The average user rating for nursing homes in Tennessee is 3.2 out of 5 stars based on 584 ratings.
|5 Star||231 ratings|
|4 Star||42 ratings|
|3 Star||37 ratings|
|2 Star||48 ratings|
|1 Star||226 ratings|
My dad was at this facility and we were amazed at the level of care and compassion that he received from all staff. When he was able to go home, he had a set back and was eager to return to this facility. Although he was placed on a different unit, he still received 5-star care from both nursing and rehab. The food was well-prepared and very appetizing. I purchased several meals myself. He was always invited to attend the many activities that they offered. The building was beautiful, clean and smelled good. I would definitely recommend this facility!
no smells, staffed very well and friendly people!
My mom was at this location. I could have not ask for a better experience. Staff was kind and compassionate. The nursing staff was very professional and always willing to help. Therapy was just what I hoped for. Thank you for caring for my mom.
I love and respect nurses and know what a difficult job they have. This being said, your nursing staff has been teetering on the side of absolute negligence. Yesterday, my father was left shut in his room during a fire drill. Thank God it was a drill, right? Last night at 9pm, my dad started ringing for a nurse to get him in a clean diaper for the night. Do you know that he wasn’t helped until 11am TODAY by his physical therapist? She had to cancel physical therapy so she could do the job that should have been done the night before? You should all be ashamed. He is a human being!
The facility is certainly beautiful but the care level is spotty at best. I have spent one week here after undergoing surgery for a colostomy. I've received no training on how to care for my ostomy after discharge, and I'm leaving tomorrow. The food is generally well-prepared and tasty, but the kitchen staff can't seem to honor likes and dislikes and special requests, even when written on menus by their own hierarchy. They also seem to use no common sense concerning nutrition when it conflicts with personal preferences. If you are considering placing a loved one in this facility, I would ensure that a family member or friends visits frequently to run interference.
I was recently there for two months (July, August 2017) while recovering from a broken leg. My experience was excellent. All the staff were good, cheerful and helpful. My therapy (PT & OT) went very well. The sessions were a pleasure due to the bright spirits and expertise of the staff. I was a member of the clean plate club. I liked the food, some others did not. The place is very clean and smells nice. Housekeeping came through and cleaned the room every day. I did detect some short staffing with the Nurses and CNAs at times. Everyone worked very hard to be sure we were taken care of. I would definitely use it again if the need arose.
My mother has been at this facility for over three years. They have an ongoing staff shortage which results in many issues for residents like my mother. There are many weeks when she goes without her scheduled bath. At times the staff will actually lie about her having a bath when her underwear has not been change from the previous day. She has developed nail fungus because they do not clean her hands after meals. In general, patient hiegine is not a priority.
This facility is one of the best I have been in. Beautiful facility and the staff are very friendly. They were wonderful to my family member. I will be recommending this facility to others. Thank you for your commitment to your patients.
This facility is absolutely horrible. They have no business caring for elderly. Please do not take your parent or loved one to this facility. Do not be fooled, just because its new makes absolutely no difference. Patients are not safe here. The biggest mistake I ever made was taking my dad here. Be warned.
Harriman Care and Rehab,
I can't believe my mom was a resident at this place for 2 plus years, she passed away on Christmas night. We have her services on Thursday the 29th of December. You would think that at least the Chaplain or one of the head people of the this place would have came and showed their respects. Well guess what that didn't happen. My mom was just a paycheck to this place!!!!! I seen many times her press that button for someone come help her and oh we will as soon as trays come out, I'm calling BS. I timed one time over an hour and trays still hadn't come out, so guess what my sister did your alls job like she most times, she shouldn't have, because she didn't get the pay you all earned for those times she was doing your JOB!!!!! And as far as one nurse saying if mom was eating f'ing crap, guess what I've seen the crap your cafeteria serves. Lets not leave out the CNA going and tell someone how a resident is doing!!!!! Isn't that against HIPPA law!!!! Also when is it okay for a CNA to hand out meds!!!!! I'm glad my mom didn't pass away at this place. Don't get me wrong some nurses and CNA's are really good at what they do, some not so much and shouldn't be in this field of work!!!! My sister shouldn't have been the one doing YOUR alls job!!!!! PERIOD!!!!! Also when is okay for a Nurse to give meds to a resident when those meds where supposed to be stopped. Also at one time while my mom was there, she was given someone else meds. How the hell does this place deserve a 5 star rating? Should be shut down. Why is it allowed to a nurse to give a resident someone else meds and the nurse still be working here?
My mother is a patient at Christian Care and I couldn't be happier. They aren't perfect but the staff I have met is great. The nurses are good at what they do and the therapists are fantastic. This is a brand new facility and they are still working out some of the kinks, especially with their CNA staffing, but I have been in some other facilities like this and I can tell you that this facility is the best I've ever been in. Highly recommend.
This place is a dump! My mother was there for less than twenty four hours and we pulled her out. Completely understaffed, call lights going off and no one responding, dirty utensils, cold food, I could go on and on. I feel so sorry for the residents stuck in this place. I'm also a CNA and I have never seen anything as bad. Do NOT place your loved ones here.
If you really want the best care for your love one, please do your homework. I am trying really hard to be fair here and I must give a shout out to the floor RN, PT/OT/Speech; they were kind/professional and human, which is the very least of our expectations when my brother stayed there.l
Our issues and expectations that were not met came from the difference in what was told us at the tour to the information in the signing Pak; but we got passed that. What we were unable to get passed was the following and not all inclusive: nurse practionist came in to review all medications, she changed things that in her opinion needed changed;, however, non of that got implements. A CNA was rude and degrading to him until we stepped in and banned her from the room. CNAs yelled up and down the hall day and night. We asked for something to help with his anxiety, that took 5 days. Dietician came in to discuss his swallowing issues. My brother was unable to articulate and asked me to step in (I am also his representative). She yelled, "I have to hear it from him", From Day 2 after admission, RN Medicare came in to announce to a very sick man, "If you are not better in 15 days, we will look at other options for you. This caused much distress.CNAs didn't hesitate to tell you they were understaffed and staffed thru a temp service. In general, with the exceptions I listed above, Christian Care is unequipped and uninterested to handle anything other than the most general nursing duties. We were blessed to move him to another facility within a week.
Night/weekend staff is terrible!!
Everyone I came in contact with was very gentle and genuinely concerned with my care. Everyone was friendly and helpful. I would recommend Westmoreland to anyone!
The facilities are beautifully impressive. For the most part the staff is caring and accommodating. The rehab staff is phenomenal. The downside is my parent was there for rehab and was virtually immobile. When the call button was used, employees would pass the room and not acknowledge them or their needs. The parent would be left with wet or soiled diapers without assistance. Sometimes left in the wheelchair for hours. The side dishes are good but the meats are too tough to chew.
Facilities are lovely but service and levels of care are terrible. We felt as if we were sold a "pig in a poke". Plenty of promises to get you to use facility but no follow through. Father in Law was here for 2 weeks for rehab after surgery. Took several days for therapy to begin. Very poor communication between departments. Staff does poor job conveying information to patients as well. Patient had health concern and pushed call button. Took an hour to get response. Met with staff to express concerns. They didn't really seem to care and didn't even take notes. Food service is terrible. Quality of food is terrible. If you care for your loved ones do not bring them here. CANNOT RECOMMEND.
Terrible terrible place.
The staff is very rude the upper manager and staff in the office are rude also. If you push the "Call Light" don't be in a hurry because it will take the stuff at least a hour to respond and help you . I've seen the staff sit behind the desk idk how many times and fix each other's hair and say very rude things to the patient's. I would not put my dog at this place. I've been talked to like a dog by both upper office employees like the dark haired woman at the front door and the Nurses. This place is dirty never cleaned it's sad .
The worse unorganized establishment I have encountered.
This nursing home is not a good place for the elderly, when u ask the staff for something, they act like it is too much trouble, they are short staffed to be able to take care of the patients they have, they have very bad communication with the family.
The care is terrible. It is like stepping back into the 1960's. Everyone is heavily medicated . The "activities" program is geared toward baby's. Go there to die not rehab. The motto is go in walking and leave feet first. It is run by a nurse so you will be over medicatd and forgotten.
Worst place to be…..
We took my mom here about a month ago and we were pleased at the care she received. The head nurse on that particular hall and her staff were excellent in taking care of my mom and monitoring her health. They were friendly to our family and very kind to my mom. The physical therapy and occupational therapy were exceptional! My mom has regained most of her strength from having them work with her. I know that each individual hall is different so I cannot say how the other halls are. I only know that the hall my mother was on was wonderful as far as care. We were very pleased to have our mom there with such compassionate people. The only thing that might need a bit of work is the food. It was not as good as it could have been.