Review of The Heights on Huebner

2 Star User Review

As previously stated by another review, the outside appearance is good and initial presentation sounds promising, but the facility is understaffed, throughout. You know the facility is understaffed when the RNs/LVNs are working in the dining room, assisting in serving residents during the meals. The CNA's are so overworked; they do not have the time to assist residents adequately, their immediate supervisors should be on the floor, hands-on, assisting the CNAs and acquainting themselves with the residents. Nursing staff is also lacking and are unable to meet each resident's needs, they do not make adequate rounds to check on the bed-bound residents. The nurses normally stand in front of their computer, possibly too much computer-work is required..? Numerous times, I've had to point out my Mother's need for serious medical attention; otherwise it would have been undetected. Many bed-bound residents are seldom moved from same position; they are left to sleep straight through, from one mealtime to the next, without being given a drink of water or their diaper changed. Many residents complain about the food and will not eat. I have noticed full plates are tossed out because the residents are unable to eat due to most wearing dentures or not having teeth; this is wasteful. The facility claims to provide in-between meal snacks, I have never seen any offered to my Mother or her roommate; these residents have to wait until the next meal is served or until the following day for breakfast, which makes it very difficult for the high amount of diabetic residents. Also, the activities provided are not varied, there's too much bingo or horse racing; it is possible that these are the only mind-stimulating activities provided. The activity director must become more creative or is in need of training so residents do not fall asleep. Religious services are not provided to accommodate various denominations. During my visits, I have not seen any church choir groups visit, something the elderly enjoy (suggestion); they love to hear gospel hymns and the only music I've heard is Elvis or Country. This facility is fairly new and will quickly decline should the same procedures remain in place. I have noticed that the staff will go overboard when the State comes in for their annual inspection. Their attitude is so obvious, I am sure the State can see beyond the deceit. We are presently looking for another facility where residents are treated as aging elderly with special medical concerns and not ignored or just routinely taken care of, as part of the business or way to make a living..