I find it extremely difficult to believe that you are giving this incredible place one star. I have family in here, and have seen the tremendous care that is given to each resident. People are treated with Dignity and Respect. Having inlaws in places which you have given 5 stars to, and being a volunteer, I have witnessed severe verbal abuse to residents that you rate 5 stars. Needless to say they were immediately removed.
Bourne Manor is a very special place, where I have seen residents treated as human beings with dignity. Never an odor, or residents left untreated. The professionalism of the staff, the manor in which my loved ones, and myself as sole caregiver, who walks in unannounced at all times is 100%. This is very bad information to be putting out there, and I would be more than happy to meet with you one on one to discuss this false info that is being put out to the public. Especially when I see you rate 5 stars to homes that DESERVE only one, and/or the facility should be closed. This is outrageous. I can only tell people who are reading this review, that your loved one is in great hands, and I will be happy to put your mind at ease. I know when I first started "learning" about nursing homes that I believed in how the ratings work. All I can say is do your due diligence and know your loved one is, and will be very well cared for at Bourne Manor.