2 Star User Review
I am extremely pleased with the treatment my husband received while staying in the rehab portion of The Heights on Huebner. He was taken by ambulance on 1/5/15 at about 4:00 pm to his room . When I arrived, I was told he was in a different room. It was confusing when my husband was not in the designated room. But in about 1 minute, the staff did move him in to the correct room. The rooms were very pleasant and roomy enough to not feel crowded with two occupants. His roommate was very pleasant and courteous.
Throughout his entire stay the nursing staff, physical and occupational therapy staff, and maintenance/custodian staff were very pleasant. They were all compassionate, sensitive to my husband's needs, courteous, and it seemed, always in a good mood. My husband was kept on a consistent schedule. He had daily therapy which lasted 2 hours in the morning and 1 hour in the afternoon. He was encouraged to move about the facility whenever he wanted to get out of his room. First in a wheelchair because he was unable to stand on his own. But within 2 weeks, he had progressed to walking with a walker, then a cane. By the 3rd week, he and I were taking walks up and down the hallways and outside the building, as weather permitted. His improvement was readily noticeable. There were had daily activities which he could participate in if he so desired.
Of course, the world being as it is, there were some negatives. The medication schedule was confusing and sometimes incorrect in the beginning. The nursing staff and/or doctors started giving medication as prescribed by the hospital, which was not what my husband had previously been taking for over 6 years. They continued with this schedule until we left . I was required to bring in medication that they could not provide at the necessary dosage. When we left the rehab, all medication was returned after a very thorough review of what was still available and what had been given during his stay and an indepth discussion of what was discontinued and why.
Another negative was not having ready access to the doctor on staff. A new medical director was hired but had not started her rotation at this facility. When he left the hospital, I was not given any information on his condition nor any information of the medication he was taking. I had informed the hospital of all his medicine types and dosage, but what he was getting in the rehab was much more and of a different type. Very confusing. I was told by the hospital that all the information I desired was given to the rehab center and that they would explain everything to me. It took 3 days before a doctor made any effort to visit with me and explain my husbands condition and medication schedule. She was very thorough and did help relieve some of my fears, but it was very frightening not knowing his current condition and/or current medication dosages.
One other problem issue concerned updates to my husband's condition, what processes he would complete and ongoing activity . They admin staff had two meetings with my husband without my knowledge or attendance. I had explained that I needed to be in all meetings because my husband had a traumatic brain injury 3 years ago and had no short term memory or ability to readily understand information given to him concerning his health. Even determining when he was to be released was an ongoing question in my mind. It wasn't until 2 days before he actually left that a definite date was given to me by the Social Worker. This left me unsure on what was my husbands true status on his gaining mobility and function. I had to be the one to keep asking rather than the a staff member coming to me to let me know exactly how he was measuring up to his abilities and functions. With so many patients and residents, I can understand the slowness in giving me this information, but it was disappointing that they did not have a set program for this informational exchange.
Even dealing the these negatives, overall I highly recommend this facility. The nursing staff and therapy staff are above average in all their work ethic. They are friendly, courteous and always ready to help.