User Submitted Reviews

Nhc Place at Cool Springs Franklin, Tennessee 37067

This place is ridiculously expensive for the care it renders, or should I say does not render. Assisted living might be fine, orthopedic PT is fine, but don't put someone here who is a stroke patient. Look carefully during the day when you visit. You will see a thick film of dust on all surfaces, hazardous waste material lying on the floors, baths not cleaned and patients who are left to lie in their own filth. They run a new batch of Techs through every couple of months, and no one supervises them. As long as the nurses don't have to do the grunt work, they don't care. So you might get a good tech one day and someone who is not real bright the next day or someone who just doesn't care. There is no check off list for the techs to follow so they don't know who needs what when it comes to special care. Stroke patients can't get things tech place just out of their reach. They can't go to the bathroom on their own. They are as helpless as little babies, but the poor darlings are treated like second class citizens here. Most of them have some dementia going on so they can't really tattle on the Techs. They are banged around, bruised, left to fall, left with wet hair after a shower , food and water placed out of their reach. Orders are not carried out. No one supervises the tech or performs a quality check to make sure they are doing their jobs properly. It is not their fault they are not trained. Do not be fooled by carpets on the floor (who thinks that is a good idea for people who pee on them?), the nice furniture, dinning room and hotel like atmosphere they try hard to deceive you into thinking it is a quality, caring place. They lack procedures, nurses with experience, and people who actually care about these helpless little men and ladies whose children and spouses are unable to care for them at home. Find another place.

Nhc Place at Cool Springs Franklin, Tennessee 37067

My mother has been a resident of the health care side and the assisted living, where she currently resides. She has received excellent care from caring nurses and the CNA's are wonderful. It is a beautiful facility also, and the staff has gone above and beyond to help my mother feel at home. I have no worries now that my mother is at NHC, and it has been a blessing to her in many ways. The food is very good, which is important to my mother! Our family could not be more pleased with NHC of Cool Springs.

Grace Healthcare of Franklin Franklin, Tennessee 37064

My mother-in-law and my mom have been residents for rehab services. The physical therapy staff, nursing staff, cna's, and food services have been wonderful. There might be fancier places but none could be nicer and as efficient!

Grace Healthcare of Franklin Franklin, Tennessee 37064

This has been the best place I could have ever wished for to take care of my mother in her last years. The people are great and really care about their patients. It is not the best looking place in the world but it is clean and our loved ones are well taken care of so what else would you want?