Review of Burke Health and Rehabilitation Center

The physical therapy staff is wonderful. They work hard to motivate and help the patients do as well as they can with their therapy. The medical staff is troubling. They failed to notify us that there was fluid in the lungs of our loved one, despite the fact that we asked about the results of a chest xray. We found out the results from the physical therapist. The administrative people are less than competent. They informed us our loved one would be discharged in 10 days and then told us the next day that insurance was denied and she would be released in two. Insurance says the facility did not file the paper work. The discharge planner says she does not control insurance or the front office. Extremely frustrating and disturbing. We regret allowing our loved one to be sent to this facility and will not permit it to happen again.