2 Star User Review
I give Heartland 2 out of 5 ONLY because of the caring staff. This includes everyone who took care of my mother, except the Wound Team. This team consisted of 3 incompetent women who continually prodded, probed, and took pictures, but then did nothing. They made suggestions, asked for information, but did nothing. Due to this my mother lost one of her toes!!!! We moved her to Sycamore Glen, a fantastic place!
I agree with a previous post, this facility is obviously a for profit organization. The place is in dire need of a facelift. The ventilation needs work, new carpet/flooring, a coat of paint, and 3 to a room is really tight. Especially if family is there. They are grossly understaffed; I really feel for them. But in this economy they need their jobs, and work hard to keep them. The worst part is the food and management of it. Not the direct food service staff, but the funding and rules around it. I had to supply my mother with fresh fruit as they would constantly run out.
This facility is another one that suffers due to corporate rules and regulations. I wish these men and women in suits would have to see their own loved ones live in this terrible environment. I commend the staff for doing the best with what they have, but regret that I would never recommend anyone place a loved one at Heartland of Beavercreek.