My first visit with a family member was today. They are in the B section of your building.
I was impressed with your facility, until I entered the locked door of B section. The STENCH was horrible!!! It was hard to believe that we could walk through a building and it smelled clean, but entered that one hallway and was slapped in the face with strong urine smell. Have you not heard of Mr. Clean, Pine Sol, or even just bleach? No wonder my poor family member was afraid she'd never get to leave. The smell was very depressing. Staff members very friendly. But you have to do something about the smell in that area. Next visit…I'm bringing Lysol spray. No excuse for it!!!!