User Submitted Reviews

University Crossing Jacksonville, Florida 32216

DO NOT SEND A LOVED ONE TO THIS FACILITY!! It looks beautiful and was highly recommended so we chose this for the next step of my mother's post stroke rehab. After spending a month at the Brooks Hospital rehab, my mother was talking and starting to walk, happy and making progress. After two weeks at university crossing, she had regressed to barely walking, not participating and altogether confusion. Turns out she had an undiagnosed UTI that they had tested her for and lost the results and was also severely dehydrated. After falling out of bed, she was sent to the ER because she hit her head but was admitted for severe dehydration. They asked us to pay 300 a night to reserve her bed so she can come back. We said NO WAY! After four days of quality care in the hospital she was walking, talking and positive. She is on to another facility that can only be 1000 times better than this facility.

Cross Care Center Jacksonville, Florida 32244

A scary facility for the older population. Dirty, dusty, poor level of care, no supplies for the basic necessities and overutilization of Medicare

Woodland Grove Health & Rehabilitation Center Jacksonville, Florida 32216

Food not good. Nurses are poorly trained. Rehabilitation theperay is non existent! Speech therapy non existent! You can do it better. !!

Consulate Health Care of Jacksonville Jacksonville, Florida 32216

OMG. HORRIBLE facility. Completely messed up my father's meds that his life depended on. Put me on hold for over an hour TWICE waiting to talk to his "nurse." If you have a loved one that needs care PLEASE DO NOT SEND to Consulate.

Fouraker Hills Rehab and Nursing Center Jacksonville, Florida 32221

Upon just about all my visits I am not happy, most of all my visit I find staff shortage and the patients sitting around not being involved in any kind of activity just pushed up against the wall in front of the nursing station. Medicare pay for quality care and they are not getting it. The staff even complain that they don't have enough time to give them proper care and it is well noticed that they are not getting the care they need. Telling the superiors does no good, all they do is grab a tablet and put God knows what on it because nothing changes.

Jacksonville Nursing and Rehab Center Jacksonville, Florida 32218

Some of the cnas and nurses are rude not only to other staff members but to the residents. This facility has roaches that are rampant in the residents rooms. Very disgusting and the linen area doesn't have the proper amount of linen. Patients sleep on sheets that doesn't fit the bed most have holes in them. This facility is ridiculous especially the nurses and a few of the cnas.

Lanier Terrace Jacksonville, Florida 32226

My husband has been a resident here for approximately four months. The care he receives is very good. The nurses are compassionate and attentive and they treat family members really well. I cannot say enough about the administration. Once in a while I have a criticism and they tend to it quickly and the incident never occurs again. Please consider this immaculate, modern facility for your loved one. I know I sleep better nights knowing my husband gets the best care he can possibly receive. You CAN trust the facility and the staff!

Avante Villa at Jacksonville Beach Inc Jacksonville Beach, Florida 32250

Low staffing levels and constant management turnover. Not the cleanest place either.

Bartram Crossing Jacksonville, Florida 32258

Bertram crossing is not a great place to work their under staff, and a lot of back stabbing and harassment go on between staff. management can care less about their employers. it's very clickish there. so be careful who you talk you may get fired just because they font like you

First Coast Health & Rehabilitation Center Jacksonville, Florida 32211

I would have given no stars but required to put one. DO NOT LET YOUR LOVED ONES GO TO THIS FACILITY. THEY KILLED MY LOVED ONE BECAUSE OF THEIR NEGLECT.

Heartland Health Care Center of South Jacksonville Jacksonville, Florida 32216

: This nursing home is the worst. My mother went in knowing who I was and who she was. she was to get full body rehab and since day one I have been on the phone complaining to someone. On 3/4/2015 i asked her nurse Sam and kutchi to get my mom a walker so she can get up to go to the bathroom. .. they didnt. My mom fell twice once on 3/9/2015 and hit her head on the bathroom wall and again on 3/12/2015 causing her to go to the hospital. She should have went the first time like I asked. Now my mother as 3 spots in her brain that is bleeding and she is in ICU/ critical care.. as the previous person said they just stand around and do nothing. it was reported to me that my mom rang the bell to go and they didn't get to her on time so she tried. .. i have pictures of my mom before she went in there to now she looks dead… they tried to kill my mom. Do not trust this place with your loved one

Harts Harbor Health Care Center Jacksonville, Florida 32218

Building looks dirty. Housekeeping staff not trained or don't care.two housekeepers attempting to clean three wings on weekends .that like 45 rooms each . that can't be done properly. No supervision of housekeeping and laundry on weekends.

Residents clothes don't get washed on weekends and there is a shortage of linen.

Clothes are continuous posted because they are not marked properly with the residents name and there is no system to mark them

The housekeeping department is lost and the building is dirty and supplies like toilet paper ,paper towels and even soap is always in short supply

Regents Park of Jacksonville Jacksonville, Florida 32256

I have had an older sister at Regents on more than one occaision. Some of the reviews from 2011-2012 may have been accurate. But since then there has been a number of improvements at Regents. The facility has had a complete makeover; new flooring, paint and new roof throughout. Nice looking and clean. There seems to have been an upgrade in the staffing levels as there are RN's and CNA's available all the time. My sister had a leg amputated at 78 and has been receiving Physical Therapy and Occupational Therapy six days a week to learn how to walk on her new prosthesis in hopes of returning to her assisted living arrangement at Deerwood Place next door. The therapist's are compassionate and experienced.

I am sure you can find horror stories at any nursing facility, they are not hospitals. We too experienced a fall in the middle of the night. My sister fell and struck her head on a piece of her furniture and bled profusely, she used the call button to get assistance. The nurse on duty called me at 3:00 AM to tell me ehat happened and that they were transporting her to the hospital by private ambulance for a few stitches and that was what was done. I find Regents to be an acceptable and modern facility and have reccommended it to friends.

Fouraker Hills Rehab and Nursing Center Jacksonville, Florida 32221

If I could there would not be a rating for the center. The only reason the one star is because the website requires a rating. Most of the CNAs and nurses don't care about the residents. The facility for the most part is out of main supplies. How can you be out of the main items every residents need everyday? The billing is wrong very often and you must correct them. I was very displeased with this center.

The rehab side of the center everyone there take excellent care of the patients but the long term side is a mess and the total opposite of rehab. Even the appears different. Again very displeased with the center.

Summer Brook Health Care Center Jacksonville, Florida 32209

Summer Brook is great place to place your love ones. My dad was there, and they gave him the best of care. The staff was kind and attended to dads needs. I will be forever grateful.

Woodland Grove Health & Rehabilitation Center Jacksonville, Florida 32216

My mother was admitted to this facility for rehab after her surgery and they were not following the doctors orders in terms of number of theraphy sessions per day, they weren't bringing her ice as the doctor ordered, they weren't elevating her leg and she only got one bath per week, when the doctor said it should be three times/week. Also, the phone system often didn't work and they were leaving her on her own to try to make it to the toilet, when she was just three days from the surgery.

I'm giving them two stars, instead of 1, or zero, because when we requested the assistance, she got it. My mom also thought the therapists were nice and she seemed to enjoy some activities made available to her. So, as long as you can stay on them to properly assist you, you will fare OK. My Mom's doctor said that he will not be recommending this facility to his patients anymore, based on my Mom's answers to his questions.

Cathedral Gerontology Center, Inc Jacksonville, Florida 32202

Great facility. Great staff. Awesome therapy.

Consulate Health Care of Jacksonville Jacksonville, Florida 32216

My loved one was very happy there. The staff was very attentive and always full of jokes and smiles. I will defently visit them again if my mom needs more rehab. Also we go back frequently to visit the staff and some of the residents, which I may add alot of the staff have worked there for years. Also the case manager Jessica that handled all my mothers insurance was very helpful and delightful joy… she was always available even after hours for those of us that might have to work and dont get off until after 5pm and everytime I called she always returned my call or was there to answer at that time. The night CNA Prissy is grrreeeattttt… She always is helpful and always pleasant with a smile… They just dont seem to get the credit they deserve…

Thanks Consulate and staff for being there in our time of need

Lakeside Nursing and Rehabilitation Center Jacksonville, Florida 32218

My mother was there for a short time and i moved her to another home after seeing their conditions. Food was not good and the cleanliness was not where it needed to be.

Jacksonville Nursing and Rehab Center Jacksonville, Florida 32218

Nice clean home. Therapy staff was wonderful!

Jacksonville Nursing and Rehab Center Jacksonville, Florida 32218

My Dad went there and could not walk after being in the hospital for two weeks. he was back on his feet in two days and got stronger every day. The therapist worked with him and he was able to come home three weeks later. Very pleased.

Lakeside Nursing and Rehabilitation Center Jacksonville, Florida 32218

All business, little care…..

Jacksonville Nursing and Rehab Center Jacksonville, Florida 32218

I was very happy with the care that they gave my Aunt. She was there for a short while after being in the hospital.

University Crossing Jacksonville, Florida 32216

Staff looted the body of a deceased patient and stole jewelry and articles of clothing. Poor record keeping and falsification of records such as skin checks.

Heartland Health Care Center Jacksonville Jacksonville, Florida 32221

My Mother passed away while under their care. She really needed to be transferred to a hospital, but the nursing staff ignored all signs of her condition. I believe my Mother asked for help on the morning of her passing and the nurses never came. She was doing well and then she developed c-diff, no urine passing bedsores etc…and so much more while under their care. I cannot stnad that place and hold all of them responsible for my Mother's death.