Heartland Health Care Center-Oakland Troy, Michigan 48085
Be very careful of their business practices. We asked multiple times to be notified if insurance was no longer covering. I asked each week during my husband's stay. The billing manager assured me we would be notified. When I was presented with a HUGE bill for $4,480 of uncovered charges, we were told that the case manager was no longer working there, the physical therapists had also left, and the Business Manager told me to be grateful and pay because everyone else did because the care was so good. Repeated letters and appeals to corporate went unanswered. This was deceptive, unethical and fraudulent in my opinion. And it did not bother the Business Manager or the Facility Manager one bit to threaten us repeatedly with collection. In the end, I paid. And a year later, am still bitter enough to warn others via this review. $4,000 is a huge amount of money to us while we live on Social Security. I truly feel this is a common practice based on my discussions with other members of my church. Sorry to share this unhappy truth of how we were expected to pay for their failure to submit timely billing, failure to disclose the lack of approval renewal, and failure to keep on top of insurance status due to their staff turnover.