User Submitted Reviews

California Nursing & Rehabilitation Center Palm Springs, California 92262

Patient care is secondary to making a profit at CNRC. The staff is poorly trained and unfortunately overworked. Not enough staff to cover the increase in patients. Medical Director doing his best to fill beds by recruiting from local hospital without disclosing his affiliation with CNRC. Staff member stated that since the new administrator started, the don't have any empty beds and did not increase any staff coverage. Staff too busy texting and gossiping about patients in hallway to answer call button. Patients wait over 30 minutes for any response. RN was gossiping to another staff member, right outside of patients room and did not answer call button, I was told it was the CRNs job and that she was an RN. Patient was found unresponsive, low BP and dehydrated, family member had to alert RN. LVN/RN thought patient was sleep and didn't want to disturb to give medication. CNA didn't tell RN that patient wasn't eating or drinking. RNs blame CNAs for everything.

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

Thus place is the worst place for your loved ones. My Dad was there for 2 days and he cried to go home. He pushed the call button to use the bathroom in the middle of the night and no one responded, so my dad got up to try and walk to the bathroom and he fell, he started crawling to the bathroom and didn't quite make it so he he ended up going on the floor. He said he was on the floor for sometime before they found him. He got a very bad bruise on his arm and has an open wound, and his knees are a a little bruised. They also had my dad sitting in his wheelchair with his gown on and no diaper on. We made the decision to bring my dad home rather than leave him in this horrible place. They have no intercom system in place for the patients and when we push the call button it would take the staff about 15 min to respond.

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

I Had to go into this facility for IV antibiotics for 10 days. I left just after 3 days. First of all, the lobby is a smokescreen. It looks very nice, clean and updated. But that all ends when you get to the rooms. Where shall I start. The rooms look like they haven't been updated, painted or had a thorough cleaning since the 80's. Every light fixture was filled with dead insects. That is gross when your lying in bed and looking up at dead bugs. I was bitten 3 times, while in bed! I called for the nurse and explained and showed her the bites, By then my ankle was swollen. The bathroom, oh my, the bathroom. The vanity counter was broken up. Even the sink was broken in places. Little insects were flying out of hole in sink. The toilet was old and dingy. And by the way, I had a infection which was why I needed the antibiotics.

The food. You get no choice. It is made so unhealthy. You don't get a choice of putting butter on your food, it is swimming in it. When I asked if they could put it on the side or without, the dietician said " we have over 100 patients, we can't give them choices." No salads, fresh vegetables, chicken, or fish. On another note, most of the nurses were very nice.

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

This is a decent place (clean, base care, nutrition, and physical therapy). However the response to patient needs and requests is non-existence. Whenever a patient asks a question or seeks information, staff stonewall, say "it's going to happen" never giving timelines or explicit information. Going to the front desk and asking for help means that no one will look at you or even respond to you. Patient was in facility for 18 days never seeing the assigned doctor. Administration pretty much intimidated this patient that if they signed out against medial advice the center would call Medicare and the patient would be charged out of pocket (really?) and the center would call and report elder abuse just so the patient would remain at the center. Unbelievably, when the doctor showed up it was determined that the center never notified him that she was a patient. Stay away at all cost. No customer service, staff are overworked and administration focuses on threatening attitudes instead of patient needs. I am so sorry I recommended this center.

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

The facility is old and and need of repair and renovation. No intercom system for patients to reach staff. Staff response to patients is on average15 minutes. The director of the facility cares more about collecting medicare for his patients than the acatual well being of the patient. This has been expressed by staff as well as patients. He directs employees to holdd off on good reports so they are not eligible for discharge… Needless to say, I could never recommend this facility.

California Nursing & Rehabilitation Center Palm Springs, California 92262

Staff is inconsistent and poorly trained. Company seems concerned with pay and not client safety.

California Nursing & Rehabilitation Center Palm Springs, California 92262

The new management, Rockport Healthcare, turned the facility from a patient centered facility to a profit centered facility. Patient safety comes second to pay checks.

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

My Mom is a patient at PSHC. I visit my Mom usually twice a day, seven days a week, and we both have nothing but great reviews about your staff. Whether it's Admissions, RN's, CNA's, or the entire OT/PT department, we think your staff have been great with trying to work with my Mom in her rehabilitation.

Please tell your staff, especially those I have mentioned, that we appreciate all your efforts.

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

This place is horrible!! The staff is very rude and not helpful at ALL! They treat their patients like prisoners, my uncle cried and asked that we get him out of this facility ASAP.

California Nursing & Rehabilitation Center Palm Springs, California 92262

Level of care being given to my mother is excellent. Both she and I are very satisfied.

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

This place SUCKS, very disorganize from the get go EVERYDAY. Never have the timing of your meds on tract and always need to ask for them. That is IF THEY EVEN ORDERED them pushing the blame to someone else other than taking ownership of the issue.

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

Facility is not up to a comparison with several others, but we've found that their medical care is superior to some of the other rehab/skilled nursing facilities that my mother has been to.

California Nursing & Rehabilitation Center Palm Springs, California 92262

Terrible Service, everyone's a fake! (two-face)

Palm Springs Healthcare & Rehabilitation Center Palm Springs, California 92262

Worst place to leave your loved ones. They treat their patients badly and do not assist them when they need help.

Desert Regional Medical Center Distinct Part Skilled Nursing Facility Palm Springs, California 92262

The front office staff is very rude and not considerate of anyone but their ownself. Not a great place. They do deserve at least 1 star for at least showing up to work. Other than that, the place is a joke. No one knows what their doing.