Review of Texas Institute for Clinically Complex Care

1 Star User Review

This place is a disgrace. My family checked our father into this place on a Monday night and had him out of there by the foloowing Friday.

The accommodations there are disgusting. My father's bed was about a a foot too short, the furniture was outdated and the feeling while in the facility is just filth.

I would feel sorry for the employees there if they weren't so lazy. The employees are NOT given the proper tools to do their jobs. They ration out ONE towel and ONE washcloth as needed. Don't ask for more than ONE!

The physician ordered my father's catheter removed and we had to go and buy my father a urinal at the local Walgreen's! The facility does not supply these. (Or we were told that they don't). My father is confined to bed and the facility and staff were very aware of this.

Ken, the administrator of this facility is a joke! If you complain about anything he becomes very defensive. I knew my suspicions were correct about this place when I would speak to any of the employees about my dad being moved to a different facility. EVERY employee that I spoke with about moving my father would lower their voice and tell me that I was doing the right thing. When more than one employee told me the same thing and in the same manner, I knew I had to get him out of there.

We were told that no one was allowed to stay overnight with my father. The first night that he was left alone, he fell out of bed!!! Then and only then were we allowed to stay with him. There is nothing wrong with my father's mental state. He told us that he fell out of bed and the nurses DENIED that he did. We believed our father. I don't know if they just weren't wanting to write a report or what.

The proper authorities have been notified about this facility. I hope the poop is about to hit the fan at this place soon! They need to be closed down!!!

If you truly love someone please do NOT place them at this facility!!!