1 Star User Review
Do not use this facility. My mother was treated poorly and not given appropriate comfort measures when she was there. When medical concerns were brought to the attention to the nurse she sputtered and gave excuses.
Food was brought to the room and left on the dresser. My mother was bed bound so couldn't get out of bed to eat and the staff knew she needed help. Several times when we arrived her food was cold and still sitting on the dresser. We witnessed the STNA's standing over my mother yelling at her that she needed to eat however my mother was laying flat in bed and unable to sit up to eat.
We witnessed other people yelling at the STNA's that dirty linens had been left in their loved one's room for over a week and they were supposed to be washing them at Heartland.
When we gave specific instructions to the nurse she later acted like we hadn't told her anything.
My mother got weaker and weaker until hospice was called in. Hospice had a nurse for her at heartland on a daily basis until the hospice nurse told us their shock at the lack of care Heartland gave. They recommended we move mom asap and amazingly enough mom improved health wise and spirit wise almost immediately.
There were a rare few staff members that truly seemed to care about the patients but overall I wouldn't send my worst enemy to this place for care.
Again.. don't use this facility.