User Submitted Reviews

Mon Valley Care Center Monongahela, Pennsylvania 15063

I had a family member there as patient. IT CAN TAKE OVER 3 HOURS FOR THEM TO ANSWER THE CALL BUTTON. Most of the CNA's are nice but overworked while others walk around with a crown on their head. The CNA's also deliver the trays and pick them up so they can have no patient contact during that time. Good luck if your a patient there and you need help during that time or anytime in fact. You rarely see a LPN unless they are giving you a med. Ask for help from them and "they will get your aide" that never shows up ! Hopefully you have a family member who can stay with you most of the time while you recover. Some of the workers on night shift were mean. Imagine that when there are no visitors present. Its a shame because the majority of the patients are elderly and cannot help themselves. if they could I'm SURE they wouldn't be there.

Mon Valley Care Center Monongahela, Pennsylvania 15063

This is a horrible place??! My family member is here now for approximately 10 days, it's her 2nd day here. They don't wear gloves when treating you or toileting you and they don't shut the door when you are on the toilet. The food is nasty ?? No butter is given and salt and pepper45 is seldom. The beds are really narrow. They constantly give the wrong drink than what you asked for. The one good thing is the staff is very nice. Also a nurse gave me a shot and when she pulled out the needle she didn't put cotton or gauze on it, she put her ungloved finger on it! Dinner was a tuna sandwich, chips, fruit and again the wrong beverage!!!!! The water sent with dinner had no ice in it! NEVER AGAIN!!!!!!

Mon Valley Care Center Monongahela, Pennsylvania 15063

I was very disappointed in this facility. Fortunately, my parent was there for a short time. In fact, we received our "welcome packet" folder the day before discharge. For 10 days, there was no information provided to us, or to the patient. I called to speak to social workers, nurses, therapists, with VERY FEW return calls. I want to be clear that of those professionals with whom I did speak, some were helpful, professional and very willing to provide information requested. I did have one who provided standard text book answers that were really non-answers. On the care side, I will say that the patients have to wait a very long time for attention. Example: over 40 minutes to get assistance to go to bathroom, and another 30 before they were helped back. I am not certain, as I have no comparison, but that seems like a long wait for a patient. I will become more educated on this type of care, and suggest others do the same prior to needing it for a family member.

Mon Valley Care Center Monongahela, Pennsylvania 15063

Wonderful experience! Nurses were well informed and helpful. Aides were excellent and did their best to answer the call light in a timely manner.

Mon Valley Care Center Monongahela, Pennsylvania 15063

Admissions coordinator nebver returns phone calls, very poorly run. Majority of the nurses are very rude and uneducated. CNA's do all the work.

Mon Valley Care Center Monongahela, Pennsylvania 15063

My Mom fell out of bed several times before they finally gave her a low boy bed. The day before her dismissal, Mom was left on the toilet alone, she fell on the floor. A visitor in the next bed helped her and stayed with her until an aide arrived 10 minutes later. the center was clearly understaffed . there was also long waits before staff would come in after the call button was pressed.

Mon Valley Care Center Monongahela, Pennsylvania 15063

My relative spent 2 months in assisted living at Mon Valley Care Center. Thank G-D she was able to leave and come home. Horrible food, in both quality and quantity, lack of staff especially on the weekends, filthy bathrooms, no activities, questionable medication administration. What a shame that this place opened with so much promise for the seniors in this area and turned out so bad. Please look elsewhere for care of your loved one.

Mon Valley Care Center Monongahela, Pennsylvania 15063

10 days and we pulled my family member out. The staff is very rude and totally ineffective at taking care of my gram. My advise dont do it! We went to Country Meadows in Bridgeville. Within a week her speech and balance was much better