This business office is responsible for billing for both this and the Norwich facility. Their billing is ridiculous. There is no detail provided to indicate why they are sending a bill. The dates listed are utter nonsense and methods of determining what is or is not covered is indiscernible. In short, I've received better prepared invoices from my corner tailor.
To further improve matters, my phone calls are routed to answering machines. The unprofessional and non-transparent billing alone may result in our removing our loved one from the Norwich facility.