User Reviews » The Pavilion at Sunny Hills

Not the place to take a loved one to.Very careless. Full Review

We've had several family members in this facility over the last 12 years and have never had a problem. In our experience, the staff has been responsive, caring, and treats the residents with respect. They have been very good at keeping me… Full Review

As these facilities go (and most of us have an idea of that) this one is not bad. A big PLUS is that it is CLEAN, and there is not the usual bathroom smells that seem to linger in most places. The staff and physical therapists have worked well… Full Review

Horrible Horrible place to be. They place all "trouble makers" and people who pay through medical or medicare in the end of the hallways. They rarely come to change or ask if they want to go to bathroom, and I often find the nurses sitting… Full Review

This facility has gone downhill. We are currently faced with the awful decision of uprooting a fragile elderly person or putting up with substandard care. Its not as clean, friendly or responsive as it used to be, and now our family member… Full Review

I felt the facility has made a complete turn around from when my dad was admitted 1 year ago. He was recently admitted a second time. I felt it was completely different then my first experience. I really didn't have any complaint that went… Full Review

This facility is VERY understaffed. Not enough nurses to properly and safely care for patients. A lot of corners are cut during care. Hire more CNAs! Preferably ones who speak a bit more English...… Full Review

This facility is not patient friendly. The DON is a great asset to this facility. This young African-American woman makes up where the facility lacks in customer service. She gives 100% and truly cares about her patients. … Full Review

nursing staff nice but not into bedside nursing,they never know what is going on with the patient and they donot communicate with eachother. hurge language barrier. Needs more CNA's for am and 3-11pm shift.… Full Review

Nurses have their backs to the patient alert light board. They do not pay attention to this board. Patients can go for a couple of hours without a lit light being noticed. Sometimes told by nurses they have to go to bed in the afternoon… Full Review