I have to say that the best part of the crossings is there physical and occupational therapy department. They are an outstanding group of people. The nursing staff and the aides are a whole different story, for the most part the nurses are good but there are a few that are very rude and verbally abusive. There is a nurse who loves to make fun of the residents who really can't communicate with people to tell them what is going on. They usually have dementia pretty bad he will mock them out, get in there face and repeat what they are saying over and over again. It really made me sick to see that people could treat people that way, I said something to this person and he thought it was funny. I went to the higher ups and nothing was done about this situation. The following day he was still laughing about the same person he made of the day before and then continued the day mocking out more residents. This is not the care that our family members should be treated. Then you have these aides they are to busy to take care of the residents because they are either on their cell phones, taking multiple smoke breaks, in rooms with their fellow co-workers some have been caught fooling around with each other or even doing the deed, and management does nothing to them. I have tried to turn these people in for what I see and management ends up doing nothing but telling the people that I turned in and the in turn they retailiate on me. There is so much more that I could go on about. All I have to say think twice before sending your loved ones here.