I chose this facility for my mother in law due to the fact there were so many great reviews. It was one of the highest rated and highest scored in Orange County. Please do not let online reviews and score fool you on this place. My mother in law said that she pushed the call button the day after christmas and no one came for over an hour. I was there today 12/27/2016. It was my first time to actually go there and visit. The place looks nice, but she was brought back to the room and left in her wheelchair and she kept telling me im slipping. I pushed the call button and no one came, so after 15 minutes I went to find someone to help me. I saw a female who worked there with a name tag on..JoJo Rogers. I went up to ask her how I could get some help for my mother in law and she said I am not her nurse! I was like what? I do not care if you are her nurse or not, proper customer/patient services would be to direct me to someone who could help me or assist with finding someone who can help me. I was floored by this level of service from a PT. My mother is in a 5 star medicare facility and those Therapists would bend over backwards to assist a resident. They are so wonderful. She looked down at me and flat out said I am not her nurse. I was livid and went off on her. Then she came back at me to ask me what my problem was and why I was so angry? She said I went and got someone for you and had someone here within 2 minutes. She did after the entire thing needed to end up ugly. Something that could have been super easy. I am still debating on contacting the OIG on the entire issue. She even had the nerve to go up to two nurses standing at a cart after and say can you believe this? I went behind her and said its so unprofessional for you to go up to these two ladies and talk behind my back. She was looking for someone to back her on her poor behavior and said I did nothing wrong and two people saw it. I said you were way out of line and what you are doing now is even worse. I went to find the administrator, but he was not in the office and no one was able to help with the out of control rude employee. I love my mother in law just like my own mother. She has osteoporosis and shattered her hip in three places. Had surgery and we were so glad she survived and tried to find the best place we could for her to recover. Review sites do not always have the complete picture. This place is not what the reviews represent and to condone this type of behavior from an employee against a residents family is unacceptable. I am seriously comtemplating going to the OIG with this issue as well. She has only been here for a few days and if she slipped out of that seat while waiting for someone to come, it could have killed her. The family is seriously considering relocating her to another facility for care. The Physical Therapy room is also extremely tiny. Other families were also complaining about the wait time for a staff member to answer call lights.