It is extremely difficult to imagine how on earth they obtained a 5 star Medicare rating, unless those stars come with a price! I am a family member of one of their sub-acute "rehabilitation" residents.
The place doesn't smell disgusting and the the residents appear clean and unsoiled--if that is the only requirement for nursing homes, then I can understand their 5 star rating. Outside of the above "attributes" that center should be rated one star. Their staff are poorly trained, the supervisors are completely unable to coordinate staff schedules to meet the needs of the residents, and the so called "rehabilitation" part of the center is laughable at best. It is clear they know nothing about the complexities or needs of stroke survivors, the have no knowledge of people who suffered debilitating neurological events, and therefore, are completely unprepared to care for and rehabilitate this particular population.
Residents in the short-term "sub-acute rehabilitation" section of the center are treated exactly the same as the long term residents of the nursing home. There is no focus on rehabilitation, and the infrequent one hour rehabilitation sessions they do receive is sub-par and noneffective.
The rest of the day, those in the "rehabilitation" section are left to flail on their own, alone in their rooms, with absolutely no staff supervision or stimulation.
There is also no effort to help or educate the families of the "sub-acute rehabilitation" section on how to best help their loved ones regain the abilities they might have lost due to stroke or other neurological events.
I am convinced their sole purpose is to gain a profit off the health insurance of the most vulnerable members of our population. As long as they don't smell and the residents are kept clean, they think they've done their job. They have no business being in the sub-acute business.