Review of Normandy Manor of Rocky River

2 Star User Review

I sent my mother to this facility in 5/13. She had a stroke, the home is close to me. My biggest problem with the place is that my mother is incontinent and she often doesn't get changed enough. I and my brother who lives in town are at the facility every evening and on weekends. The STNA turnover is terrible and my mother can't get used to any one STNA. She has Dementia. I am constantly calling the nursing managers to voice my concerns. The weekend staff is always different from the week in many cases and this complicates things greatly.

I am trying to hang in there and don't know what I will run in to if I move her to another facilty. She is almost 90 years old. So I watch her like a hawk. The admimistration is very indifferent to concerns. However, there are helpful nurses but the place is totally understaffed.