1 Star User Review
Took my mother in law to Prestonwood on Friday May 25, 2012. Since it is a holiday weekend there appears to be no one there who is in charge, no one who speaks English, no one who gives a damn about caring for the patient, no one can tell us who is in charge. We will move my mother in law to another facility as soon as we can. My advice is to avoid this place if at all possible. We have had the worst care, the worst service and the most uncaring attitude we have ever experienced.
Replies to This Review
I'm so sorry that you and your mother had such a negative experience at our facility.
I was here on Friday May 25th and on Saturday May 26th as our Weekend Manager on Duty. Our Maintenance Director was the Manager on Duty on Sunday. We also had a Nurse Manager on-site all weekend. On Monday (Memorial Day) many of our Department Managers were working. I regret that we were not aware of your concerns at the time so that we could have resolved them right away.
All of our care staff are required to speak and understand English. Some are bilingual or may speak with an accent, but all have demonstrated that they can communicate in English.
I can't speak for every employee at Prestonwood Rehab, but as for myself, I do care about our patients and feel so blessed to be able to serve them and their families during their time of need. I have seen our employees rejoice with patients taking their first steps after a stroke and cry with the daughter of a patient loosing his battle with cancer, and I have know employees who have purchased puzzles, clothing, perfume, etc for our patients with their own money. I'm sorry that you did not experience that caring during your mother's short stay with us.
My mother just left Prestonwood Rehab and had a fabulous experience. In fact, we were there over the same holiday weekend you described. We found the staff very able to address problems or concerns as they arose. Sounds like a case of serious guilt on your part. Nowhere is perfect. Remember, they are there to take care of the patient, not the family members guilt.