1 Star User Review
I must start by saying that not every building in Cold Springs Hills is bad. I am personally very disgusted with the Sea Cliff building second floor. From the day my father was admitted, it was nothing but chaos. Upon arrival, it was very hard to find a nurse or any staff member at that to help escort him in. My brother and I had to take a wheelchair that was not being used, sit him in and wheeled him to the proper building/room. When we finally navigated through the building with the assistance of a family member of a patient (not staff), we entered the Sea Cliff building and pursued towards the second floor. When we reached the second floor and approached the nursing station, only one nurse was there. The other nurses seemed to be on break (which seemed to last about two hours). The nurse that was at the station stated that she was the head nurse however she seemed very confused and took a long time before she gave us any assistance. My family and I waited patiently while we watched the other staff members walk around with no sense of urgency, even when family members had questions and requests. During the time that we waited, I overheard a maintenance worker inform one of the nurses that a patient in one of the rooms needed assistance. They all looked at one another and one nurse even said "she always wants someone to come to the room". None of the nurses went to check on the lady. This same day, in another room, an elderly woman died and the family members requested that the nurses wrap up her body so that they can go home. (They did not want to leave their deceased member alone). The nurses had a big debate of what they were going to do and replied to the family members by saying the funeral home will be here soon. They did not make any attempts to get an estimated time from the funeral home to atleast comfort the family. Now when they finally get my father's paperwork together they escort us to an extremely small room. The beds were facing one another and another patient was laying there on an oxygen machine. They got my father undressed and placed him in the small twin sized bed. This room was completely unacceptable because both patients were in critical condition and needed big machines to help transport them in and out of bed. The bed that was assigned to my father did not have a curtain to give him privacy. When something needed to be done with him, the nurses had to ask us and the other patient's family members to leave the room. Moving on to the next day, a CNA came into the room and walked towards my father with calling him the wrong name. My aunt immediately jumped up and corrected her. The CNA's response was "I wasn't going to give him anything, thats why they have name tags" My aunt became angry and told her that she just wanted to make sure that he wasnt going to be given the wrong supplements. The CNA appeared to be offended and started to slam the drawers on her food cart. She then left the room with an attitude. Now what I have mentioned above is the least of my complaints. My biggest complaint and the most important complaint of all is the fact that my father fell out of his wheel chair and bruised his head while in Sea Cliff's care. My father had a massive stroke which caused a massive bleed in his brain. The incident happened around 9am and I did not receive a call until 11:30am and when I did receive the call the nurse just told me that he was okay. They did not have a doctor called to examine him. After several attempts to no avail of calling the nurses station back, when I finally reached a nurse, I demanded that my father be taken to the Emergency Room since no one felt the urgency to examine a man who has had a massive stroke and just had a head injury. By the Grace of God, my father turned out to be okay. I would not recommend Cold Springs Hill's Sea Cliff building to anyone. It is all a Façade. Do not leave your loved one there, they will not receive the proper care. Further actions will be taken!