User Submitted Reviews

Kemp Care Center Kemp, Texas 75143

I had to give a rating of one because a zero rating, which is what I wanted to give, was unavailable. Although there are a few good members of the nursing staff, I know some personally, there is an overall absence of communication between departments. My family member's physician orders went unfollowed for several days. Medication belonging to other patients were nearly dispensed to my family member. Fortunately, my family member knew not to take this medication. Medication brought from home was lost and never found. Meals were delivered cold two hours after there normal time. The social worker, Candy, was very blunt and rude not only to me but also to my family member. Perhaps she is overworked as she complained about that to me during one of our encounters. I found that complaining to a resident family member rather inappropriate and unprofessional. While the administrator, Clark, has a likeable personality, I found him to not be as concerned with correcting a problem unless threatened with a call to the Department of Aging & Disability. Once I was in the process of calling them, did he rectify the situation that had been ongoing for 9 days. Calls on my part to the facility did nothing and only during my second physical visit did this happen. This facility reminds me of a beautiful apple on the outside but rotten to the core on the inside. Overall, I wouldn't put my worse enemy into this facility.

Kemp Care Center Kemp, Texas 75143

This is a slightly above average care center. With 5 years experience of their care of my mother, I'd say that most of the time they are responsive to her needs. Because they have dementia patients, there is a theft problem and they do not always hire quality aides. The good ones make up for the indifferent ones most of the time. The new facility is spectacular, clean and comfortable. The move, the day before Thanksgiving, was fairly well done but the planning was inadequate. Building inspections were going on that day and people waited for many hours. Those things should have been verified before the move was confirmed. Overall this company does an adequate job most of the time, a poor job sometimes and a great job sometimes.

Kemp Care Center Kemp, Texas 75143

Kemp Care Center has been making strides. The new facility will be open soon, including new CNAs, RNAs and I'm sure a new DNA. As of now the place is small but very homey like. Almost every bed is occupied but with the facility being so small the residence have been able to learn their neighbors and the activity director is able to hv a different nurse help with games, which allows them to know the staff. Most staff members are as sweet as they can be.