.
Grove at the Lake,The Zion, Illinois 60099
Someone switchedbmy dads cupbof water for a cup of liquid clear soap.he has had a stroke and during rehab which is rare and neglected, my dad crying for help was ignored and fell on the floot hitting his head and back. I will write more later, my phone is acting up and there is so much more.
Grove at the Lake,The Zion, Illinois 60099
While my loved one was in The Grove at the Lake, I watched not only the care my loved one received, but the care of other residents. I noticed that the residents were placed in wheelchairs and placed in the hallway and some allowed to scream and cry without any attention given to them, or placed in their beds in the middle of the day. There is a hispanic nurse who is VERY disrepectful to the CNA'S and barks out orders that she could very well do herself. Very rude Director of Nursing, who is also hispanic, and will stand and argue with you if you disagree with one of her decisions she has made for your loved one.
The CNA's are excellent, OVERWORKED, UNDERSTAFFED, and this is due to a few of the Nurses who think they are above wiping a dirty bottom or helping a resident get to the washroom to avoid this happening.
My Mother was moved into a room with a woman who could not speak English and incessantly screamed the same words over and over…needless to say, My Mother went without rest the night she was in the room with her, when I found out about it I went to the Director of Nursing and told her my Mother had to be moved, (she had 2 days left to be released) and her response to me was an argument.
As long as the present Director of Nursing is in control, and the administrator continues to give her control, I would avoid this place like the plague. My advice to the WONDERFUL CNA's at The Grove at the Lake is get a better job in a better place where you are appreciated for your hard work.
Grove at the Lake,The Zion, Illinois 60099
Patient not able to move has food left on a tray 2 feet away from her. No one came in to move the food to her or help her eat. She rang for a nurse for pain medication. She in extreme pain. no one answered her call. Visitor rang for nurse but no assistance. Had to go out and complain that it was over 40 minutes and no reply to patient. Only after getting angry and complaining did a nurse come in. I don't know where these rating come from but this place should get a 0 rating. Uncaring staff. Patients sit strapped to wheel chairs in the hall all day crying , screaming and are just ignored. This place has so many defiiencies. Too many to mention in one comment. Our loved one is being moved out of this place. Make sure you visit and observe what is going on here before admitting your loved one to this place.
Grove at the Lake,The Zion, Illinois 60099
very poor, would give 0 stars. the state is always here checking on complaints. there are safety issues, thefts of resident property, food issues. you get showers maybe once a week if lucky, bedding changes once every 2 weeks, again, if lucky. administration has fired some really great people and keep the idiots. nothing is being done about anything.
Grove at the Lake,The Zion, Illinois 60099
I am grateful my Mom is there. The staff and Administration is wonderful. Nurses and Aides are very kind and respectful. If she can note at home I am grateful she is there. It is clean and odor free.
A grateful Daughter
Grove at the Lake,The Zion, Illinois 60099
Good care, exceptional doctor (the medical director of the facility).