My parent was sent to the Riverside Residence at w. 87th st. in Manhattan for rehabilitation. The staff routinely ignored my parent, refused to clean the bathroom, which reeked of urine and feces. My parent was denied medical care, denied…
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My friend is a long term resident of the facility and her care has been exceptional. In her own words- 'I was almost dead when I came into Kateri. Now look at me, I'm doing great!.' she attends church on a regular basis and enjoys a very good…
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Building needs some upgrade but the care was very good and the staff were friendly and helped whenever we needed.
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My dad was a resident. During his stay he was treated very well by all. The rehab staff was able to get my dad walking and he came home! We never thought this would happen. God Bless Kateri.…
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Miserable experience for my loved one. The case manager responsible for submitting documentation to our insurance company (which was required every two weeks or so) seemed to resent having to do it. When we told her that the insurance company…
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Very Poor - grossly understaffed. Instead of handling complaints head-on and with a view of impartiality, Kateri's upper management are very defensive and protective of themselves as opposed to putting the patient's care and livelihood first…
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Grossly understaffed. This caused uncleanliness, massive negligence by doctors and staff, elder abuse, medications prescribed and procedures done without consent, and in our case, an untimely death.
Do not put your loved ones in this faci…
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